Feedback – May 2015

May 2015

“Very satisfied with the quality of vehicle, customer service etc”.

“Very quick on delivery and very friendly people”.

“The car salesman was very patient in explaining everything to me”.

“The Sales Executive was so helpful, didn’t pressure me which I really liked – he had great knowledge of the car”.

“It was quick and easy to upgrade my Ford KA, can’t wait for the next time!”

“All round good salesman”.

“This is my 6th car from Haynes, have always had excellent service from your Maidstone branch”.

“Good sales environment and helpful staff”.

“The sales lady was amazing.  She explained everything in detail, kept me updated with progress of my order and made sure we were happy before, during and after delivery”.

“Very good in all areas”.

“I was really impressed by the service I received from Haynes when I bought my previous Fiesta from them.  This together with the excellent service they have provided made me return to them for my latest purchase.  The Salesman could not have been more helpful and it was a pleasure to deal with him during the sale and collection of the car.  I will continue to use Haynes as they provide an outstanding service even though I have a more local Ford dealership”.

“There was a good communication during the lead up to purchasing my vehicle with the Sales Rep”.

“This is now my 4th Motability car from Haynes and I come back because I like the Ford range and can guarantee a good service throughout the whole barrage from servicing to Bodyshop”.

“Everything was done to my satisfaction”.

“Nice smooth transaction”.

“Very friendly service staff and a job well done”.


“Very friendly and helpful staff.  No issues”.

“I needed to change my requirements just before the service/MOT.  This they accommodated efficiently and with good humour.  In addition to the standard service, I asked them to review some issues for me.  They did so and came up with solutions that have worked well at reasonable cost”.

“It was an excellent overall service”.

“Reliability and great customer service”.

“Service with a smile, nothing was a bother”.

“Overall very satisfied with the service”.

“Last year when I purchased the car, there was no pressure from the very professional sales person.  Excellent personal service throughout”.

“The service was completed promptly and car returned valeted”.

“I can’t praise the service I get from Haynes high enough.  I have always found all the staff from Sales people to the Service people to be excellent”.

“The process of buying the car was very positive and the staff were very efficient, polite and friendly.  The Service personnel have been equally efficient.  Overall impression of Haynes has been very good to date”.

“I think the overall customer skills and communication are excellent and friendly”.

“I can only praise the team at Maidstone both sides when buying a new car and the service guys in the shop.  Being a woman on her own I have to trust them completely, which I am made to feel always welcome and with a smile”.

“Everything was very efficient and I was phoned once the car was ready but there was no problem with it staying there until I could pick it up after work”.

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