Monthly Archives: March 2024

Feedback – March 2024

March 2024

“Very pleased with service provided”.

“Good friendly service at desk”.

“Excellent service.  Very thoughtful informative explanations about new car features. Great deal on purchase.  Easy to understand finance recommendations”.

“Friendly and informative customer service.  Good updates throughout the day as to when the car would be ready.  Was able to then book the car in on a separate day for another repair”.

“All your staff at Haynes have been first class, open, welcoming, friendly.  They made me stay with deciding on a Ford.  I am so sold by great customer service and they nailed it”.

“Very polite, efficient & friendly staff”.

“Car was booked in for an MOT.  The whole process was perfect”.

“Treated well from start to finish”.

“Easy booking with knowledgeable staff, on time finishing and on price”.

“The Salesman was very efficient and provided excellent service”.

“I’m always impressed with all the staff at Haynes in Maidstone, a very efficient team and always polite.  If my car is not quite ready there’s somewhere comfortable to sit and coffee facilities too – Excellent!”.

“From booking in my car to collection, the process was faultless”.

“I opted for the warranty work to be done while I waited so got an appointment for the following week.  The staff went above and beyond in ordering the parts, notifying me when they were in and undertaking the work in two hours, top notch”.

“The car was ready on time without any problems and the customer service was good from dropping off to picking up”.

“Very friendly staff and MOT carried out as requested”.

“The report of the work was helpful and informative.  The work itself was carried out well and the car was presented back to me clean and smart and looking like new.  A good job all round, thank you”.

“Helpful and friendly service.  Was kept informed and advised of the price all the way through and problem was found and fixed quickly and efficiently”.

“Polite, courteous, understanding.  Great customer service”.

“I was totally satisfied with the whole experience, thanks”.

“Fast and efficient service”.

“Polite and efficient.  Car was ready when requested”.

“Fast, professional service by the team at Haynes of Maidstone.  Treated like a valued customer”.

“This is my second car purchased with Ford and both experiences have been fantastic.  My Sales Executive at the Maidstone branch has been so helpful and supportive – I’m looking forward to enjoying my new car and will be returning in 36 months to order my next Ford”.

“My experience was very good.  Everything promised was delivered”.

“Kept informed at every stage of the process, went above and beyond to find the right specification of vehicle.  Always professional in a clean and tidy environment”.

“The Service Advisor at the service reception was efficient, cheerful, friendly.  He listened to any queries I had and made you feel valued and welcomed”.

“The service was booked and the subsequent booking in on the day was efficiently handled in a friendly manner.  I was kept informed how the service was progressing with the video text and it was ready for collection at the agreed time”.

“Everything went as planned.  Service was carried out speedily and satisfactorily.  Collection and delivery was on time.  Recommended”.

“Excellent service”.

“No problems at all MOT/Service went well, staff friendly and helpful”.

 “Very easy to book a service and kept me informed of my car in the garage and sent me a video of my car health check”.

“Service carried out as instructed.  I found video sent of underneath the car useful.  Service staff friendly and helpful”.

“Service was arranged quickly and at my convenience”.

“Prompt service on arrival, update during the day and prompt service on pick up”.

“The Service Advisor in service was great on the phone, getting my car booked in and pick up arranged”.

“My Sales Executive did so much to make sure I was getting the best car value for money and answered all my questions with clarity.  He explained everything that I needed to know and pointed out all of the controls inside the car on the handover date”.

“Thank you.  Everyone I dealt with was brilliant.  Friendly and professional.  Car was in for MOT so I waited.  Service Reception staff helpful.  I spoke with car sales person whilst I was waiting and he was extremely helpful.  I will return to Haynes when I need my next car”.

Efficient and polite”.