Monthly Archives: April 2016

Feedback – April 2016

April 2016

“Very smooth experience from start to finish”.

“From start to finish process was great!!  Just keep doing what you’re doing and customers will continue to use you instead of smaller independent dealers”.

“There is nothing to fault”.

“The people in the office at the Service Department are always helpful and pleasant to deal with”.

“Great all round experience”.

“The Sales Executive was very helpful and always on hand to discuss any concerns I may have had. This is my second new car purchase from Haynes”.

“The staff were very helpful and service brilliant, thank you”.

“I am happy to be a returning customer of Haynes of Maidstone without thought or hesitation of going anywhere else”.

“Sales person was very helpful, knew the product inside out as well as all other aspects, ie finance and all other products”.

“Salesman was excellent, gave us plenty of options and showed us the best deal, never let us down”.

“The Sales Executive was extremely helpful and worked hard to get me a deal I was comfortable with, he didn’t put me under pressure to buy and explained in full my options”.

“Everything went very well”.

“This is the 6th Ford that I have purchased from Haynes and as usual I received perfect service from beginning to end”.

“Truly professional which helped so much with the purchase of the new car”.

“The sales lady could not have been more helpful and her efforts made my change over easy, what she promised she delivered and was always cheerful and welcoming”.

“Knowledgeable staff always professional and nothing was too much trouble”.

“Swift, efficient transaction.  Very personable salesman.  Nothing that could really have gone better”

“Experience very good.  No adverse comments.  Sales staff very helpful and able to answer all my questions quickly and efficiently”.

“I would like to say a huge thanks to my Sales Executive”.

“Professional sales person, nothing was too much trouble.  Fantastic experience”.

“Could not be improved on.  Customer service was excellent from start to finish.  Staff were very courteous and professional from start to finish, thank you”.

“This is our 5th vehicle supplied by Haynes of Maidstone.  The service from the Sales Executive is first class and the Service Department also very good”.

“The level of service from the entire team was excellent”.

“Change nothing.  I always feel they take care to stop me having any worries, specially a woman on her own”.

“We have purchased many cars from Haynes and always been very pleased with the service from the salesman”.

“Car collection and return really easy and kept informed of progress”.

Feedback – March 2016

March 2016

“Friendly staff.  Car ready for collection around the time they said it would be ready.  Feel confident having my car serviced etc at Haynes”.

“The service we received was excellent”.

“The Salesman at Haynes was brilliant”.

“I have been a customer of Haynes in Maidstone for a number of years.  The Salesman I deal with is a real credit to the Company.  He always explains all aspects of the process and nothing is ever too much trouble.  Every time I visit the dealership all staff are very warm and welcoming.  So all continue doing what you are so great at”.

“Very good overall service ethic”.

“You always make the process very easy and are attentive”.

“I can trust them to do a good job for a fair price”

“Nice friendly staff who valued my time”.

“I was particularly impressed with the telephone call I received from the Sales Executive during the evening of the day I took delivery.  An exceptionally courteous enquiry to make sure everything was OK with the Mustang and that I was pleased with my purchase.  Very well done!”.

“Can’t think of any improvements that could be made”.

“Friendly but would have liked more detail about finance options”.

“Your new car salesman has shown excellent aftersales care and has been very helpful throughout”.

“No improvement needed, really good experience given”.

“My salesman was extremely helpful, answered all questions I needed and helped me with the car I wanted”.

“Salesman extremely helpful”.

“The Sales Executive was very professional and a great help with his advice and follow up assistance.  A credit to Haynes”.

“Time it took to drop off and collect car was very quick and efficient”.

“The team and service was great, I’m a Fiesta ST owner and very protective of my car, as it’s my pride and joy.  But the staff were understanding and very friendly”.

“Very good service all round, no improvement needed”.

“Overall a fantastic experience with knowledgeable sales people, the whole time went smoothly”.

“I was treated well from start to finish”.

“It’s very easy to book the car in and Haynes were very accommodating when I had to change the time of the service at short notice”.

“I wasn’t inconvenienced as I was promptly given a lift home whilst my car was being serviced and my car was ready for collection at the expected time”.

 “Good customer service, always happy to help!”

“Car was collected from my home and returned in excellent condition by your helpful and friendly staff”.

“I always will go to Haynes at Maidstone, keep up the good work and customer service”.

“The whole experience was excellent”.

“Very smooth, from booking to dropping off the vehicle and collection.  Staff are always courteous”.

“Excellent service and excellent staff who recognise you and know who you are when you walk into reception”.

“Efficient and professional as always”.

“Everything went well, timing was perfect and the people kind and considerate”.

“My requests were dealt with promptly and efficiently”.

“Good experience all round, good value”.

“All went very smoothly and received my serviced car in good time and nice and clean too!”

“All my needs were met in a friendly and professional manner”.

“The Sales Executive was very friendly and approachable and when I had a couple of questions he came back to me to resolve those questions”.