Category Archives: feedback

Feedback – June 2022

June 2022

“The whole experience was very good from the initial booking, checking in, health check notifications, valet to collection”.

“Friendly, helpful, courteous.  Overall good customer service”.

“Easy to book.  Very helpful and professional staff.  Good waiting area with free drinks.  Overall excellent”.

“Staff are very friendly and helpful”.

“I do not need to visit Haynes of Maidstone very often but on the occasions that I do visit, the response and support that I receive is excellent”.

“From the initial call booking the service and MOT, to checking in on the morning and collecting the car, everyone was friendly and helpful”.

“Nothing needs improving, excellent service”.

“Reception staff helpful and friendly”.

“Easy to book, staff friendly and knowledgeable”.

“Prompt booking, work done on time and call received when completed to arrange car collection”.

“Booked the service easily and service completed and was able to collect car at the time that I requested”.

“Very efficient service and well looked after!  Kept informed about the car and great courtesy car too”!

“Easy to book in and service carried out as agreed”.

“All done on time”.

“Very courteous when taking the car in for MOT and servicing.  Excellent service”.

“Good customer service.  Answered all questions and queries.  Kept us updated with the delivery of the car”.

“Sales person was excellent, so friendly and helpful”.

“Everything was spot on as always, from the initial booking to collecting my car after the work was complete”.

“The issue I was experiencing with my vehicle was quickly identified.  I was advised replacement parts would be ordered and when available I would be contacted”.

“Professional service, takes care of my car and feel confident that my car is being serviced correctly”.

Feedback – May 2022

May 2022

“All was excellent.  The salesman was extremely good”.

“Your Sales Executive made it a pleasant and easy experience”.

“Easy to book and helpful members of staff”.

“Excellent service as always”.

“Very happy with the service provided, good communication as usual”.

“Everything went to plan and the minor niggles were sorted”.

“The Ford recall was completed exactly on time – splendid!”

“Helpful and nothing seemed too much trouble for our Sales Executive”.  We even did a video of all the points of interest on my car and sent it to me.  I would highly recommend him to any one for a mobility car”.

“Excellent service by all concerned”.

“Ease of booking.  Ease of getting car into garage and collecting it.  Pleasant staff”.

“It was as good as usual”.

“Everything was satisfactory.  Professional customer service”.

“Haynes are on the ball, and I highly recommend them”.

“Our Sales Executive was extremely helpful throughout and explained the process step by step.  We will be buying a second new car very soon”.  

“Everything completed and within the specified time”.

“Service while you wait is really helpful as I have to travel some distance to Haynes”.

“Haynes contacted me to advise me I was entitled to a complimentary check.  Booking was easy and convenient.  The check was comprehensive and speedy and I was advised of software updates that had been installed.  I couldn’t expect more”.

“Service was conducted on time and the new video they produce showing the health check was very informative”.

“All good, the sales advisor was very helpful and kept us informed at regular intervals”.

“Nothing to improve on.  Sales person was perfect.  Excellent communication and honest approach.  Very happy with our purchase”.

“Very efficient personnel.  Helpful and polite”.

“From booking to collection all went well”.

“Efficient, friendly and helpful”.

“Always easy to book, good information from phone calls around work needed”.

“Friendly and helpful staff on Service Reception who explain work completed”.

Feedback – April 2022

April 2022

“Very excellent service and the car was ready on time and had been cleaned.  Very happy”.

“Easy to book and very friendly”.

“Excellent service and highly efficient”.

“Smooth, easy and professional”.

“Great Service as always”.

“We had a fault come up with the parking brake and my wife drove straight to Haynes.  It wasn’t booked in but they said they would try and get it seen to that day, which they did.  It needed a part which was delivered and fitted the following day.  Really good service”.

“Everything was done promptly”.

“Absolutely brilliant.  The team were very helpful with everything plus kept me informed”.

“The staff were very polite and professional and as always supply all the information that I need.  Nothing to improve”.

“Pleasant reception and timing was as stated so I could plan the wait”.

“I was able to drop my car off the day before the booked service/MOT as this was more convenient to me, then collect at the end of the following day.  The staff were very professional and helpful”.

“The very efficient, personable and businesslike manner of your sales rep”.

“Good communication and updates throughout build and delivery.  Great handover and loved the video.  Very smooth from start to finish.  Happy with everything”.

“Great communication throughout the sale and receiving the vehicle”.

“Very very helpful, excellent knowledge, dealership couldn’t do more to help”.

“Very happy with the service provided by our Sales Executive under the somewhat difficult Covid conditions”.

“Fantastic service.  Although there were a few delays our Sales Executive kept us updated all the way and nothing was too much trouble.  Great team, and a friendly bunch of people.  Would highly recommend”.

“We have dealt with the Sales Executive over many years, as always provided excellent service.  Efficient, friendly, knowledgeable”.

Feedback – March 2022

March 2022

“Very speedy service and good communication”.

“Polite and friendly at service desk”.

“Friendly and very helpful staff”.

“Staff were helpful & kept me updated on progress.  They dealt with an admin glitch that had occurred promptly”.

“Easy book in and check out.  Car ready on time and washed too”.

Always a pleasure to have our vehicles serviced by Haynes.  A fair price and done on time”.

“Car serviced and returned at lunchtime as I requested a morning appointment.  The mechanic video was interesting and I could see underneath the car myself.  Vehicle wash was also appreciated”.

“We knew the car would take a while to be made due to shortages of semi-conductors but we were kept updated regularly on the time line of delivery”.

“I got to see the same two members of the Sales Team at Haynes because they are always so so helpful and always give me sound advice on a new purchase.  I always feel totally confident in them and their judgement.  They make me feel like I am important and I matter and they always listen to my needs in a car.  They are really friendly and I feel no pressure in my purchase.  They also keep me constantly updated on delivery schedules”.

“Having purchased 6 previous cars through Haynes the sales process is faultless and a credit to the company.  They think of everything to make it so straightforward, I would not go anywhere else for a new car”.

“Your Sales Executive went above and beyond to help in every way.  I will be a returning customer to Ford because of her service”.

“Nothing needs improvement on my part.  The car was collected and returned within promised time frame and what jobs needed to be done were shown on the explanation sheet”.

“Good customer service, ready before expected”.

“They arrived when they said they would to collect car for its MOT and brought it back when they said they would.  Driver was really pleasant and they washed it too”.

“Excellent service received by all staff.  Will not go anywhere else”.

“I was kept informed of the progress throughout the Service and MOT and was very pleased with the whole procedure”.

“All booked in as agreed with no delays and ready on time for collection”.

“Our Sales Executive was very welcoming and kept us informed of the process all the way through.  Didn’t feel pressured at any stage and glad we came to Haynes”.

“Car collected on time, paid for on completion over phone, car returned to my address, drivers very helpful”.

“Work carried out promptly and everything that was done explained clearly”.

“The whole experience of booking the service was extremely easy and I particularly like the fact that Ford provide a service of collecting my car and returning it after the service is completed.  On the day of my service, I found myself in a situation where I needed my car to be returned to me as quickly as possible and Haynes were able to do this for me”.

“Kept me informed when to renew, very quick to get back to me with information when any enquiries were made very good experience”.

“The Sales Executive was fantastic.  Extremely helpful and considerate.  Having bought cars from Haynes in the past he has been the best person I’ve dealt with”.

“Very helpful staff, courtesy provided.  Brilliant service”.

“All very polite.  So convenient having the car collected”.

Feedback – February 2022

February 2022

“It was so easy to replace my present car and with our Sales Executive you know you are getting straight talking and no rubbish, unlike staff in other dealerships.  When our cars are due to be replaced it is Haynes we will deal with”.

“Very smooth handover and collection of new vehicle.  We know the sales person well due to being a returning customer of about 15 years, which helps”.

“Like the video link, very reassuring.  Provided courtesy car”.

“Took the car in for service and MOT.  Unfortunately, had to go to London and stay overnight.  Mentioned the problem to the staff.  They said it was ok to pick up next day.  Returned the following day.  All taken care of.  No extras.  Car washed and cleaned and brought out ready to drive away.  Excellent service.  There is nothing to be improved.  Thank you, Haynes Maidstone”.

“Very quick and efficient kept me informed when needed”.

“Staff in the Sales Dept excelled in their service”.

“Our Sales Executive made the experience easy”.

“The sales person was knowledgeable and helpful”.

“Polite staff and a phone call to inform me of an extra needed to the service which was agreed on and completed quickly”.

“The staff were very helpful and gave me the time when the car would be ready.  They were very professional”.

“Easy to book in with good availability at short notice.  Vehicle was checked over as discussed with the advisor and a health check was presented at the end.  I liked the brake measurements as I’m a technical person so know what’s left regarding pad thickness etc”.

“I was booked in really quickly.  I was called quite early to let me know about repairs needed and cost”.

“Everything went well and nothing at all could be improved as the customer service given at Haynes Maidstone is always excellent.  I have been a customer for many years now and never had a problem.  All staff are so helpful”.

“Reception excellent, collection excellent”.

“Excellent friendly service from the sales team”

“Collection by lady was very efficient.  She was very polite and helpful on return”.

“All went really well and everything was explained to us”.

“Fine experience all round”.

Feedback – January 2022

January 2022

“I was very pleased with the whole service.  Having feedback from the vehicle check was helpful in alerting me to two future tasks at future services.  My wife and I were very grateful for the car being valeted inside and out.  I was kept updated on the progress of the service and it was ready promptly at the collection time”.

“I was kept informed at all times on the progress and completion of the work”.

“Kept to time and could not be improved during the COVID period”.

“Everything went to plan”.

“Excellent service.  No problems.  Very efficient service when I took the vehicle in and picked it up later the same day”.

“My car was booked in for the yearly MOT but also to check a problem with the heating system and blower.  Staff were polite, helpful and informative, thank you”.

“They are so reliable and very efficient and friendly”.

“Very helpful staff and efficient service”.

“Excellent customer service”.

“The service was carried out very efficiently and on time”.

“They have always been good”.

“Had new tyres fitted and MOT all done really quickly and efficiently”.

“Everything was very efficient and appears to have been completed well”.

“The service was so easy to book and everyone was so helpful.  I love the email with the update during the day with the information and the video.  My car was spotless when I collected also.”

“Excellent service all round”.

“From booking an appointment to checking in and checking out the car, all was smooth and trouble free”.

“Booked in at requested time and car ready for collection at arranged time”.

Feedback – November 2021

November 2021

“Answered questions I had.  They were informative and kept me up to date”.

“Very good”.

“Service team was helpful, wasn’t aware that I was due to receive another year’s roadside assistance so that was explained well and very reassuring”.

“All the team at Haynes that we dealt with were friendly and helpful.  Our Sales Executive was knowledgeable about the cars he was selling and always makes our buying a straightforward experience”.

“Friendly, helpful approach from staff.  Explained things to me.  Very understanding”.

“Always helpful.  Booked Puma in quicker than I thought and was completed before time”.

“Helpful and informative”.

“Our Sales Executive was always professional, courteous, friendly and knowledgeable.  A pleasure to deal with”.

“Very pleased with the service and MOT carried out on the same day.  Also impressed with the video showing what was carried out during the MOT.  The collection and delivery service of the vehicle was very much appreciated”.

“It was all good”.

“Extremely helpful and co-operative with the times I could let them have the vehicle”.

“Very helpful friendly staff, good environment.  Car was repaired and they contacted me when it was ready for collection”.

“The service was done efficiently and quickly, and we were contacted as soon as it was ready to pick up”.

“Very helpful and efficient service both on the phone and in Service Centre, thank you”.

“Haynes are always the best.  Very good customer service and they look after the car.  They are fair and trustworthy”.

“Did what they promised”.

“Salesman was helpful and friendly without being pushy.  Unfortunately, there was a slight problem found in the computer system in the pre-customer check, so I actually received the car a few days late, but I was well catered for with the inconvenience”.

“Salesman was very helpful, informative and professional”.

“The whole experience was excellent”.

“Excellent feedback and efficient, courteous service”.

“Overall a positive experience”.

“Ease of service.  No real delays in the process.  Good communication keeping me updated on progress”.

“The service easily booked by phone and from when I booked the car in everything was explained in full.  I handed them my keys with confidence that a good job would be done which coincided with a video of my car being worked on”.

“Very helpful throughout the process”.

“Haynes of Maidstone are always very friendly, knowledgeable and they take time to explain anything you may need to go over again”.

“Sales Executive was very helpful and excellent service”.

“Good sales experience from start to finish, everything explained by salesman and good knowledge about car on pick up”.

“Good service and pricing, even down to washing the car.  Will carry on using”.

“Very efficient service received, from dropping off to advisory notices and collection”.

“All good thank you”.

“Easy drop off and no issues on collection.  Staff friendly enough”.

“Excellent customer service as always every time I book in for service”.

“Easy contact, good customer service”.

Feedback – October 2021

October 2021

“Best car service I have ever had and I will be bringing my Focus ST back to them every time from now on super happy”.  

“Excellent service from all involved in the repair of my car”.

“Receptionist was helpful and the work was carried out as arranged”.

“Haynes always collect the car from home and return it.  It has been cleaned inside and out which was great”.

“Excellent service from start to finish, even down to the coffee”.

“Everything was done very professional and of a high standard”.

“Our Sales Executive, as usual, was helpful, professional and understanding our needs”.

“The sales person put no pressure on me during my meeting.  Was very helpful with my purchase of my new car.  Advice on my finance options was very good”.

“The service team were excellent as always”.

“Excellent staff service, at service desk, cleaning and mechanics”.

“Your service agents were very friendly and helpful”.

“I found the whole procedure from booking my car in for the service, dropping my car off and then collecting it so easy.  If only life could be so easy!  As far as my experience is concerned there is nothing you could have improved on.  I am over the moon with the service I received”.

“The ease of booking the service was good and the service advisor was very attentive and friendly.  The quality of workmanship was outstanding”.

“Great level of service from the service advisors during the booking process, which was done face to face due to some concerns I had”.

“Booking process easy and efficient, reception staff friendly and helpful, work completed on time”.

“Everything was fine.  I liked seeing the video with commentary as my car was checked over”.

“Excellent customer service”.

“Very helpful staff”.

“Very helpful, everything was explained well and nothing went differently to how we expected.  Very professional and up to Haynes excellent standard”.

“Good experience”.

“Very friendly and helpful and they cleaned my car”.

“Have had cars from Haynes for several years.  The service staff have always been helpful”.

“I was reassured that my vehicle was in good hands”.

“We are completely happy with the service Haynes provide”.

“I received regular updates on the progress of my order through to delivery.  The preparation of the sales procedure I found to be particularly helpful and knowing my situation regarding financing the purchase”.  

“The customer service representative was very helpful and the service was done in very good time”.

“Excellent video explaining items that needed further work”.

“Everything went according to plan, no issues”.

“Very efficient and kept me updated with progress”.

Feedback – September 2021

September 2021

“They exceeded my expectations”.

“Friendly and efficient service, done on time and good coms”.

“Went as easy as normal”.

“Very responsive to questions.  Always helpful”.

“Very efficient”.

“Service team was very good from when I dropped it off to picking it up, it all went well”.

“Everything was done quickly and efficiently and can’t think of anything that could be improved further”.

“Much better experience than the other dealer where I bought the car”.

“Everything was done to the highest quality and care”.

“Excellent service from Haynes of Maidstone, as always.  Booking was easy, reminder received the day before by text which is helpful.  Courteous and polite employees.  This is the seventh car I have bought from Haynes.  I guess that says it all”.

“Good service”.

“Good contact and service provided by your sales staff at all times”.

“Our Sales Executive was very helpful and took her time explaining everything as new to mobility”

“Communication from members of staff at Haynes was really helpful from drop off to collection”.

“Completed service and extra tasks in timely manner”.

“Very pleased with 12 month check, home collection was very good and driver very polite and efficient.  Many thanks for the service”.

“Excellent service as ever at Haynes of Maidstone.  Have all three of my Fords maintained by Haynes and they are helpful, courteous and take care of my vehicles.  Received the video health check on the Fiesta and was very impressed with the manner in which it enabled me to see for myself the condition of the car and assisted by very helpful comments made by the technician”.

“The service team are always helpful.  They take time to explain faults and give advice.  Updates are prompt and factual”.

“A big job was needed on the car.  The staff kept us updated throughout, checking we were happy with everything.  As always, everyone was very helpful and polite.  We have no complaints at all”.

“Fantastic service.  Great staff who explained everything very clearly”.

“Clear pricing, good communication and you feel that your car has been treated in the way you would treat it yourself”.

“Had a great experience”.

“Accommodated my diary constraints.  Loved the video of the inspection”.

“The Sales Executive was absolutely excellent.  The sale was very easy on me which is great as my life is hectic with 3 children so not having to worry and this being made easy on me is exactly what I want”.

Feedback – August 2021

August 2021

“Fantastic service all round as usual by the team at Haynes”.

“Good communications, efficient, friendly staff”.

“Courteous and polite service.  Very helpful”.

“Staff were really attentive and listened to our needs and met us where we needed to be on price.  I didn’t feel pressured into anything or felt uncomfortable.  I have had quite a few cars from other brands and this was by far the easiest and least stressful yet! Made having the new car really enjoyable and I love it.  Thank you team!”

“Excellent booking in, MOT video great and car cleaned.  Whole experience was excellent and good value”.

“Really helpful, very good service given”.

“Great customer service”.

“Always helpful and on time”.

“Excellent customer service when dropping of my car.  Explained fully what had been done”.

“Good communication.  Polite and informative”.

“Excellent customer service”. Old established firm, been going to Haynes various times over the last 40 years”.

“Excellent”.

“Car returned clean and in good time.  Nothing more to say really”.

“The Sales Consultant went out of his way to explain how the vehicle worked plus made handling the various paper work easy and not a chore.  Plus, the handover was very easy with everything explained”.

“Easy process, the Salesman was very helpful”.

“I was impressed how the sale was handled”.

“Very helpful throughout the process.  The lady on reception was lovely too when we needed to call with a query”.

“Excellent service as always.  They kept me updated throughout”.

“Efficient with no problems”.

“Always a brilliant service, very helpful”.

“Really good experience from a client perspective”.

“The salesman talked us through any changes that were different to our existing car.  There was no pressure from him, which is why we went back to Haynes”.

“Our Sales Executive always helpful and explains things very well”.