Category Archives: feedback

Feedback – September 2018

 September 2018

“I have leased my new car through my Motability payments.  I was updated throughout this process and everything was explained to me thoroughly.  I received excellent service.  I would highly recommend to friends and family”.

“You can’t improve”.

“First class service from all the staff we encountered”.

“Our Sales Executive found us a great deal with the Kuga.  Plus, from start to finish he was helpful and friendly without pushing us to make a decision on the options he gave us”.

“Friendly and professional.  Good customer service”.

“Easy booking, finished on time, no work needed”.

“Very pleased with how my car was valeted; they do a very good job”.

“The mechanic who completed the work was really efficient in getting the job done”.

“I booked the appointment and explained I would be waiting while the work was carried out.  I was offered a comfortable seat and coffee while I sat in the waiting area, the work was carried out promptly and I was able to leave after a very short wait”.

“Everything was very professional and friendly”.

“Very easy to book with a concise explanation of what the service would cover given to me.  On day of service it was easy to park at the dealership and handover keys in a clean and comfortable reception area with timescale for work agreed.  The vehicle was returned to me within the timescale following a courtesy call to advise me that the work had been completed.  The vehicle was returned in a clean state with all the paperwork completed with a full explanation of the work carried out.  Overall I was very impressed with the way the staff treated me as a customer and the quality of the work carried out”.

Feedback – August 2018

August 2018

“I think it was a great advantage for your sales team that you had a female member of staff.  I had been to three Ford dealerships previous and all the male sales assistants tried to sell me products and makes of vehicles I didn’t need or want and I ended up walking away.  I found the whole process easier with a female assistant.  She listened to what I wanted and I walked away with everything I wanted and what I had in mind to get”.

“My salesman was extremely helpful and professional throughout the whole sales process, he made everything very easy for me and clear so I knew exactly what was what”.

“Our advisor made it really easy to find the right replacement vehicle for us both.  I never felt pressured at any point and the whole experience with each person in the dealership was lovely and polite.  No improvements needed”.

“Our Sales Executive did an excellent job of providing our new Kuga”.

“The Sales Executive was fantastic, helpful and friendly.  Went through all the options and found the perfect deal.  Would come back to Haynes again and to him”.

“C&D worked well payment process excellent”.

“Our Sales Executive was very helpful and informative, everything went well”.

“I do welcome the service that Haynes provides of a collection/delivery service of my vehicle on the day of the service.  Since I am elderly it would prove difficult if I had to resort to public transport when taking/collecting my vehicle personally”.

“Got a Saturday service as I work all week it was ideal”.

“Everything went well nothing needed improving”.

“Excellent service, nothing was too much bother.  Our salesman was very patient as we probably asked him the same thing twice!”

“Haynes are always so helpful without being pushy.  Everyone that I’ve come into contact with during my visit to the showroom were welcoming, friendly and professional”.

“I found the whole experience and transaction very well managed and coordinated from start to finish.  Haynes are very accommodating.  Our salesman was excellent.  He was extremely helpful and very easy to talk too.  He made the whole sale very easy”.

“I believe this is the fourth car I have purchased from you.  I have dealt with a considerable number of people face to face and on the phone.  Without exception everyone has been so helpful and friendly”.

“Our salesman was extremely knowledgeable and was really helpful.  If we wished to purchase another Ford in the future, we would ask for him to assist us.  He is an asset to Haynes”.

“Excellent Motability service”

“Arrangements to collect and deliver my vehicle went very well”.

“Great showroom”.

“It was a really good service.  I asked if I could wait around while it was done and it was prioritised and completed within the time advised, I’ve always received excellent service from Haynes of Maidstone, nothing needs to be improved”.

“Very helpful service staff”.

“Couldn’t fault the service it was all I expected it to be from Haynes”.

“Everything was quick and easy well explained not really anything to improve”

“This is now the third new car I have purchased from Haynes of Maidstone.  I would not consider going elsewhere”.

“No improvement necessary from booking in to picking up, everything ok”.

“It’s good already, why change what works”.

“Being able to book a Saturday service appointment was extremely helpful and also having a fully air conditioned waiting area on a very hot day was an added bonus”.

“I needed my car back ASAP, when I mentioned this they gave me the option to have my car back without washing it which saved me time, when further work was required they phoned me to discuss it before doing any further work”.

“The staff were very courteous and polite”.

“Your Sales Executive was easy going and dealt with everything we asked.  He didn’t try and ‘sell’ us the car with loads of sales talk, he just listened to what we wanted and told us what he could do.  Very easy process and we left with a new car”.

“I had an 8.00am appointment to wait for my Mustang to be serviced.  It was completed on schedule and I was very well looked after during this time.  A good experience and totally recommendable”.

“Friendly helpful staff.  The car was ready sooner than they said so I wasn’t left for long without one.  They went through everything with me clearly and politely”.

“Service was superb, kept me well informed of car status”.

“Communication was simple”.

“The Sales Executive helped me with my new car.  He was very good at keeping me informed.  He showed us around the car.  We were very happy with him”.

Feedback – July 2018

July 2018

“My experience dealing with the sales person was excellent.  He was not only polite, courteous and engaging but he also had very good product knowledge.  If I was to employ someone in this industry, he would certainly be top of my list and is a credit to Haynes of Maidstone.  The whole sales process was a joy and I can’t think of anything negative to say”.

“The sales experience from start to finish was perfect.  Everybody was so helpful and nothing was too much bother”.

“Patience, thoughtfulness, helpfulness, knowledge of sales person as our requirements evolved was fundamental to our satisfaction with our purchase.  Sales room atmosphere and courtesy of all sales staff was excellent and Haynes at their best”.

“Overall experience was easy and excellent.  All staff were very friendly and am very happy with my vehicle”.

“The whole experience of working with Haynes staff was first class from start to finish”.

“Everything was straightforward.  Keep doing what you are doing”.

“Don’t change anything – service is very good – staff are excellent”.

“Just really helpful and easy”.

“Everything about my purchase was excellent.  The salesman was excellent, he knew all about his product and was not pushy but very helpful and informative.  In a nutshell, he was very professional in his attitude.  I think Haynes is a very good Ford dealer.  I don’t think anything needs improving”.

“Salesman kept me informed from start to finish.  He was excellent”.

“Nothing to improve did everything I asked for that’s why I have been buying cars there for over ten years”.

“The salesman had good knowledge and was able to answer all our questions.  It was not high pressure selling, which would have put us off, but we were given time to make decisions”.

“Great all round service”.

“Couldn’t have asked for a better experience in purchasing a new vehicle”.

“All good”.

“Car was picked up on time.  Everything was excellent”.

“No room for improvement”.

“Again after buying two cars in a matter of weeks, I received the same professional service from our Sales Executive.  I received excellent service from Haynes”.

“Excellent service needed the car back at a certain time for appointment and it was ready and waiting for me at time requested”.

“Car collected from and delivered back to my house, cleaned internally and washed externally, all at a very reasonable price.  Haynes service is the best I have experienced in a long motoring life”.

“Very helpful and friendly”.

“The Sales Executive was very professional at all times”.

“Salesman was particularly helpful and polite without being too pushy”.

 “Helpful staff.  Quick access to the right vehicle for me”.

“Very helpful when I needed to leave quickly and got my car back serviced and cleaned”.

“Well handled throughout”.

“I received a very professional knowledgeable and friendly service from your salesman.  It was a pleasure doing business with him.  I will definitely recommend him and Haynes of Maidstone to my friends and family”.

“Good sales knowledge”.

“Sales person was very professional and answered all the questions with confidence”.

“Superb service all the way through, up to date communication.  The Sales Executive has been superb throughout”.

“Everything was good”.

“Excellent service from the Sales Executive, made the purchase a pleasure”.

“The quality of the service work, the checks which were done and the additional services (car cleaned inside and out) was first rate.  How the car runs after a service at Haynes is far better than any other Ford main dealer or local garage I have used”.

“Our Sales Executive was a very professional salesman”.

“It was perfect”.

“Easy to do, easy to pick up”

“The salesman was most professional, but relaxed and friendly so that I did not feel under any pressure to buy.  I would recommend him and Haynes in general to anyone in Maidstone”.

“Everything was excellent, no improvements needed”.

“Sales Assistant was brilliant – very calm, knowledgeable and helpful”.

“All good, the sales lady was very pleasant, listened and gave me time to decide.  Explained everything very well”.

“Very helpful and informative staff.  Quick and reliable service.  Always a friendly atmosphere”.

Feedback – June 2018

June 2018

“From beginning to end the whole process was conducted with the utmost professionalism.  There is nothing to improve in my opinion”.

“Service personnel always helpful and as a RS Club member all mods can be accommodated no matter how difficult and at a very reasonable price and as a consequence has a country wide reputation in the Ford Club scene”.

“Nothing to improve, great experience throughout”.

“The salesman was brilliant”.

“It’s very easy to drop the car off because the paperwork is very organised and staff are well informed.  If anything needs doing to the car it is explained well and even if it’s very obvious I know little about cars my questions are always answered fully and respectfully.  I love that, as part of the service, the car is cleaned, that is a really nice touch”.

“Great service, reliable and will return.  Many thanks”.

“Entirely satisfied.  The Service Department kept in touch and finished the work as promised”.

“It was a very good experience”.

“No improvement necessary”.

“Everything very good”.

“I needed the car back quickly, they obliged”.

Feedback – May 2018

May 2018

“We have been loyal customers for approximately 20 years and our experience has always been excellent and their very high standards continue and we’ve never had any reason to complain on any aspects of their dealership”.

“Was just great service”.

“Good communication, advised car was ready and paperwork was all sorted”.

“Quick and easy to get the car serviced”.

“Great customer service, very helpful”.

“Always reliable, timely and all staff professional with excellent customer focus”.

“My Sales Executive was extremely helpful, with it being my first car he really made sure that I understood what was going on at all points in the sale.  This made me feel really comfortable when buying my car”.

“Excellent coms with the Sales Executive who was happy to help every step along the way”.

 “I was very impressed with the overall way everything was dealt with.  Our salesman helped us through the whole process in a friendly and courteous manner.  I am very happy with our new vehicle and will recommend our salesman at Haynes Ford to anyone looking to buy a new vehicle”.

“Have been with Haynes of Maidstone since 1971.  Always been excellent service whether it is sales or service, thanks”.

“Haynes always go that little extra to make sure you are pleased with the service received.  I wouldn’t use any other dealer, they are the best”.

“Everything went the way I expected it to”.

“Friendly and helpful”.

“Your Sales Executive’s product knowledge was excellent and he did not rush the handover and he knows the Ford product inside out, great”.

“We initially went to another car dealer where we were made to feel insignificant.  Your Sales Executive at Haynes Maidstone was completely different.  He was professional, welcoming, listened to what I wanted, kept his word/promise with regards to call backs etc.  He made buying the car as seamless as possible.  As a family this is our 7th car through Haynes over 15 years and wouldn’t go anywhere else.  The Sales Executive was everything you would want in a sales person.  Haynes in Maidstone has always been professional and welcoming”.

“The Sales Executive was excellent throughout and especially when we collected the car.  He took a great deal of time to make sure we understood how the features of the new car worked and gave us confidence to drive away in the new Fiesta”.

“Everything was fine and staff most helpful”.

“Friendly and helpful staff, with lots of effort to keep me up to date on my car pick up”.

“Everything was fine and staff most helpful”.

“The whole experience at Haynes Maidstone was fantastic, with our Sales Executive being the best sales person I had spoken to whilst looking for a new car.  He was genuine and understanding of my circumstances and was able to provide me with a stunning deal.  I have already thoroughly recommended Haynes Maidstone as well as our Sales Executive in particular to friends and family and will continue to do so! There’s nothing specific I could say to improve the experience.  I’m sure I’ll be back!”

“Our usual Sales Executive is always helpful and genuine in his approach towards his customer and deals well with anything which may come up, thank you”.

“Our sales experience at Haynes was excellent.  Our Sales Executive was extremely professional in his approach.  He was exceedingly efficient, friendly and very helpful ensuring everything went smoothly, which it did.  He was meticulously organised and took away the stress of buying a new car and we can’t thank him enough.  We cannot think of any improvements at all that would have enhanced our overall experience and we shall, of course, be recommending Haynes and our Sales Executive to all our family and friends and anyone else considering purchasing a new car”.

“Our salesman explained all the options available and was extremely knowledgeable about the product”.

“Friendly staff”.

“It was done efficiently and another issue I had identified was also attended to.  They did exactly what was required without any drama.  Staff were all polite too”.

“Friendly efficient reception.  Took note of a couple of additional items requested.  All work carried out to total satisfaction and in time promised”.

“This is the second car that I have purchased from Haynes Maidstone and I purposefully returned to buy one with the help and guidance of the Sales Executive.  I found throughout the buying process the Sales Executive to be thorough, patient and not at any point lacking in enthusiasm, despite us looking at several vehicle options.  He made us feel like his top priority and he is an absolute credit to the Haynes Maidstone branch.  Through all communication he comes across as a genuine person who truly wants us to walk away feeling we got a great deal.  Extremely happy with our new car and will be returning in the future”.

Feedback – April 2018

April 2018

“On my first visit to Haynes of Maidstone, I found all the staff to be very warming, polite and very professional – no over pressured responses and attitudes towards sales and overall very friendly atmosphere.  My special thanks to your salesman whom I found to be very efficient, well presented and above all very professional in his approach to a prospective customer.  Top marks for his patient and easy approach regarding my particular needs”.

“The sales person is the best I have every dealt with – Ever”!

“Everything was well explained.  Excellent sales person”.

“Everything went well. Our Sales Executive is always very helpful and I have bought my last few cars through Haynes dealing with him.  He listened to our needs and came up with a great car! Thanks”.

“All the attributes of sale were fully explained.  No stone unturned”.

“Overall a very helpful and friendly team.  The sales person was very helpful in getting me the best suited car for me and I’m very happy with it”.

“Excellent customer service from our Sales Executive and Haynes Maidstone overall”.

“Smooth and simple, straight to the point with no messing around.  Fully supported from start to end and even further from the end of sale to make sure things are going ok.  Our Sales Executive has been top notch and I have already and shall keep on recommending”.

“Having been a regular customer of Haynes Maidstone, the whole experience was and always has been very professional”.

“No improvements, our salesman was both professional and friendly throughout”.

“From start to finish of the process was brilliant”.

“Haynes Ford, Maidstone, a friendly dealership with excellent staff and customer care.  We have bought 2 vehicles from them and would certainly go back there”.

“Our Sales Executive was a dream to deal with.  I have bought a few cars in my time and this was the easiest and most professional transaction I have had”.

“No improvement needed it was perfect”.

“The sales person I saw from start to finish was fantastic.  He was very helpful and I would recommend him to both family and friends”.

“Reception good and vehicle serviced quickly”.

“Service of the car went well.  No improvements needed”.

“Explained probs with stereo/sat nav and all were sorted.  Pick up of courtesy car was fast and efficient.  Car was cleaned to a very high standard”.

“The sales person was very committed to helping you find the car you would like and understanding of the financing that is within your budget”.

“Sales person was fantastic and explained everything very well.  Nothing that I know of could have been improved from my experience”.

“I couldn’t fault the sales person with the before and after care”.

 “Great experience overall”.

“Service was efficient and car was ready for collection in under 3 hours, pick up was easy and hassle free”.

“Had a great experience. Our sales person was very helpful and not pushy and looked out for the right deal for us”.

“A great experience”.

 “Everything was excellent friendly and helpful”.

“The thoroughness and friendly attitude of sales person made sure that all angles were covered.  He went above and beyond.  The aftercare was excellent”.

“Everything was done so quickly, really good service couldn’t think of anything to improve”.

“I have bought several cars from Haynes of Maidstone.  The staff are so professional and helpful from the minute you arrive you are made to feel welcome and everyone is so friendly you don’t feel pressured in any way to purchase a car.  They will advise on difference in models etc but you never feel pushed into a purchase.  All the paperwork is made simple and understandable and you always feel a valued customer no matter how much you spend”.

“Our sales person was friendly but courteous from our first meeting to the day of collection.  We can’t praise him highly enough!”

“Very good service as always”.

“Salesman very helpful and had excellent knowledge of many ranges of cars, 10 out of 10”.

“Excellent salesman nothing too much trouble”.

“No improvement needed, the Sales Executive was brilliant”.

“All super”.

“Our Sales Executive listened to what we wanted and acted on this, no improvement needed”.

“Our Sales Executive dealt with our purchase through Motability.  He was excellent throughout the process and was very accommodating with all requests that we made.  I would be happy to recommend Haynes and Ford.  Our Sales Executive was excellent even though he had the snow to deal with he still managed to get our Ford Galaxy on the agreed day.  I do not have any negative comments to make”.

“The Sales Executive was very helpful, went out of his way to help us find the car we wanted and more”.

“The politeness of the guys that collected my car was second to none and it was also a speedy service once again”.

“I was very happy with the Service Department. I don’t think they could improve anything”.

“Made us feel at ease throughout the whole process”.

“The whole experience was so easy”.

“I was kept informed on a weekly basis of progress which was much appreciated”.

“Excellent no improvements needed”.

“My salesman was exceptional.  He put me at ease from the moment I meet him and was informative throughout the whole sales experience from purchase to collecting my car.  I came to Haynes Maidstone because of their reputation and am pleased to confirm it surpassed my expectations”. 

“Extremely good customer service”.

“My experience could not be improved, customer service really good and could not fault anything”.

“Very friendly service & calling back as promised before doing anything extra”.

Feedback – March 2018

March 2018

“I return to Haynes simply because after 30 years I still feel that my custom is valued.  It means a lot”.

“I have been a customer of Haynes for over 30 years.  Our Sales Executive was, as always, very accommodating”.

“Very helpful staff, especially pleased with the service we received from our sales person, everything went very smoothly.  Overall, we are extremely happy with the whole process from start to finish”.

“My whole experience from stepping into the showroom to driving away in my new car was just an excellent service.  Our Sales Executive was a great salesman, very friendly, helpful, not pushy and made me feel comfortable throughout the whole process.  I can’t think of anything else that could be improved as the service was brilliant”.

“The overall experience was painless, staff were very helpful when I was making the decision on what car to have and will definitely recommend Haynes to everyone”.

“I must say a big thank you to the Service Advisor in your Service team who sorted out a puncture for me very quickly.  His care and attention should not go unnoticed and he is a credit to your company”.

“Pick up and return arrangements went very well, especially as previous week there had been adverse weather and backlogs of work must have arisen.  These did not affect timing etc of my service and pick up etc”.

“As usual Haynes collected my car and returned it after the service making the whole process completely painless”.

“Our salesman was extremely helpful, courteous, knowledgeable throughout our recent purchase process.  Always on hand to field any questions, solve any queries.  This is our third new car purchased from Haynes and our second with this salesman.  His professional approach makes it an enjoyable experience.  He is a great credit to himself and Haynes.  Without doubt, the best salesman I’ve ever dealt with.  I’ll only ever purchase any future vehicles from him and Haynes”.

“They were very informative with what was wrong with the car and repaired it and serviced the car.  Nothing to improve really.  Can’t fault them”.

“I wasn’t sure about reducing both engine size and bhp but the Sales Executive explained the EcoBoost system to me very well and I felt confident that the car would still meet my needs, which it does.  The Sales Executive listened to what I needed in the car and found me the perfect one.  I’m really happy with my car”.  

“Just keep doing what you are already doing”.

“I’ve always had a pleasant experience dealing with Haynes.  The price paid for servicing is always fair and they don’t try and charge you for something that is not needed.  On my last visit it was a pleasure to see an old 1910 Model T Tourer.  As someone who likes old classic cars it made my day seeing the car”.

“Everything went well and everything explained well”.

“Staff always very obliging and courteous and ready to help”.

“Was a top service”.

“Our salesman was brilliant from start to finish.  From deposit to collection of my Ford Edge, everything was smooth and made easy”.

“No improvements, as from booking my service to collection of car, I received excellent service”.

“Salesman was not pushy, talked us through the different cars, very easy to deal with”.

“Very helpful and friendly service”.

“Was kept fully informed by the sales team about the progress of the car purchase and delivery.  No suggestions for improvements are necessary”.

“Staff on service desk very helpful and polite”.

“Very good service and looked after well”.

“The offer of collecting it from home is always a fabulous option, they have it all covered and for a single lady it so helps”.

“Everything was very easy, I was phoned when the car was ready and it was waiting for me when I got there.  Having a service plan made everything very quick and efficient”.

“Service advisor interaction. Went very well”.

“Polite and friendly staff”.

“Clear, honest, attentive communication and convenience of time and pick up”.

“It all went very well”.

“They picked my car up from home even though it had been snowing badly, took it to the garage for its service and returned it as soon as possible even with very bad roads.  I was so impressed I called the Service Dept to thank them and particularly the guys who got my car”.

“Brilliant customer service”.

“Having faith in Haynes says it all, booking my service was easy, finding the right date for me and being able to collect it on time was great.  Would highly recommend it to other people”.

“A very professional outfit indeed, hence why I travelled some 50 miles to get there”.

“Everything was great”.

“This is only the second time I have used Haynes as I have only owned the vehicle for two years.  Overall it has been a good experience having my car service with them”.

“Very pleased with the service”.

“No improvements needed”.

 “My car was completed on the time I asked for it”.

“The Sales Executive was absolutely wonderful.  He was honest and made sure I understood everything I needed to know before purchasing my car.  He also took the time to contact me after I left with my new car to make sure that all was ok.  I am really pleased with my car but what’s more I am so happy with the service that the Sales Executive has supplied, he is a credit to Haynes”.

“Quick service and car cleaned as a bonus”.

“Very informative, kept me up to date on all information.  Excellent service”. 

“Haynes are always courteous and efficient.  I don’t see much improvement is needed”.

“Everything went smoothly”.

“Very pleased with the service we received and the relevant information regarding the finance options”.

“We were treated great thank you”.

“I was very happy with your polite and prompt service”.

“Nothing to improve”.

“Very good”.

“The salesman was knowledgeable and was able to answer all my questions”.

“We went back to Haynes for our second Motability car purely because of the excellent service we received first time around”.

“The experience was first class from start to finish – no improvements necessary! The sales person was superb – this is the third Ford he has helped me buy and each time he has delivered everything he promised”.

“Everything about the experience was excellent and don’t need anything to be improved”.

“Quality of customer service was excellent as was the communication”.

“The whole process ran smoothly, good customer care, informative and a professional approach at all times”.

“All over great service but the Service Advisor was especially helpful”.

“Great rapport and good knowledge”.

“The process of booking a service, collection and delivery to my home is excellent.  I cannot suggest anything to improve it.  You are doing exactly what a customer needs.  Thank you”.

“Haynes are always excellent.  They contact me to remind me when my service is due.  The dealership is always immaculate and the parking is good with ample space so I do not worry about my car being damaged whilst there.  The staff are lovely and they do a great job”.

“Everything went very well the sales person was brilliant, he explained everything well”.

“Excellent salesman and a pleasure to deal with”.

“Ordering and making arrangements for the car was quick and easy, good service”.

“The salesman was extremely pleasant to deal with and promised to assist me with any aftersales queries”.

“The whole sales experience went very well, particularly the sales person who was both professional and most helpful with his knowledge and advice about the car and its suitably for my needs”.

“The salesman wasn’t at all pushy, we weren’t rushed into making our decision and felt like he was very upfront about his commission, gap insurance etc”.

“Reliable/professional/friendly/road recovery included excellent”.

Feedback – February 2018

February 2018

“Helpful staff.  Nothing was too much trouble”.

“A very polite and professional attitude, a very easy experience, customer facing staff excellent”.

“Everything went very well – don’t know how it can be improved”.

“It was so straightforward”.

“Your Sales Executive was an excellent ambassador for Haynes Ford.  His depth of knowledge about the vehicles meant all our questions were fully answered.  He explored many options for built to order and stock cars which gave us the opportunity to source a higher spec car than we were expecting possible.  We are delighted with our purchase and would definitely ask for his services again in the future!”

“We took charge of our new car on the date specified by the sales person without any hiccups.  We have dealt with Haynes of Maidstone for many many years and have always received excellent service and treatment.  We would not even consider entertaining a different make or dealer”.

Feedback – January 2018

January 2018

“It all went swimmingly and speedily.  Thank you”.

“All staff very friendly and approachable.  All very knowledgeable.  Great experience”.

“Nothing needs to be improved the customer service is always good”.

“The salesman wasn’t pushy but was honest and took his time to go over everything I required which I appreciate.  I can’t stand pushy salesmen so would have walked out the door if he had been that way but ours was very good and knowledgeable so the whole buying experience was nice and relaxed”.

“Friendly service didn’t feel rushed at any point”.

“Overall a great experience, very pleased”.

“From first entering the showroom the help and service of your staff was excellent, nothing was too much trouble, my wife is disabled and though she has to take everything slowly, the patience of your staff was very much appreciated, we will always use Ford in the future”.

“We have now purchased three new cars from Haynes, all of which have been with the same salesman.  His understanding, care and attention to our wants and needs have always been exceptional”.

“The Salesman was very helpful”.

“The way we were made to feel welcome even with our baby by the sales person”.

“The Sales Executive was very helpful and did everything he could do to get my RS Edition and he managed to get it in time for Christmas which was an amazing feeling”.

“The Sales Executive was never pushy and this made it easy for me to make my own mind up”.

“Friendly service, nothing to improve”.

“Excellent communication skills in keeping me informed of progress of the work being undertaken on my vehicle”.

“This was the purchase of a new car, which was a very professional and 5-star service”.

“Haynes collected and delivered our car from home, the person that came was polite and courteous”.

“Booking in no problems, service team very helpful and understanding”.

“Excellent service all round”.

“Happy with my experience, will use again”.

“No way to improve, excellent service from start to finish, my car was washed outside and hoovered inside – much appreciated!”

“The car was picked up and delivered back as promised and very clean.  Well done Haynes of Maidstone”.

“Polite and friendly staff”.

“The salesman as always was very helpful, professional and listened to my needs”.

“Great service”.

“It was a great service provided from start to finish.  Nothing to improve”.

“The timing was good.  We were seen immediately and our car was ready when we got back”.

“Excellent as ever”.

“My vehicle was serviced even faster than expected and I was notified very promptly accordingly”.

“It was completely hassle free”.

“Haynes Maidstone is the only dealership that I now use.  I’ve had a lot of bad experience with previous Ford dealerships.  Haynes looked after us perfectly, we’ve now booked our second car in for service and shall be returning in the future”.

“I cannot find any fault with Haynes of Maidstone.  I’m waiting for a third new car from them, I wouldn’t and in future won’t go anywhere else”.

“Great customer service”.

“The whole experience was a very smooth and enjoyable process”.

“All very good”.

“My car is a Motability car and Haynes of Maidstone always makes me welcome.  No improvements needed”.

“The service I received from the Sales Executive was outstanding.  All my questions were answered truthfully and professionally regarding the extras that I wanted to add to my new car.  Nothing was too much trouble.  Thank you, I now have a car that I love, its everything that I was told it would be and more.  Being treated as a person and not just a sales figure is a big plus and very hard to find nowadays.  Well done Haynes and a big thank you to your Sales Executive, he’s an asset to your company”.

“The whole experience went very well”.

“Our Sales Executive was awesome! Nothing was too much trouble and his customer service was brilliant”.    

Feedback – December 2017

December 2017

“The customer service was excellent”.

“The vehicle is part of the Motability scheme and the sales person who dealt with us displayed excellent knowledge and understanding of the scheme as well as being very helpful”.

“They understood our needs in relation to a family vehicle.  Provided a range of options in relation to vehicle make/model and cost.  They were friendly and did not pressurise us, made us feel we could trust Haynes in this purchase and we feel we will now stay to purchase cars from Haynes in the future”.

“It is a great experience so that’s why I keep going back”.

“We have had 16 Fords over the years – the excellent service from the service garage keep us going back”.

“The car was picked up and returned to us in a timely manner, the car felt great and was cleaned for us which was gratefully received”.

“Dropped car off night before for service and MOT by the next morning before noon.  They phoned to say car was done, was very impressed as this was the first time I have used this garage”.

“I found the staff very helpful and courteous and I was very pleased to have my vehicle checked over before the winter months as it was not due for a full service.  Overall I am extremely satisfied with the service which I receive from Haynes”.

“As usual all the details were explained and all questions answered promptly.  Nothing needs improving”.

“All round excellent experience”.

“Great communication”.

“Taking ownership was so good.  Your salesman kept me informed all the way to collection.  He even came in 30 minutes earlier than he should so my partner could be with me when I picked it up”.

“Easy, swift process throughout with courteous staff at each contact”.

“Customer service was great, loved my gleaming clean car, confident it has been serviced to high standard.  Thank you”.

 “Haynes staff are always courteous and helpful.  I don’t think Haynes could improve as I think they are perfect.  Wouldn’t deal with anyone else”.

“There is no improvement to be made as far as I’m concerned.  I have always had very positive experiences every time I have come to the store or rang them with questions or queries.  All staff I have met have always been friendly and smiling and said good morning”.

“Very efficient and friendly service which is better than the service from other larger dealers”.

“No hold ups with my vehicle’s recall.  All went smoothly and I was without my vehicle for a minimum amount of time”.

“You would be hard pushed to improve.  I travel 50 miles to go to Haynes because of the high level of service and customer care I get”.

“Your Sales Executive is an absolute credit to Haynes and I wouldn’t hesitate to recommend him and/or buy another car from him in the future”.

“Very happy from booking in the car for service to picking it up.  Staff were friendly and very helpful”.

“Good aftersales contact to make sure all was well”.

“First class Motability team that were very kind and helpful.  Would use this dealership once again in the future”.

“Needed car back to get home for school run – service carried out very quickly which was excellent!  No improvements needed”.

“Always 10-10 for service”.

“Whole experience was very good”.

“Experience was excellent, would be hard to improve on”.

“The advisor was very helpful, friendly, and approachable.  He discussed many options for the car I was buying and helped me make the choice that I am very happy with”.

“The sales person was very thorough and paid attention to detail.  He was very knowledgeable and gave me confidence with a new car”.

“Very happy with the way your staff handle their customers and there is nothing that you could do to improve how your staff conduct themselves”.

“I was very happy with the whole experience and pleasantly surprised to find my vehicle had been valeted, thank you”.

“Well looked after and my needs were achieved”.

“Our Sales Executive gave excellent service.  He was very well informed about the vehicles and gave good advice.  He did exactly what he said he would do and did not need to be reminded.  He was extremely helpful in answering my questions and finding the right model for me.  He was courteous and personable and his manner removed most of the stress of buying a new car.  His clear explanation of the scrappage scheme enabled me to make my decision and his efficient mastery of the paperwork facilitated the purchase.  He took me on a test drive which reassured me about the power output of the engine and was thorough and knowledgeable as he showed me the features of the car when I collected it.  I have walked away from other dealerships because of the lack of interest or knowledge of their sales staff.  It was because of the respectful and efficient attitude of our Sales Executive that I bought my new car.  He is a real asset to Haynes of Maidstone and I hope that he receives the recognition he deserves”.

“The gentleman who served me, hugely impressive”.

“Very good”.

“The ability to look, with no pressure, at a range of models before deciding on the B-Max was very helpful in determining what I wanted to buy.  The trade-in process and agreement on my existing Focus was also helpful.  I cannot think of any improvements being necessary”.

“Our salesman as always has been brilliant”.

“Friendly approach from all I dealt with”.

“Keep up the excellent service”.

“Our Sales Rep was great, we were never rushed and he spent loads of time finding us the right vehicle and spec.  He was really patient with my children”.

“Just a great experience from start to finish.  Our Sales Executive was fantastic all the way through.  Really commendable service and would totally recommend”.

“I go to Haynes because they treat me as an older female customer politely.  They do not assume I know nothing about my car.  I am sure they are honest and truthful in carrying out the service.  They always make a great effort to book my car in at my convenience not theirs”.

“Efficient service always provided whether it be on the phone or in person”.

“It was quick and smooth”.

“My sales person was excellent.  Extremely efficient.  Everyone was very welcoming and friendly.  Very happy with the car too”.

“Very pleasant and helpful staff”.