Category Archives: feedback

Feedback – February 2024

February 2024

“We were looked after by our Sales Executive who did everything for us.  Made the entire experience stress free & enjoyable”.

“I can’t find fault in our experience; it couldn’t have been better”.

“The staff at the desk were very welcoming when I came to drop the car off.  They knew exactly who I was and were ready for the vehicle.  Later that day I received a call from them to tell me my car was ready to collect.  I asked if there were any problems as it was in for an MOT as well as a service, they said no and all was well.  On collection once again the staff were excellent.  The car had been brought to the front, cleaned and ready to drive away.  The service was great value.  I then received a video of the checks made to the vehicle.  Excellent service”.

“I thought the sales consultant was really friendly and helpful and made me feel at ease to choose what was right for me without pressure.  She spoke on my level and gave me confidence to purchase my first car on finance”.

“It was very easy to book a service.  The pricing is very easy and clear to understand.  The customer service at Haynes Maidstone was excellent and I was kept informed about progress throughout.  The work was completed quickly and the car was ready to collect at lunchtime having been washed and vacuumed.  Can’t fault Haynes at Maidstone”.

“Exceptional service and no hard pushing sales”.

“Our sales person made the whole process from start to finish so easy stress free and kept us in the loop for delivery and then the car came early and he did a video of the car and sent it to us on the morning of us collecting it.  What can I say superb friendly atmosphere, thanks”.

“I purchased my car from Ford in 2020 and have had it serviced there ever since.  Every member of staff I have either spoken with on the telephone or had contact with in person has been amazing.  Always a first class service and first class customer service.  I highly recommend Haynes Maidstone”.

“I was very impressed by the visual health check sent to me by video and the overall feedback”.

“Very satisfied with the customer service on my recent visit for a major car service and MOT”.

“The whole process from start to finish was simple and efficient.  Communication was a combination of face to face, email and telephone calls.  They were able to source me the car exactly to my specifications, thank you”.

“Bought my car from this dealer and always had good ongoing service/MOT etc”.

“Its always been excellent service”.

“Video of service work gave me confidence”.

“Very efficient and all sorted on time”.

“Everything was dealt with very professionally and staff were very pleasant”.

“Fantastic customer service and dealt with efficiently and effectively.   Everyone had a smile on their face with great positive attitude.  Nothing more could be expected”.

“Our Sales Executive was very polite and so helpful”.

“Always polite, the car is always returned in a clean condition”.

“Attention to detail is excellent”.

“All the staff were very courteous, polite and efficient.  This meant that the whole process of getting my car serviced was pleasurable with no hidden surprises”.

“Very efficient kept me informed”.

“I have always had great service and advice”.

“Very pleased with the service and feedback”.

“No negatives at all I’m pleased to say.  Extremely polite and helpful staff.  The service, additional work and valet were all completed perfectly and on time.  Good work!”

“I’ve recently purchased a new Puma.  Our Sales Executive was extremely friendly and helpful and looked after me really well.  Always keeping me up to date and making contact when it was needed.  During the visits to the showroom, I was always well looked after being offered tea and coffee etc. and on collection of the new car everything went well and well organised.  I would highly recommend him to any friends or family who were considering buying a Ford car. He is a pleasure to talk to and as mentioned always helpful and friendly”.

“Easy booking system.  Collection and return of car a great option and pick up was on time.  I was able to see my car placement through the Ford pass app and the short video of the health check was a good addition”.

“Friendly, professional, helpful, not pressured into anything.  Went through everything thoroughly”.

“Our purchase of our new Ford Kuga was very pleasant and satisfactory and everything done to make our experience memorable”.

“Delivery and collection were smooth and efficient.  The report was thorough and clear.  Additional explanation and question on work required was given clearly and knowledgably”.

“Very good service”.

Feedback – December 2023

December 2023

“Everything went smoothly, we were kept well informed and sent a video from the technician to say the car was in good shape.  Service team were very polite and knowledgeable”.

“Haynes are easy to deal with, from booking service to the continued access to the AA.  Great all round service”.

“Good customer service, mechanical work is done well.  Good communication”.

“I really appreciate the help and support from our Sales Executive at Haynes.  This is the second car I have bought from him and any future purchases will be through him too”.

“Very professional and polite staff”.

“Its spot on.  Service team friendly and helpful”.

Feedback – September 2023

September 2023

“The moment we stepped into the showroom we were greeted with knowledgeable and professional people.  We were not pounced on instantly (for a sale) but when we were ready for help a sales person was there.  From when I placed my order for the car, I was kept up dated by emails and telephone calls on my car’s progress.  When it finally arrived, I was talked through how everything worked on the car, signed papers and a smooth handover was done.  I was very impressed with the service I received and would not hesitate to use Ford again”.

“The staff are very friendly and helpful”.

“The service was done quickly and I was informed as soon as my car was ready.  The car was cleaned to a high standard”.

“Customer service was first class and the two people who I did deal with were extremely helpful and knowledgeable and very polite at all times”.

“Excellent service all round”.

“Good customer service at the desk, video record of the examination, car ready when required, running like a dream again”.

“Excellent service and support start to finish.  Clear process, explanations, communication excellent.  Love the car”.

“Everything was straight forward and to plan so cannot be improved”.

“Everybody was extremely helpful and all the work was completed on time.  I have had 3 vans from Haynes and they have always looked after my vehicle and always been very friendly and helpful”.

“Ford are always making their service better and I am very happy”.

“Thorough and informative, all good”.

“Good service from all departments from beginning to end”.

“Only booked in for an MOT but as always everything was great.  Greeted by friendly and efficient service advisor and MOT was completed on schedule and ready to pick up as expected”.

“Dealing with the Haynes service team is always a pleasure”.

“Overall, I was very satisfied with the service provided by Ford at Maidstone.  They kept me fully briefed of the whole process during the service and MOT”.

“Very efficient service, clean waiting area, friendly staff”.

“Everything was done well, no problems”.

“Book in staff very helpful and pleasant and efficient”.

“Always used Ford, friendly service and helpful staff as well”.

“Perfect service, great staff always a friendly smile”.

“Polite staff and very knowledgeable in handling questions.  My Ford Ranger runs like a dream and feels healthier.  All round a great experience and has been since I purchased the vehicle from Ford”.

“I don’t think anything more can be done, the booking was easy, when I turned up on the day booking in was swift and waiting for the service to be completed, the waiting area is comfortable and was offered a cup of coffee.  I don’t need anything better”.

“Really good reception”.

“Always friendly, polite service, excellent service”.

“The staff were very helpful”.

“I was very pleased that my car was collected by a very nice lady and returned after completion of service.  I was shown a video of my tyres being checked and comments being made about them.  I was also given paperwork about the service and how much it costs which was quite reasonable”.

“Made me feel comfortable and kept me informed of every process of the sale of my new car”.

“5 star service for our Sales Executive at Maidstone.  Talked me through everything and made sure I understood it all, was at the end of the phone for any queries I had.  Would recommend Ford Maidstone”.

“Courteous and helpful reception staff.  Skilled mechanic completed service and MOT”.

“This is the best Ford dealership I have ever dealt with.  It has been a pleasure to do business with them”.

“Overall a pleasant experience”.

Feedback – July 2023

July 2023

“I found the customer service was very good.  I was greeted politely and treated with respect and I was kept up to date with the progress of the service.  Very happy overall”.

“Really first class customer service, work was done in the time given.  Staff are really helpful, professional and polite.  I would like to thank them all”.

“All the staff who I came into contact with were friendly and helpful.  The young lady dealing with the paperwork at the service desk was particularly helpful”.

“I used another dealer before and wasn’t impressed but the experience at Maidstone was very different and really good.  The staff were very friendly and professional.  I can see customer service is high on the agenda here which is great.  I will definitely recommend and use again”.

“Good explanation via video of the vehicle check”.

“Always a friendly and approachable atmosphere and team”.

“Fast friendly service”.

“Excellent informative service, with solutions to issues provided”.

“Our Sales Executive was excellent and extremely helpful.  The pre-collection video was very informative and the handover was great”.

“Great service and easy purchase”.

“Excellent service, text to say work was completed earlier than I expected”.

“Very helpful and efficient”.

“First class service all round, no complaints”.

“The service was carried out within the time limit and the car was returned to me cleaned.  The staff were very polite and helpful”.

“From my personal experience, I cannot think of anything that needed improvement”.

“Had ongoing issue with the car.  Haynes have worked hard to resolve the problem.  Staff friendly and very helpful”.

“The staff were very helpful and very polite.  Went out of their way to help me”.

“Friendly and efficient service”.

“Courteous service.  The young lady was very helpful connecting my mobile phone and the car. Was ready in good time in fact quicker than I expected.  Cleaned and ready to go.  Well done”.

“Very good service, nice people”.

Feedback – June 2023

June 2023

“My Sales Executive is excellent all round.  He knows his stuff.  He has taken the time to understand what I need in respect of a car, explains things at my level and pace and is always courteous and good humoured”.

“The staff were friendly and efficient.  It was easy to drop off the car.  I was updated throughout and before any work was completed, I was called to discuss what could be done”.

“Showroom well presented, attentive host and sales staff and we were made to feel welcome immediately.  Sales person was highly knowledgeable and able to answer all our questions and nothing was too much trouble.  Extremely impressed with the service received”.

“Kept informed and up to date on progress of the car.  Polite and easy to talk to.  Answered any questions and queries without hesitation.  Explained all aspects of the car in full and we did not feel rushed or if we were taking too long”.

“Quite simply diagnosed the problem, gave me a formal quote which was agreed and the job was done while I waited for the vehicle couldn’t be better”.

“Very good customer service, staff so helpful, always on time, first class”.

“Easy to book the service, with a selection of dates.  Service staff helpful, both on delivery and collection.  Found the video by the technician comprehensive and helpful”.

“All round amazing experience, would recommend highly”.

“Great service! They even got the truck collected for us the same day as we were going to be away”.

“Excellent service as my car was picked up from my house and dropped off again at the end of the day.  So much more convenient.  Thank you”.

“Very efficient in arranging date and time of service.  Organising collection and return of vehicle.  Explaining with use of video the service inspection of vehicle.  Washing the vehicle is appreciated.”

“Professional and courteous at all times.  Kept me informed”.

“Booked service and work was carried out on schedule and on time with good video to back up the work”.

“My motor home was in for an MOT.  Everything was handled with efficiently and personably”.

“I found the communication was good.  I liked the little videos and the one explaining how things worked when I picked the car up.  It covered everything.”

“Completely satisfied with the service received”.

“Very polite, professional and helpful.  Made me feel welcome and showed me to the coffee machine in the waiting area.  Work carried out was done to an excellent standard.”

“So easy and I loved the video that was sent to me of my car while it was being checked out”.

Feedback – May 2023

May 2023

“Our Sales Executive was just the right balance of helpful and informative whilst not being annoying or pushy”.

“Thorough service and friendly”.

“Staff were very helpful and knowledgeable”.

“My personal situation was different to most and he was accepting and understanding throughout the experience.  An asset to Haynes and Ford”.

“The sales person I spoke with was brilliant.  The second time I have bought a car from him at the dealership and its his service that will lead me to return for any future purchases”.

“Good communication, everything completed on time for collection”.

“The gentleman that dealt with our purchase was professional and provided a great service.  It’s the reason we opted to go with them rather than the Ford dealership closer to home.  I have recommended this dealership to my father too who is also in the process of buying a new car from them”.

“The salesman kept me well informed on the progress of my vehicle”.

“Dealer was very professional.  Never felt rushed and always happy to explain if there was anything I didn’t understand”.

“Service absolutely first class as always.  Easy to book in at a time of my choice.  On the day greeted by a friendly service advisor and received a very detailed and informative video summary of the first inspection.  Service completed on time as promised and with no issues.”

“As a returning customer at a busy time for Haynes I can say the quality of customer service received was still of high quality.  I always feel welcome and well taken care of”.

“Always been completely satisfied over the years, thanks”.

“Helpful and polite and thorough”.

“All staff were very professional, courteous and helpful.  Totally satisfied with the feedback from service and MOT by video link and paper copy”.

“Great service easy to book and was kept updated on progress”.

“Car was collected and serviced in time frame given and issues commented via phone and video.  All good!”

“Warm welcome, efficient in dealing with car and needs.  Came back clean.  A fair price”.

“I have used Haynes for many years, both for the purchase of both new and used cars, and services and repairs.  The staff are always friendly and helpful and are experienced.  I will continue to use Haynes”.

“Friendly service, very helpful”.

“Polite, friendly and informative”.

“The dealer has always been very helpful and accommodating”.

“Friendly greeting with no wait.  Everything explained.  When car collected I was given a very comprehensive report on everything explained in detail and cost as agreed”.

Feedback – April 2023

April 2023

“Our Salesman was absolutely outstanding”.

“There is nothing I could add.  I was treated as a valuable customer”.

“Very good prompt service at the service desk.  Given approximate time for collection of the vehicle and later informed during that time window that vehicle was ready for collection.  Very pleased with the quality of service received from staff”.

“Haynes provided the usual professional service that keeps me coming back”.

“This is the first time I have used Ford and I couldn’t’ fault them.  A very satisfied customer!”

“I was instructed very well about my new Ford Fiesta.  I hadn’t driven a digital car before and was a bit apprehensive but it was explained very well to me and I am very happy with it.

“Very helpful and very fast would definitely recommend”.

“I don’t think Ford could improve anymore as I had an extremely good experience”.

“Nice and quick service”.

“The Sales Executive was very helpful and answered all my questions regarding the vehicle I purchased.  Good service.  Hope he will be there to help when I buy my next car”.

Feedback – March 2023

March 2023

“Easy process and no improvement needed”.

“Smooth, stress-free process and friendly service throughout”.

“Great team, very helpful and friendly.  The Sales Executive is a very helpful part of the team, she has helped me with any queries or questions I’ve had, she is a credit to Ford Maidstone branch”.

“New Car Sales staff were very helpful, as usual, with relaying options open to me regarding trading in old leased car and taking out a new car lease.  All documents explained well to me.  The whole process took three weeks to finalise the handover of my new car, so an excellent service was given to me.”

“Perfect all the way”.

“I ordered my car in November and was appraised of the situation throughout the time until its delivery in March.  Sales were friendly and efficient in dealing with all requests”.

“Great Service, nothing to improve on”.

“No improvements necessary as far as I am concerned”.

“I was sent a video of my Car’s service and was given constructive feedback on my car’s service and soon after a young lady at the desk said my car was ready to go”.

“Everything was good”.

“The whole experience of having my vehicle serviced and MOT by Haynes of Maidstone is made stress free by them having the facility of collecting my vehicle from home and taking it away to have its annual service and MOT.  The lady that collects my vehicle always telephones me to say that she is on her way to collect the vehicle.  She is always polite and friendly.  I receive a telephone call to advise me on any work that needs to be done on top of the service and I get another call when my vehicle is being returned.  Cannot fault the customer service”.

“The Sales Executive really went above and beyond with making sure we got the vehicle on time and gave great customer service”.

“The Sales Executive was really professional and helpful – there was no ‘hard sell’ which we have experienced at times from other dealers and which would have most likely put us off.  We enjoyed the experience and we are now enjoying the car – thank you Haynes”.

“I don’t think there was anything that could be improved”.

“Very supportive and helpful during the selection of and subsequent purchase of a new car”.

“Was a super nice experience overall, everything was explained to me in great details and helped me get a car that I had been wanting for ages”.

“We received a very friendly reception at the Service desk.  All requirements were attended to.  Comfortable warm waiting area, was very welcome”.

Feedback – February 2023

February 2023

“Service was completed promptly.  Very satisfied”.

“Sales Executive was very helpful and the purchase went very smoothly.  Would highly recommend”.

“Always excellent service”.

“The staff were very responsive & polite”.

“Professional and efficient service”.

“All staff very helpful and polite”.

“I found the whole transition at Haynes very smooth.  Getting my car booked in was simple and I was asked if I needed it back by a certain time which I hadn’t experienced before and had actually had a negative experience at a different Ford dealer in previous years, so this was a breath of fresh air.  I was kept informed and service was friendly at all times”.

“I always get excellent service at Haynes Maidstone.  No improvement necessary as far as I am concerned”.

“Very efficient service, thank you”.

“Showroom always immaculate, great staff, work done to a high standard.  First class service”.

“First service performed.  Also offered a free wash. Call received once all was completed”.

“The team were very professional and friendly.  Car was serviced to a high standard”.

“Excellent service and an excellent car.  I never looked back since day one (more than 15 years) and never thought of going anywhere”.

“Everything fine, on time and all went smoothly”.

“Always greeted as a valued customer even thought quite new to Ford”.

Feedback – January 2023

January 2023

Our Sales Executive was fantastic, kept me up to date with the progress and made the whole experience easy”.

“I thought the whole experience went completely smoothly – in spite of the global supply problems affecting the car industry.  The salesperson was particularly good in keeping me informed at every stage of the process.  Her customer service skills are exemplary and I have nothing but praise for how she guided the entire transition from one Focus to another.

“Very helpful salesman”.

“The staff are efficient and courteous and do their best to resolve problems and supply a courtesy car where possible”

“Was just Ford’s normal high level of service that I have received over the past decade or two.  Welcomed by friendly polite staff.  Informed of likely completion time and that they would contact me once done, many thanks”

“Our Sales Executive was very helpful and updated every step of the way, great customer service.”

“Dealt with the problem quickly with good contact”.

“We were looked after by the Sales Executive, he was very helpful and professional.  Answered any questions we had and we know if we have any queries he’s there to help.”

“All went smoothly, pick up and drop off successful”.

“Always happy with my service at Haynes”.