Category Archives: feedback

Feedback – May 2024

May 2024

“Absolutely excellent customer service, kept me informed at all times would highly recommend”.

“Dropped car off for MOT, requested, if possible, to have it done by 10.30, got a phone call at 9.30 to say all done.  Fantastic service, thank you”.

“I had my car MOT done, fast and efficient service and very happy thank you for making the process easy”.

“Kept up to date with information, good service all round”.

“They were very professional with excellent customer service and a free collect and delivery service.  I was kept informed with a small problem and no hassle.  This was my first service with Haynes and I will definitely use them again”.

“Haynes were very helpful.   Collected and dropped off car.  Full update video of car progress great service”.

“Great service definitely be going back for the van’s next service.  Also, my van was on a recall for a wet check which Ford replaced for me, many thanks”.

“Great experience”.

“Everything was fine.  Polite customer service and satisfactory work done on vehicle”.

“Friendly, professional and quick turn around”.

“All went smoothly from booking to collecting the car.  I was called to say car service had been done.  I like the video you do when checking the car tyres etc”.

“The staff were very helpful, professional and polite, the service was done on time also they kept me informed throughout. Also, the video of the service was very helpful, well done”.

“I believe you couldn’t improve on the service I had they were first class, please send them my thanks”.

“Always easy to arrange and book in a mobile service.  Techs are always helpful and on time”.

“I am currently happy with the range of services that Ford Haynes supply and have not been disappointed with the quality of work carried out on past visits”.

“Efficient service, good communication and clear pricing, very happy”.

“Very efficient, polite, helpful”.

“Great service as always”.

“Friendly service and in depth detail of what was wrong with my car.  Nothing to be improved on”.

“The Service Advisor was great very informative and helpful as are the others will definitely return”.

“Great service and customer service”.

“Friendly helpful staff”.

“Very pleasant experience, always get treated very nicely by the guys at Haynes and always a great service”.

“We have been a customer of Ford for 12 years now, we are always happy with the service we receive”.

“Haynes are always excellent, would recommend them”.

“Quite simply, the salesman from Ford Haynes dealership was the best.  I would go as far as to say if any organisation, let alone Ford, followed his manner, his professionalism, they would be in an even better position than they may already be.  Nothing was too much trouble.  He was kind, polite and his videos especially those about the vehicle, exemplary”.

“The staff I dealt with were polite, professional and ‘on the ball’ with my requirements”.

“Excellent service, thanks”.

“Very quick service”.

“From start to finish our experience with Haynes Maidstone was first class.  Purchasing a new vehicle is a fairly big decision and our sales executive guided through the whole process offering advice and guidance when required, whilst giving us space to make decisions in our own time.  We won’t hesitate to return to Haynes when the time comes to replace our vehicle”.

“Easy to book service with a pick up and drop back.  I got a video of the external inspection under the car showing the parts being checked so I was sure that the car was in good hands”.

“First class service.  Everything from the booking in, drop off experiences, to the quality of work and information provided”.

“Our salesman was polite, professional and explained everything in detail”.

“The staff at Haynes were very professional and attentive to our needs and questions.  They were also patient in dealing with us as we made our mind up on which make and model we actually wanted to buy”.

“Everything from start to finish – booking in to collection was great.  Everything went very well and I was completely satisfied”.

“I can’t think of anything that would improve the experience I had”.

“Very good customer service”.

“Friendly service all round”.

“Maidstone branch was very helpful and made it all easy, as I was on a tight timescale”.  

Feedback – April 2024

April 2024

“Everything was done quickly and efficiently, couldn’t fault the service”.

“Fantastic customer service throughout in person & over the phone throughout the day.  Ease of dropping my car off around 7.15 in the morning which is most convenient to me.  Kept informed throughout the day via video email and a personal phone call on the progress.  Prompt text message to say when my vehicle was ready for collection.  Customer service fantastic on picking up my vehicle, explaining the whole process of the day’s events & total of paying for my service. 1st class service as always by Haynes of Maidstone.  Thank you all.”

“Our sales person was amazing at Ford.  Incredibly friendly, supportive, knowledgeable and flexible.  We couldn’t have asked for any more from him and would certainly recommend him and Ford to others.  He is a credit to Haynes and to Ford directly”.

“Guys on the front desk are always brilliant.  They always look after me, couldn’t ask for better”.

“Polite efficient, previously used another Ford Dealer in another Kent town who was no where near as good as Haynes.  All issues sorted and all with a smile, thank you”.

“My car was collected and delivered by a very nice lady who was kind”.

“The team worked very hard to look after me and ensure that the acquisition of my vehicle was as smooth as possible for me”.

“Very pleased with the service”.

“I have used Haynes for much of my driving life.  Reliable business”.  

“Everything went well, staff were friendly and polite”

“Overall nice experience, the showroom is nice and clean.  Staff are polite and professional”.

“I would definitely recommend our Sales Executive to friends and family and hope to see him when I next get a new car, many thanks”.

“The team on the desk very professional and efficient”.

“Our Sales Executive has dealt with us for a number of years now, no pressure and always willing to help”.

“Everything was perfect.  Thank you”.

“Thank you for a great service”.

“I had an excellent experience at Ford Canterbury.  The salesman was incredibly helpful and polite and made the whole experience very easy I am delighted with my new car”.

“The salesman took time to explain how a mild hybrid car works and also went over the financial options very carefully so that I understood the choices”.

“Great customer service”.

“I had the best customer service which is what I would expect from Haynes”

“I had a good service and the collect and delivery driver was very professional”.

“Customer service was great always welcoming.  Car was ready for the same day.  Had a full service and brakes and discs done.  I will always take my car back to Haynes”.

“Myself and my wife found that our Sales Executive explained everything well.  She is knowledgeable, passionate and professional in her work.  I don’t think that there is anything that could be improved with the level of service that we received from Haynes.  Myself and my wife are very impressed”.

“They knew what I wanted and got me the best price possible.  Listened to what I was saying and looked after me”.

“I don’t think our experience could have been any better than it was”.

“Convenient booking, diagnosed and fixed on the same day.  Great service”.

“Smooth and efficient service on my little old Ford car – so nice to be able to trust the mechanic working on the car.  Car running well.  I was late to pick up but they made it all work for me anyway.  Excellent service”.

“I liked the sales experience as it was very professional, very friendly and could answer all of our questions”.

“Our sales person who I can only describe as very attentive and was extremely knowledgeable about the vehicle we chose.  She made the purchase very sleek and slimline.  We left the showroom confident that she had sorted the car we wanted.  I can only honestly say nothing was too much trouble for her.  Thank you”.

“Haynes, in my opinion, did everything right”.

“Our Sales Executive was extremely helpful and experienced.  He answered my questions fully and in detail.  His calm and trusted manner made the whole purchasing experience positive.  I am delighted with my purchase”.

Feedback – February 2024

February 2024

“Good customer service all round”.

“The collection from home was very welcomed and the servicing of my car was efficient and good value.  The staff were all very friendly and helpful”.

“I was very impressed with my service & MOT.  Very helpful staff & efficient & good communication.  Thank you”.

“Everything went well”.

“They did a fantastic job.  They were very helpful every time I have had to go into the showroom.  They are always accommodating to customer needs.  Thank you”.

“Easy to make a booking, sent reminders about booking date, friendly, helpful staff on arrival.  Easy to check car in, sent video of service and if anything requires attention.  Simple pick up, all issues explained, again very friendly staff”.

“Great service, easy to book in, very quick and had car back by mid morning”.

“Our Sales Executive made the process nice and easy for me.  He advised me of the features and options available and went through the different aspects of the car which made it simple to go ahead and use without worry.  He also said I can contact him for any aftersales care and advice.  A pleasant experience”.

“Great idea with video of MOT. Staff always helpful been coming to Haynes for many years always well satisfied and will continue to use their services”.

“We were looked after by our Sales Executive who did everything for us.  Made the entire experience stress free & enjoyable”.

“I can’t find fault in our experience; it couldn’t have been better”.

“The staff at the desk were very welcoming when I came to drop the car off.  They knew exactly who I was and were ready for the vehicle.  Later that day I received a call from them to tell me my car was ready to collect.  I asked if there were any problems as it was in for an MOT as well as a service, they said no and all was well.  On collection once again the staff were excellent.  The car had been brought to the front, cleaned and ready to drive away.  The service was great value.  I then received a video of the checks made to the vehicle.  Excellent service”.

“I thought the sales consultant was really friendly and helpful and made me feel at ease to choose what was right for me without pressure.  She spoke on my level and gave me confidence to purchase my first car on finance”.

“It was very easy to book a service.  The pricing is very easy and clear to understand.  The customer service at Haynes Maidstone was excellent and I was kept informed about progress throughout.  The work was completed quickly and the car was ready to collect at lunchtime having been washed and vacuumed.  Can’t fault Haynes at Maidstone”.

“Exceptional service and no hard pushing sales”.

“Our sales person made the whole process from start to finish so easy stress free and kept us in the loop for delivery and then the car came early and he did a video of the car and sent it to us on the morning of us collecting it.  What can I say superb friendly atmosphere, thanks”.

“I purchased my car from Ford in 2020 and have had it serviced there ever since.  Every member of staff I have either spoken with on the telephone or had contact with in person has been amazing.  Always a first class service and first class customer service.  I highly recommend Haynes Maidstone”.

“I was very impressed by the visual health check sent to me by video and the overall feedback”.

“Very satisfied with the customer service on my recent visit for a major car service and MOT”.

“The whole process from start to finish was simple and efficient.  Communication was a combination of face to face, email and telephone calls.  They were able to source me the car exactly to my specifications, thank you”.

“Bought my car from this dealer and always had good ongoing service/MOT etc”.

“Its always been excellent service”.

“Video of service work gave me confidence”.

“Very efficient and all sorted on time”.

“Everything was dealt with very professionally and staff were very pleasant”.

“Fantastic customer service and dealt with efficiently and effectively.   Everyone had a smile on their face with great positive attitude.  Nothing more could be expected”.

“Our Sales Executive was very polite and so helpful”.

“Always polite, the car is always returned in a clean condition”.

“Attention to detail is excellent”.

“All the staff were very courteous, polite and efficient.  This meant that the whole process of getting my car serviced was pleasurable with no hidden surprises”.

“Very efficient kept me informed”.

“I have always had great service and advice”.

“Very pleased with the service and feedback”.

“No negatives at all I’m pleased to say.  Extremely polite and helpful staff.  The service, additional work and valet were all completed perfectly and on time.  Good work!”

“I’ve recently purchased a new Puma.  Our Sales Executive was extremely friendly and helpful and looked after me really well.  Always keeping me up to date and making contact when it was needed.  During the visits to the showroom, I was always well looked after being offered tea and coffee etc. and on collection of the new car everything went well and well organised.  I would highly recommend him to any friends or family who were considering buying a Ford car. He is a pleasure to talk to and as mentioned always helpful and friendly”.

“Easy booking system.  Collection and return of car a great option and pick up was on time.  I was able to see my car placement through the Ford pass app and the short video of the health check was a good addition”.

“Friendly, professional, helpful, not pressured into anything.  Went through everything thoroughly”.

“Our purchase of our new Ford Kuga was very pleasant and satisfactory and everything done to make our experience memorable”.

“Delivery and collection were smooth and efficient.  The report was thorough and clear.  Additional explanation and question on work required was given clearly and knowledgably”.

“Very good service”.

Feedback – December 2023

December 2023

“Everything went smoothly, we were kept well informed and sent a video from the technician to say the car was in good shape.  Service team were very polite and knowledgeable”.

“Haynes are easy to deal with, from booking service to the continued access to the AA.  Great all round service”.

“Good customer service, mechanical work is done well.  Good communication”.

“I really appreciate the help and support from our Sales Executive at Haynes.  This is the second car I have bought from him and any future purchases will be through him too”.

“Very professional and polite staff”.

“Its spot on.  Service team friendly and helpful”.

Feedback – September 2023

September 2023

“The moment we stepped into the showroom we were greeted with knowledgeable and professional people.  We were not pounced on instantly (for a sale) but when we were ready for help a sales person was there.  From when I placed my order for the car, I was kept up dated by emails and telephone calls on my car’s progress.  When it finally arrived, I was talked through how everything worked on the car, signed papers and a smooth handover was done.  I was very impressed with the service I received and would not hesitate to use Ford again”.

“The staff are very friendly and helpful”.

“The service was done quickly and I was informed as soon as my car was ready.  The car was cleaned to a high standard”.

“Customer service was first class and the two people who I did deal with were extremely helpful and knowledgeable and very polite at all times”.

“Excellent service all round”.

“Good customer service at the desk, video record of the examination, car ready when required, running like a dream again”.

“Excellent service and support start to finish.  Clear process, explanations, communication excellent.  Love the car”.

“Everything was straight forward and to plan so cannot be improved”.

“Everybody was extremely helpful and all the work was completed on time.  I have had 3 vans from Haynes and they have always looked after my vehicle and always been very friendly and helpful”.

“Ford are always making their service better and I am very happy”.

“Thorough and informative, all good”.

“Good service from all departments from beginning to end”.

“Only booked in for an MOT but as always everything was great.  Greeted by friendly and efficient service advisor and MOT was completed on schedule and ready to pick up as expected”.

“Dealing with the Haynes service team is always a pleasure”.

“Overall, I was very satisfied with the service provided by Ford at Maidstone.  They kept me fully briefed of the whole process during the service and MOT”.

“Very efficient service, clean waiting area, friendly staff”.

“Everything was done well, no problems”.

“Book in staff very helpful and pleasant and efficient”.

“Always used Ford, friendly service and helpful staff as well”.

“Perfect service, great staff always a friendly smile”.

“Polite staff and very knowledgeable in handling questions.  My Ford Ranger runs like a dream and feels healthier.  All round a great experience and has been since I purchased the vehicle from Ford”.

“I don’t think anything more can be done, the booking was easy, when I turned up on the day booking in was swift and waiting for the service to be completed, the waiting area is comfortable and was offered a cup of coffee.  I don’t need anything better”.

“Really good reception”.

“Always friendly, polite service, excellent service”.

“The staff were very helpful”.

“I was very pleased that my car was collected by a very nice lady and returned after completion of service.  I was shown a video of my tyres being checked and comments being made about them.  I was also given paperwork about the service and how much it costs which was quite reasonable”.

“Made me feel comfortable and kept me informed of every process of the sale of my new car”.

“5 star service for our Sales Executive at Maidstone.  Talked me through everything and made sure I understood it all, was at the end of the phone for any queries I had.  Would recommend Ford Maidstone”.

“Courteous and helpful reception staff.  Skilled mechanic completed service and MOT”.

“This is the best Ford dealership I have ever dealt with.  It has been a pleasure to do business with them”.

“Overall a pleasant experience”.

Feedback – July 2023

July 2023

“I found the customer service was very good.  I was greeted politely and treated with respect and I was kept up to date with the progress of the service.  Very happy overall”.

“Really first class customer service, work was done in the time given.  Staff are really helpful, professional and polite.  I would like to thank them all”.

“All the staff who I came into contact with were friendly and helpful.  The young lady dealing with the paperwork at the service desk was particularly helpful”.

“I used another dealer before and wasn’t impressed but the experience at Maidstone was very different and really good.  The staff were very friendly and professional.  I can see customer service is high on the agenda here which is great.  I will definitely recommend and use again”.

“Good explanation via video of the vehicle check”.

“Always a friendly and approachable atmosphere and team”.

“Fast friendly service”.

“Excellent informative service, with solutions to issues provided”.

“Our Sales Executive was excellent and extremely helpful.  The pre-collection video was very informative and the handover was great”.

“Great service and easy purchase”.

“Excellent service, text to say work was completed earlier than I expected”.

“Very helpful and efficient”.

“First class service all round, no complaints”.

“The service was carried out within the time limit and the car was returned to me cleaned.  The staff were very polite and helpful”.

“From my personal experience, I cannot think of anything that needed improvement”.

“Had ongoing issue with the car.  Haynes have worked hard to resolve the problem.  Staff friendly and very helpful”.

“The staff were very helpful and very polite.  Went out of their way to help me”.

“Friendly and efficient service”.

“Courteous service.  The young lady was very helpful connecting my mobile phone and the car. Was ready in good time in fact quicker than I expected.  Cleaned and ready to go.  Well done”.

“Very good service, nice people”.

Feedback – June 2023

June 2023

“My Sales Executive is excellent all round.  He knows his stuff.  He has taken the time to understand what I need in respect of a car, explains things at my level and pace and is always courteous and good humoured”.

“The staff were friendly and efficient.  It was easy to drop off the car.  I was updated throughout and before any work was completed, I was called to discuss what could be done”.

“Showroom well presented, attentive host and sales staff and we were made to feel welcome immediately.  Sales person was highly knowledgeable and able to answer all our questions and nothing was too much trouble.  Extremely impressed with the service received”.

“Kept informed and up to date on progress of the car.  Polite and easy to talk to.  Answered any questions and queries without hesitation.  Explained all aspects of the car in full and we did not feel rushed or if we were taking too long”.

“Quite simply diagnosed the problem, gave me a formal quote which was agreed and the job was done while I waited for the vehicle couldn’t be better”.

“Very good customer service, staff so helpful, always on time, first class”.

“Easy to book the service, with a selection of dates.  Service staff helpful, both on delivery and collection.  Found the video by the technician comprehensive and helpful”.

“All round amazing experience, would recommend highly”.

“Great service! They even got the truck collected for us the same day as we were going to be away”.

“Excellent service as my car was picked up from my house and dropped off again at the end of the day.  So much more convenient.  Thank you”.

“Very efficient in arranging date and time of service.  Organising collection and return of vehicle.  Explaining with use of video the service inspection of vehicle.  Washing the vehicle is appreciated.”

“Professional and courteous at all times.  Kept me informed”.

“Booked service and work was carried out on schedule and on time with good video to back up the work”.

“My motor home was in for an MOT.  Everything was handled with efficiently and personably”.

“I found the communication was good.  I liked the little videos and the one explaining how things worked when I picked the car up.  It covered everything.”

“Completely satisfied with the service received”.

“Very polite, professional and helpful.  Made me feel welcome and showed me to the coffee machine in the waiting area.  Work carried out was done to an excellent standard.”

“So easy and I loved the video that was sent to me of my car while it was being checked out”.

Feedback – May 2023

May 2023

“Our Sales Executive was just the right balance of helpful and informative whilst not being annoying or pushy”.

“Thorough service and friendly”.

“Staff were very helpful and knowledgeable”.

“My personal situation was different to most and he was accepting and understanding throughout the experience.  An asset to Haynes and Ford”.

“The sales person I spoke with was brilliant.  The second time I have bought a car from him at the dealership and its his service that will lead me to return for any future purchases”.

“Good communication, everything completed on time for collection”.

“The gentleman that dealt with our purchase was professional and provided a great service.  It’s the reason we opted to go with them rather than the Ford dealership closer to home.  I have recommended this dealership to my father too who is also in the process of buying a new car from them”.

“The salesman kept me well informed on the progress of my vehicle”.

“Dealer was very professional.  Never felt rushed and always happy to explain if there was anything I didn’t understand”.

“Service absolutely first class as always.  Easy to book in at a time of my choice.  On the day greeted by a friendly service advisor and received a very detailed and informative video summary of the first inspection.  Service completed on time as promised and with no issues.”

“As a returning customer at a busy time for Haynes I can say the quality of customer service received was still of high quality.  I always feel welcome and well taken care of”.

“Always been completely satisfied over the years, thanks”.

“Helpful and polite and thorough”.

“All staff were very professional, courteous and helpful.  Totally satisfied with the feedback from service and MOT by video link and paper copy”.

“Great service easy to book and was kept updated on progress”.

“Car was collected and serviced in time frame given and issues commented via phone and video.  All good!”

“Warm welcome, efficient in dealing with car and needs.  Came back clean.  A fair price”.

“I have used Haynes for many years, both for the purchase of both new and used cars, and services and repairs.  The staff are always friendly and helpful and are experienced.  I will continue to use Haynes”.

“Friendly service, very helpful”.

“Polite, friendly and informative”.

“The dealer has always been very helpful and accommodating”.

“Friendly greeting with no wait.  Everything explained.  When car collected I was given a very comprehensive report on everything explained in detail and cost as agreed”.

Feedback – April 2023

April 2023

“Our Salesman was absolutely outstanding”.

“There is nothing I could add.  I was treated as a valuable customer”.

“Very good prompt service at the service desk.  Given approximate time for collection of the vehicle and later informed during that time window that vehicle was ready for collection.  Very pleased with the quality of service received from staff”.

“Haynes provided the usual professional service that keeps me coming back”.

“This is the first time I have used Ford and I couldn’t’ fault them.  A very satisfied customer!”

“I was instructed very well about my new Ford Fiesta.  I hadn’t driven a digital car before and was a bit apprehensive but it was explained very well to me and I am very happy with it.

“Very helpful and very fast would definitely recommend”.

“I don’t think Ford could improve anymore as I had an extremely good experience”.

“Nice and quick service”.

“The Sales Executive was very helpful and answered all my questions regarding the vehicle I purchased.  Good service.  Hope he will be there to help when I buy my next car”.

Feedback – March 2023

March 2023

“Easy process and no improvement needed”.

“Smooth, stress-free process and friendly service throughout”.

“Great team, very helpful and friendly.  The Sales Executive is a very helpful part of the team, she has helped me with any queries or questions I’ve had, she is a credit to Ford Maidstone branch”.

“New Car Sales staff were very helpful, as usual, with relaying options open to me regarding trading in old leased car and taking out a new car lease.  All documents explained well to me.  The whole process took three weeks to finalise the handover of my new car, so an excellent service was given to me.”

“Perfect all the way”.

“I ordered my car in November and was appraised of the situation throughout the time until its delivery in March.  Sales were friendly and efficient in dealing with all requests”.

“Great Service, nothing to improve on”.

“No improvements necessary as far as I am concerned”.

“I was sent a video of my Car’s service and was given constructive feedback on my car’s service and soon after a young lady at the desk said my car was ready to go”.

“Everything was good”.

“The whole experience of having my vehicle serviced and MOT by Haynes of Maidstone is made stress free by them having the facility of collecting my vehicle from home and taking it away to have its annual service and MOT.  The lady that collects my vehicle always telephones me to say that she is on her way to collect the vehicle.  She is always polite and friendly.  I receive a telephone call to advise me on any work that needs to be done on top of the service and I get another call when my vehicle is being returned.  Cannot fault the customer service”.

“The Sales Executive really went above and beyond with making sure we got the vehicle on time and gave great customer service”.

“The Sales Executive was really professional and helpful – there was no ‘hard sell’ which we have experienced at times from other dealers and which would have most likely put us off.  We enjoyed the experience and we are now enjoying the car – thank you Haynes”.

“I don’t think there was anything that could be improved”.

“Very supportive and helpful during the selection of and subsequent purchase of a new car”.

“Was a super nice experience overall, everything was explained to me in great details and helped me get a car that I had been wanting for ages”.

“We received a very friendly reception at the Service desk.  All requirements were attended to.  Comfortable warm waiting area, was very welcome”.