“Excellent service with all issues fixed and great collection service”.
“An excellent efficient service as usual”.
“The Sales Executive was excellent, unfortunately due to Covid-19 pandemic, I bought the car over the phone, but the purchase went very well”.
“As always a great service at Haynes from the whole team. Easy and efficient, friendly service. Nothing to improve on”.
“Well set out under current circumstances”.
“Warm welcome, kept me up to date when investigating my query”.
“Staff at the service desk were very helpful and courteous. The process was very streamlined and efficient”.
“Nothing needed to be improved with my sales experience as I already knew which vehicle I was interested in, even down to the colour, as I already had a similar model and had done my homework before going to Haynes. This also made the whole sales experience straightforward and easy. The two sales assistants who assisted me in the leasing of my car were both helpful, friendly and professional, which made my sales experience with Haynes very good”.
“Haynes is an excellent reliable company I have used for many years. They have a good reputation and you know they will carry out a good job from start to finish”.
“Simple interaction with perfect resolution”.
“Collection service was brilliant, the lady that collected was really friendly yet professional. The car was serviced and email sent with updates. The car was dropped back to me promptly. I would recommend this service and use it again, thank you.”
“Good Covid safety measures. Impressive showroom and staff”.
“Good service from start to finish, no complaints”.
“Very well organised, extremely safe and efficient under these pandemic conditions”.
“From start to finish everything was very professional”.
“The service and MOT were carried out very well. We were kept informed of any work that needed doing by phone. We weren’t in any hurry for the car but it was done by lunchtime ready for collection. The standards of cleanliness and car for both customer and staff safety were both excellent”.
“Everything was done to their normal high standard”.
“No fuss booking the car in, all work completed on time”.
“Quick and efficient”.
“Booking the service via telephone was quick and efficient. Prior to arrival informed of Covid requirements from me and from Haynes. Booking in at reception speedy and efficient. Advised by phone when ready for collection and details given on collection regarding the service clearly explained”.
“Always good service from Haynes from taking my vehicle in up to collection, very friendly staff”.
“Nothing to complain about. Friendly service”.
“Very pleased with the quick and efficient service I get from Ford, as always”.
“Friendly reception staff. Kept informed all the way through”.
“Generally very happy with the friendly and pleasant service staff”
“The whole experience from dropping car off to picking it up was so so great. The guys at the service desk were so friendly, helpful and professional. They let me know by phone of an advisory I had and managed to fit it in during the service which saved me having to bring it back all the way from Ashford. They let me know all the costings in advance which was exactly as I paid. Was made to feel a valued customer, thank you”.
“Fantastic team work. Great overall service. No improvements could be made”.
“All done in a very professional manner under the current circumstances”.
“The way the service was conducted using a video cam was great along with the commentary”.
“First class service, the staff were very friendly, no problems at all”.
“Excellent service, collected my car from home, returned it and sent me a video overview of the service. Fantastic and hassle free”.
“Service staff were extremely polite and helpful without being patronising”.
“Service quickly arranged by helpful staff”.