January 2023

Our Sales Executive was fantastic, kept me up to date with the progress and made the whole experience easy”.

“I thought the whole experience went completely smoothly – in spite of the global supply problems affecting the car industry.  The salesperson was particularly good in keeping me informed at every stage of the process.  Her customer service skills are exemplary and I have nothing but praise for how she guided the entire transition from one Focus to another.

“Very helpful salesman”.

“The staff are efficient and courteous and do their best to resolve problems and supply a courtesy car where possible”

“Was just Ford’s normal high level of service that I have received over the past decade or two.  Welcomed by friendly polite staff.  Informed of likely completion time and that they would contact me once done, many thanks”

“Our Sales Executive was very helpful and updated every step of the way, great customer service.”

“Dealt with the problem quickly with good contact”.

“We were looked after by the Sales Executive, he was very helpful and professional.  Answered any questions we had and we know if we have any queries he’s there to help.”

“All went smoothly, pick up and drop off successful”.

“Always happy with my service at Haynes”.

December 2022

“It was excellent”.

“Booking was simple, service carried out without any concerns”.

“The Sales Executive was again, for the third sale in a row, excellent in all aspects of the sales process”.

“The Sales Executive was amazing and made a stressful situation more bearable”.

“I only dealt with the reception staff, they were friendly and efficient”.

“You did what you said you would.  You picked it up serviced it, back to me.  I don’t ask for anything more”.

..

November 2022

“The Sales Executive was as helpful as anyone can be.  He is a credit to Ford and their training”.

“The whole transaction was handled very well and we were impressed by the salesman”.

“Very efficient service provided from start to finish”.

“I was given all the correct information that I needed”.

“The whole process of booking my car in for a service and an MOT could not have been made any easier.  Customer service first class too.  Excellent communication, receiving a reminder of the booking”.

“Always a good and thorough service”.

“Excellent service, no problems”.

“Good service, very helpful and friendly salesman”.

“Our Sales Executive did his utmost to help to find us a new car. He advised on things we needed to do back in June/July time to tide us over while waiting to see if any cars became available.  When we next contacted him, he had something in mind for us which was ideal and he made the process of ending our current lease and stating a new one very straightforward and supported us through the sale and has been in touch to check that we are happy with our new car”.

“Great experience.  I was clear with what I wanted and wasn’t pushed into anything more than that.  I was presented options and was given what felt like impartial advice”.

“The Sales Executive kept me up to date with the process so I was never in the dark what was happening with the car”.

“No improvement needed.  Always very helpful and friendly”.

“No problems always seem really good”.

October 2022

“The sales person was very attentive and demonstrated every aspect of the car and when I placed my order, he kept us informed at every point of the build and delivery.  He helped us with the Ford pass app and made follow up calls to ensure that we were happy with our vehicle.  Overall, we are very pleased”.

“Very pleasant experience”

“We had a friendly, professional service”.

“Excellent personal service through the whole process.  Our questions were answered clearly at all times.  Good communications and no pressure at any time”.

“Nothing could be improved.  The sales person was extremely helpful”.

“This was warranty work and the fault has been corrected perfectly”.

“Great customer service”.

“The Sales Executive was very helpful and informative and made what could have been a nightmare experience very straightforward and stress free.  I was advised of the delays when ordering and was kept updated on the progress of my new car on a regular basis.  The handover was not rushed and she took the time to fully inform and show me where everything was.  I was very happy with the service I received during the whole process and the follow up call was a nice final touch”.

“Great experience”.

“From start to finish very easy and friendly to deal with”.

“Our Sales Executive was very helpful and kept us informed of what was going on with our car, very happy”.

September 2022

“All so excellent”.

“This is the third time we bought a car from Haynes and the second time new.  Our Sales Executive had kept us in touch with developments as we neared the three year mark of our previous car. She has been helpful and professional throughout the process (as she was during our first new car purchase).  The after sales help has also been very good.  I should also mention our Sales Executive’s colleague, who was very helpful when we came into the showroom whilst she was away”.

“Excellent service as normal”.

“Very polite and was finished in good time”.

“All went very smoothly and was ready for collection at the arranged time”.

“Very quick, efficient, and smooth service.  Easy to book and great value compared to other car manufacturers”.

“Great salesman”.

“From start to finish perfectly happy with the way it was conducted”.

“Everything on time and car presentation”.

“The whole experience went well.  The sales lady was very helpful and understood my needs”.

“No need for improvement.  The Sales Executives were brilliant”.

“Excellent service from Haynes of Maidstone.  Have been using them for years”.

“The car was re-delivered promptly, a little ahead of the predicted time”.

“From initial contact with the service advisors to collection of the car, the level of service provided was second to none”.

“Brilliant service from Haynes as usual, never any issues here, great service”.

“Everything was ok, very pleasant staff and no trouble for them”.

“Knowledgeable, courteous staff who know how to look after their customers”.  

August 2022

“All very good.  No improvement possible”.

“The sales person was great through our purchase.  He was knowledgeable and was prompt at answering any questions we had.  He made the purchase and collection easy even when we collected in his absence”.

“All work completed very efficiently”.

“Everything went smoothly and efficiently, very good”.

“The whole experience was positive”.

“Service personnel very welcoming and efficient, car information readily to hand.  Information given was very clear”.

“They are always helpful and staff are really friendly and professional”.

“I went in the showroom unsure what I wanted then we were well looked after by the new car consultant and came out with the car I wanted”.

“Friendly and professional”.

“The whole process was managed well by the sales person at Haynes.  Although a long delay waiting for the car it was worth the wait, I’m very pleased”.

“The customer service by the Service Advisor and the rest of the team was exceptional”.

“I believe nothing can be improved.  The Sales Executive was great with the interview and salesmanship, he is very good and friendly with his job”.

“Superb service from the Sales Executive, from a casual visit to sale and showing us over the car she could not have done more”.

July 2022

“Very happy from start to finish, great communication”.

“Dropped off as planned and job completed fairly quickly”.

“The Sales Executive was extremely helpful and personable in understanding our requirements”.

“Don’t change anything.  Staff and service is always excellent”.

“I like it because the video shows everything that is happening on the service”.

“Ford Assist worked like a dream.  We have broken down on a dangerous section of the M25.  The AA removed us within an hour of our call for assistance.  We phoned Haynes Maidstone the following morning, they booked our car in immediately and were able to complete the repair within 24 hours.  We were treated with great courtesy and consideration both by Ford Assist and by Haynes.  The quality of service we received was outstanding”.

“Clear communication all the way through the process.  Every detail of the purchase was made clear.  The team were always helpful whether it was face to face or on the phone.  Overall, a great experience and very happy with my new car”.

“Easy to book my MOT and service.  Dropped my car off and you rang me later in the day to tell me it was ready to collect.  Person I spoke to at Haynes was friendly and helpful”.

“Not much to say.  I dropped it off and picked it up when called.  All was explained on collection”.

“All good”.

“Work undertaken in good time; explanation of work given”.

“As usual good professional service.  Very quick, exactly what was promised”.

“Your staff were very professional and helpful”.

“Sales staff were extremely attentive with an excellent handover”.

“Constantly in contact with me regarding the update of the car, great aftercare regarding the car.  Our Sales Executive was great”.

June 2022

“The whole experience was very good from the initial booking, checking in, health check notifications, valet to collection”.

“Friendly, helpful, courteous.  Overall good customer service”.

“Easy to book.  Very helpful and professional staff.  Good waiting area with free drinks.  Overall excellent”.

“Staff are very friendly and helpful”.

“I do not need to visit Haynes of Maidstone very often but on the occasions that I do visit, the response and support that I receive is excellent”.

“From the initial call booking the service and MOT, to checking in on the morning and collecting the car, everyone was friendly and helpful”.

“Nothing needs improving, excellent service”.

“Reception staff helpful and friendly”.

“Easy to book, staff friendly and knowledgeable”.

“Prompt booking, work done on time and call received when completed to arrange car collection”.

“Booked the service easily and service completed and was able to collect car at the time that I requested”.

“Very efficient service and well looked after!  Kept informed about the car and great courtesy car too”!

“Easy to book in and service carried out as agreed”.

“All done on time”.

“Very courteous when taking the car in for MOT and servicing.  Excellent service”.

“Good customer service.  Answered all questions and queries.  Kept us updated with the delivery of the car”.

“Sales person was excellent, so friendly and helpful”.

“Everything was spot on as always, from the initial booking to collecting my car after the work was complete”.

“The issue I was experiencing with my vehicle was quickly identified.  I was advised replacement parts would be ordered and when available I would be contacted”.

“Professional service, takes care of my car and feel confident that my car is being serviced correctly”.

May 2022

“All was excellent.  The salesman was extremely good”.

“Your Sales Executive made it a pleasant and easy experience”.

“Easy to book and helpful members of staff”.

“Excellent service as always”.

“Very happy with the service provided, good communication as usual”.

“Everything went to plan and the minor niggles were sorted”.

“The Ford recall was completed exactly on time – splendid!”

“Helpful and nothing seemed too much trouble for our Sales Executive”.  We even did a video of all the points of interest on my car and sent it to me.  I would highly recommend him to any one for a mobility car”.

“Excellent service by all concerned”.

“Ease of booking.  Ease of getting car into garage and collecting it.  Pleasant staff”.

“It was as good as usual”.

“Everything was satisfactory.  Professional customer service”.

“Haynes are on the ball, and I highly recommend them”.

“Our Sales Executive was extremely helpful throughout and explained the process step by step.  We will be buying a second new car very soon”.  

“Everything completed and within the specified time”.

“Service while you wait is really helpful as I have to travel some distance to Haynes”.

“Haynes contacted me to advise me I was entitled to a complimentary check.  Booking was easy and convenient.  The check was comprehensive and speedy and I was advised of software updates that had been installed.  I couldn’t expect more”.

“Service was conducted on time and the new video they produce showing the health check was very informative”.

“All good, the sales advisor was very helpful and kept us informed at regular intervals”.

“Nothing to improve on.  Sales person was perfect.  Excellent communication and honest approach.  Very happy with our purchase”.

“Very efficient personnel.  Helpful and polite”.

“From booking to collection all went well”.

“Efficient, friendly and helpful”.

“Always easy to book, good information from phone calls around work needed”.

“Friendly and helpful staff on Service Reception who explain work completed”.

April 2022

“Very excellent service and the car was ready on time and had been cleaned.  Very happy”.

“Easy to book and very friendly”.

“Excellent service and highly efficient”.

“Smooth, easy and professional”.

“Great Service as always”.

“We had a fault come up with the parking brake and my wife drove straight to Haynes.  It wasn’t booked in but they said they would try and get it seen to that day, which they did.  It needed a part which was delivered and fitted the following day.  Really good service”.

“Everything was done promptly”.

“Absolutely brilliant.  The team were very helpful with everything plus kept me informed”.

“The staff were very polite and professional and as always supply all the information that I need.  Nothing to improve”.

“Pleasant reception and timing was as stated so I could plan the wait”.

“I was able to drop my car off the day before the booked service/MOT as this was more convenient to me, then collect at the end of the following day.  The staff were very professional and helpful”.

“The very efficient, personable and businesslike manner of your sales rep”.

“Good communication and updates throughout build and delivery.  Great handover and loved the video.  Very smooth from start to finish.  Happy with everything”.

“Great communication throughout the sale and receiving the vehicle”.

“Very very helpful, excellent knowledge, dealership couldn’t do more to help”.

“Very happy with the service provided by our Sales Executive under the somewhat difficult Covid conditions”.

“Fantastic service.  Although there were a few delays our Sales Executive kept us updated all the way and nothing was too much trouble.  Great team, and a friendly bunch of people.  Would highly recommend”.

“We have dealt with the Sales Executive over many years, as always provided excellent service.  Efficient, friendly, knowledgeable”.