Category Archives: feedback

Feedback – July 2019

July 2019

“Everything was carried out as arranged, time, date and even a courtesy car was available”.

“Great service”.

“Was pleased I was able to move my booked service to a sooner date”.

“As always all went well as for want could be improved, not a thing.  Well done”.

“From original booking to drop off and collecting, the whole process was easy and staff very courteous”.

“All was very smooth in purchasing car.  I live in Ashford which is 15 miles away from Haynes.  I have a dealer close to home address but the service you get from Haynes is excellent”.

“The Sales Executive has been very helpful and efficient”.

“The vehicle was serviced on time and I was very impressed by the valet service”.

“My car was booked in quickly at a convenient time.  The service staff understood exactly what the car was in for.  I was sent a video of the technician working on my car.  I received a text telling me my car was ready for collection”.

“The Sales Rep at Haynes Maidstone is professional and helpful he couldn’t have done any more.  This is the second car I have purchased from him, top man”.

“It was well managed.  Our Sales Executive and the rest of the team were helpful and ensured that everything was completed satisfactorily”.

“The collection and delivery of my car by your staff they were very helpful”.

“Can’t fault it”.

“The Sales Executive was very good and helpful throughout the sale”.

“I arrived late but was greeted and made to feel that nothing was a problem.  I was contacted during the day to be updated on progress when I collected my car it was a fast process, no waiting around.  My car was very clean inside and out, I am extremely happy”.

“The sales person was very helpful and found a good deal that fitted what I needed”.

“Pick up and drop off time of vehicle was good.  Personnel were polite”.

“Nothing much to say as the experience could not have been easier”.

“Our Sales Executive was very courteous and knew what he was talking about.  He managed to get me a good deal also”.

“Friendly team”.

“The salesman was very helpful, clear and informative”.

Feedback – June 2019

June 2019

“It was all good.  I changed my appointment which did not faze anyone and then at the last minute asked for a MOT to be done.  Everything was done.  I took the car in at about 8.15 and asked for it to be ready by 3.30, it was.  Then everything was explained to me carefully”.

“It was easy for me to phone and book a day for my service and MOT that was convenient for me.  I was met by your friendly and efficient staff at Haynes when I left the car.  Communication was great and I received a text message saying that the car was ready.  I also received an email with an inspection video.  I am very happy with the Ford breakdown assistance I get with the service as it gives my wife, whose car it is, piece of mind. Thanks for your service!”

“They looked after my car and myself with professionalism.  They kept me informed and timescales.  They also gave my car a thorough clean”.

“Impressed with the attention given to a couple of longstanding issues with my vehicle which were resolved on this visit.  Very professional video clip of work required on my vehicle in the workshop and the communication between myself and Haynes to carry out work recommended by them.  In short, very professional and straightforward”.

“Very good service, car returned lovely and clean.  Very well done thanks”.

“Very good”.

“Nothing to improve.  I was kept informed throughout and the information was good, particularly liked the video as it was very informative, thanks”

“Easy to book and communicate with Haynes.  Pleasant and helpful service team”.

“I had no issues with the quality of service provided”.

“Very friendly and helpful”.

“Felt it was a good service and car washed”.

“Everything was fine, everybody was very helpful”.

“Our Sales Executive was very helpful and knowledgeable”.

Feedback – May 2019

May 2019

“The Sales Executive was so helpful right from the beginning and kept up to date throughout the process.  100% service given to me and my wife.  I have been a Motability client with Haynes Ford for the last 22 years and proud of this very much.  I love Fords and will not have anything else”.

“All smooth”.

“The salesman was very helpful and not ‘pushy’ which helped the overall experience.  He even agreed to come on his day off to hand the new vehicle over to me”.

“All service was very good”.

“We again were served by the same Sales Executive from Haynes of Maidstone.  As always, he was very professional and helpful.  As this is the second time we have dealt with him we obviously found that he had got to know our needs and discussed if things, especially as to our mobility, needed to be addressed.  A big thank you to him who guided us through the buying of our mobility car and made sure that we knew about the car’s features.  He has kept in touch and we know who we need to go to with any car problems”.

“Very happy with Mountune upgrades fitted and care taken to look after my vehicle as I am a particularly fussy customer.  Went that extra mile, overall very happy”.

“Good customer service”.

“The handling over and the collection was painless nothing to improve I feel”.

“Quick service”.

“Been with Haynes Ford, Maidstone since 1971 as, always great service, thank you”.

“Very efficient service and polite helpful staff”.

“Great care taken over looking after my Heritage Edition”.

“Our Sales Executive was very patient.  Worked out the best deal for us with our budget.  The whole transaction was smooth and efficient”.

“Our sales person was very knowledgeable, professional, friendly and courteous.  Nothing was too much trouble for her and I cannot fault the service I received”.

“Outstanding service”.

“Professional and great service from our Sales Executive from start to finish.  Happy with the deal and the experience with the car so far no problem.  I hope it continues this way to the end of the three year term.  If so, we would be more than happy to go again.  Thanks”.

“Great customer service”.

“I received excellent treatment when dealing with the purchase of my new Kuga.  The salesman was brilliant and answered everything that I needed to know.  His level of information was first class.  Haynes of Maidstone has had a long history of 100% service and care of their customers and of course we trust them”.

“Friendly staff, clear information, efficient service”.

“No hassle, pleasant polite and helpful salesman who came into work specially to help us order our new car at a convenient time to us”.

“Excellent service”.

“Everything went well, I personally could not think of anything that needs improving”.

“The service from Haynes was again first class and the salesman kept us updated on the car’s progress and made the purchasing process a very smooth one”.

“Very helpful and professional.  Have recommended Haynes to several people.  Amazing service, five stars”.

“Our Sales Manager has sold us three cars over the past eight years.  He knows us and was able to advise us how to upgrade our car, thank you”.

“Everything was explained to me and there was a follow up phone call to check that there were no problems”.

“Delighted with the whole experience from discussing my new car to driving it away”.


Feedback – April 2019

April 2019

“Everything from our initial enquiry to the collection of the new car was handled most efficiently by our Sales Executive whose customer service to us was exemplary.  It was an absolute pleasure”.

“Thank you to our salesman for such great service”.

“Our sales person was a star, very helpful, kind and well-mannered gentleman.  He took us for a test drive before our purchase and was very helpful in answering all our questions.  One of the best dealers I’ve been to and we had an excellent sales person.  I will definitely recommend Maidstone Ford to family and friends”.

“Good service, efficient and friendly staff”.

“I was impressed by the level of service I received from the sales person.  They dealt with my endless requests and questions promptly and politely.  They are an asset to the Maidstone branch of Haynes”.

“Everything went according to plan which is all anyone wants”.

“Very smooth handover for courtesy car.  Friendly and knowledgeable staff on the service desk.  Everything explained in full detail”.

“The service at Haynes is excellent”.

“Very helpful, explained any queries I had.  No issues”.

“Looked after from the beginning to end.  Salesman made everything clear and simple to understand”.

“Everyone at Maidstone Haynes was friendly, polite and welcoming”.

“Excellent service.  Very helpful and attentive service staff.  Everything completed on time and to my full satisfaction.  Couldn’t ask for more!”

“Very good service and polite personnel”.

 “Our Sales Executive was very helpful in every way and made the whole process very easy”.

“Everything done well”.

“Excellent Service”.

“I was very well treated by the sales staff both on the day of viewing, then on the day of purchase.  Everything was very well explained and presented.  The follow-up service has been very good”.

“Excellent service.  Helpful and attentive staff.  Excellent facilities”.

“Very efficient sales service”.

“It went very well and I can’t think of anything you could improve”.

“All very easy and no hassle.  The staff very polite and kept me updated on what was happening with the service and what needed attention on my car.  Especially pleased with how the car looked when I came to collect it, the valet on my car was excellent, thank you”.

“The Sales Manager was knowledgeable of the product and kept me well informed from the time of order through to delivery”.

“From the minute we arrived at the Maidstone branch everyone was friendly and very helpful.  Our sales person was professional and succeeded in finding us the car we wanted at short notice”.

“Our Sales Executive was an excellent sales person.  Very efficient, friendly and informative”.

“All went well.  Our Sales Executive was very professional”.

“A very professional level of service”.

“Professional, informative and patient”

“Friendly staff.  Everything explained clearly.  Car valeted and ready in a timely fashion”.

“Great Service”.

“Very good service and friendly staff”.

“Car was serviced and needed MOT.  Staff were friendly as always and let me know when the car was ready.  Nothing needed improving”.

“I must say that it would be quite hard to improve upon the experience I received.  The man who looked after me when I initially brought the car in was very helpful and informative. Although I cleaned the car before it was serviced, it came back even cleaner so a big thank you to the valet”.

“All very good”.

“Thank you to our Sales Executive for being so great”.

“Good advice given.  The Salesman was very helpful and friendly”.

Feedback – March 2019

March 2019

“Always good service, text to let me know car was done was a nice touch”.

“Good quality service from the Manager and staff to get me the best deal they could as I am a loyal customer and have got to know them well”.

“Excellent communication through the entire process.  Welcoming and engaged staff that were completely aware of the different options to me as a mobility customer.  Extremely helpful from start to finish”.

“Excellent service”.

“Whole booking process very easy.  Car ready when asked for.  Staff very friendly and helpful”.

“Excellent service as always even helped my daughter”.

“As a returning customer, I felt that everything went well with the sales experience.  I’m not sure that anything could have been improved”.

“Our Sales Executive was very helpful and although he was new in the position, I felt he was extremely helpful with his approach.  Very pleased with the whole experience”.

“Usual high standard as in previous 12 years”.

“The whole experience was very good.  I had opted for Haynes to collect my vehicle from home and return it once the service was completed.  I received a phone call to say that they were on their way to collect the car and another phone call to advise that the service was completed and to collect the payment from me”.

“Excellent service completed in the time I asked for”.

“We were well informed from start to finish of purchasing our car.  The salesman was very friendly and helpful”.

“Very courteous.  All necessary work done according to price estimate and car thoroughly cleaned inside and out.  Very pleased as usual”.

“Everything went like clockwork”.

Feedback – February 2019

February 2019

“Our salesman was really helpful and listens to exactly what you are looking for.  He is happy to spend time explaining all the options and gives you time and space to consider without pressure”.

“Yet again an excellent service from the staff at Haynes.  Very informative, helpful, polite and focused on our needs.  Presented us with options, explaining fully the benefits and differences between them and enabling us to make an informed decision.  Very happy with the service and overall experience”.

“It went very well no problems”.

“I always find that the customer service at Haynes of Maidstone is excellent; helpful and knowledgeable staff, easy to book and competitive on price overall”.

“Our Sales Executive was very helpful.  I could not have asked for better customer service”.

“The service that we received from your Sales Rep was second to none.  She was very helpful and there was not anything she did not know about the car.  She was very friendly and made us feel at ease.  We have dealt with her for the last 10 years and we would not want to deal with anyone else”.

“Professional and friendly salesman”.  

“You don’t need to improve”.

“Second car bought from our Salesman, always a pleasure to have a catch up too”.

“Completed in good time”.

“The Sales Executive was very helpful and friendly and made sure I understood everything.  All the staff there were very friendly too, this is why we always come back to Haynes.  Loving my brand new car, please can you send my thanks to him”.

“Efficient to book in.  They collected and returned the car cleaned inside and out.  Perfect service”.

“Great service all round”.

“Nothing to add really, my salesman was not pushy and delivered a first class customer service and showed great professionalism”.

“Our very good salesman never fails to make me satisfied with my purchase of car every time. Very very good service”.

“The experience of getting my new car was done very well.  We had an excellent salesman.  He attended all of my needs and it was easily sorted out and communication was on point”.

“Been a customer of Ford for my last 6 cars and every time they come through for me – always give me a great deal that can’t be matched”.

“All good”.

“Great service”.

“I was extremely satisfied with all aspects of my sales experience and don’t have any suggestions for improvements”.

“All went to plan”.

“Our Sales Executive was very helpful”.

“Nothing could be improved.  Very happy with the sales experience.  Our Sales Executive is lovely, always welcoming”.

Feedback – January 2019

January 2019

“Was very pleased with the professional service given by the Sales Executive.  Can’t think of anything that could improve the sales experience.  I was treated in a very professional manner during the buying process.  All my requests were dealt with efficiently”. 

“First time buying a new car.  I had fantastic advice and a great service”.

“Very good experience with the service reception – they are always polite, friendly and helpful.  The service was done and the car was also cleaned well – full marks to the cleaning team”.

“Could not have been better”.

“Found sales people to be very helpful and knowledgeable making the whole process very simple and pleasurable”.

“Brilliant service, very understanding and listened about the problem I had with my vehicle.  Fault was rectified very pleased with service”.

“My sales person was always approachable, helpful and willing to give good advice – especially as this was my first time buying a car on finance so I wasn’t too sure on some aspects.  My overall experience was great”.

“We didn’t feel pressured into making a decision.  Kept well informed during the period from decision to car being handed over”.

“Staff were very friendly and helpful, no pressure was put on me to buy.  I don’t feel anything could be improved”.

“All went well”.  

“Speedy collection and delivery back home.  Service completed before lunch”.

Feedback – December 2018

December 2018

“Good communication from start to finish, nothing could have been improved”.

“Staff always helpful and treated respectfully”.

“Brilliant service, very understanding and listened about the problem I had with my vehicle.  Fault was rectified, very pleased with service”.

“The staff were very efficient and it all went smoothly”.

“You were made to feel like one of the family and they took the stress away from buying a new car”.

“My car was collected from my house by Haynes staff, taken to the dealership, serviced, washed and then driven back to me.  Fantastic, thank you.  Thanks especially to the two guys who collected my car and who were very professional and friendly.  Excellent all round!”

“I have been very impressed with Haynes”.

“Friendly and helpful staff.  I didn’t feel rushed or patronized”.

“The job was done within the time frame suggested.  They did not overpromise”.

“Smooth and stress free experience.  Our Sales Executive was always available to answer any questions.  Minor mechanical issues after delivery were quickly dealt with.  Overall it was a good experience”.

“Everything went well”.

“Nothing could be improved”.

Feedback – November 2018

November 2018

“No improvements, salesman was fantastic”.

“Overall processes from choosing our S Max including our sales advisor and showroom (very helpful) through to our first MOT (our sixth Ford) I have to say excellent service”.

“Very slick and so convenient”.

“I had no issues with the process, thank you”.

“Service excellent from entering the dealership through to car collection”.

“Everything was very smooth and professional, cannot fault”.

“We were welcomed and looked after from walking in the door.  The approach was friendly but not pushy and helped us choose what we needed.  The knowledge of product and market were excellent and we were remembered from 11 years ago.  The follow up calls were really helpful and we were guided through everything supremely well.  The time period from buying the vehicle to collecting was very quick indeed.  An enormous thanks to our Sales Executive who looked after us brilliantly.  Nothing was too much trouble.  We cannot speak highly enough about her.  Her knowledge and wonderful customer service skills made it a really enjoyable experience and added to the excitement of buying a new car.  We have recommended friends to see her if they ever go to Ford”.

“Nothing to improve”.

“We had an issue with my wife’s car but Haynes stuck with it until the issue was solved”.

“Cannot fault the Ford service team, they went above and beyond to ensure service experience was pleasant”.

“I have had all my cars serviced at Haynes over the years and never had cause to complain.  The last service was good as all my previous ones”.

“No hassle in booking and checking vehicle in for service.  Staff attentive and polite.  Service completed in good time.  I know I can rely on Haynes in the future regarding any problems with the car”.

“I really do not think anything could have been improved, more than happy with the service that we received”.

“Speedy turnaround from leaving car at garage to picking up 4 hours later”.

“The continuing concern shown by Our Sales Executive by telephoning us to be sure that everything was ok and that we were coping with the (for us) new technology was very much appreciated.  We have been dealing with Haynes for just over thirteen years now and are very satisfied with the way we are looked after”.

“Our sales person was fantastic in all respects, communicating each stage of the process well and he really listened to the spec that I wanted”.

“She was very polite, explained everything and I will definitely be back when I decide to change my car in the future”.

“We felt that we got on very well with the sales person who explained the advantages and technical differences of the various models and options versus the cost differentials.  This allowed us to make an informed choice”.

“I felt they really listened and took time with me.  I did not feel under pressure and they never tried to sell me anything I didn’t want.  Top notch service”.

“The sales person was very polite and informative”.

“Our salesman was really helpful and I’m thrilled with my car and the whole buying experience”.

“Our salesman was very helpful and the whole process was very smooth.  I would definitely recommend Haynes to my friends”.

“Great understanding of needs and choice.  Our Sales Executive excellent to deal with”.

“Our salesman was very helpful and explained everything in great detail.  He always updated us with the vehicle progress as promised”.

“All the information was clear and the best price”.

“Our Sales Executive has been particularly helpful with our last car and this new one.  We will definitely be back when we change our car the next time.  First class service”.

“The sales person was very helpful and arranged all the paperwork.  Very professional at Haynes”.

“I was really impressed with the patience and care taken when I collected my vehicle, when the salesman spent a long time ensuring that I knew what the new car could do and how to use all the gadgets and elements involved”.   


Feedback – October 2018

October 2018

“The building itself is very well laid out, nice and light.  There is always a warm welcome from all of the staff that work there.  The first thing they always ask you after your enquiry is “would you like a hot drink” which is very nice and welcoming.  Our Sales Executive is a very nice person.  She always lets us know what she is doing during the process and we also have a laugh which makes you feel more relaxed.  There is nothing more that you can do to improve Haynes of Maidstone”

“I was coming to the end of my previous finance agreement and have two small children so found it hard to come into Ford and look/talk through different options that would work for a new car but the Salesman personally drove to my home to show me a car I was interested in.  Excellent customer service and found me a better deal!”

“I have been using Haynes of Maidstone for many years and have always found the staff and service excellent”.

 “Always very polite and efficient”.

“Nice waiting room, TV, nice coffee”.

“The whole experience was great, from the moment we arrived at the showroom right through to delivery.  The showroom manager took time to understand what we wanted and made sure this happened.  He kept in touch with us regarding our order, keeping us fully informed every step of the way.  On the day of delivery his colleague ensured that we were perfectly happy before we left.  The team have also followed up with us post delivery.  We cannot recommend Haynes Maidstone highly enough”.

“I was treated very politely throughout the process”.

“Done on time and advised well”.

“Overall sale and collection went very well”.

“Nothing I can think of could be improved, all was 100%”.

“The Motability guy was amazing.  I’ve used this dealership before and I have to say they never disappoint.  I’ve once again recommended them to my friends and family.  A1 service as always”.

“Everything was excellent”.

 “Prompt service, with good communication”.

“Small point but I love the valet service.  One less job”.

“Everything went well, it always has from purchasing to service, great bunch of people”.

“The Sales Executive was so helpful and knowledgeable about all aspects of the process”.

“Great service quick and efficient turn around”.