Monthly Archives: February 2022

Feedback – February 2022

February 2022

“It was so easy to replace my present car and with our Sales Executive you know you are getting straight talking and no rubbish, unlike staff in other dealerships.  When our cars are due to be replaced it is Haynes we will deal with”.

“Very smooth handover and collection of new vehicle.  We know the sales person well due to being a returning customer of about 15 years, which helps”.

“Like the video link, very reassuring.  Provided courtesy car”.

“Took the car in for service and MOT.  Unfortunately, had to go to London and stay overnight.  Mentioned the problem to the staff.  They said it was ok to pick up next day.  Returned the following day.  All taken care of.  No extras.  Car washed and cleaned and brought out ready to drive away.  Excellent service.  There is nothing to be improved.  Thank you, Haynes Maidstone”.

“Very quick and efficient kept me informed when needed”.

“Staff in the Sales Dept excelled in their service”.

“Our Sales Executive made the experience easy”.

“The sales person was knowledgeable and helpful”.

“Polite staff and a phone call to inform me of an extra needed to the service which was agreed on and completed quickly”.

“The staff were very helpful and gave me the time when the car would be ready.  They were very professional”.

“Easy to book in with good availability at short notice.  Vehicle was checked over as discussed with the advisor and a health check was presented at the end.  I liked the brake measurements as I’m a technical person so know what’s left regarding pad thickness etc”.

“I was booked in really quickly.  I was called quite early to let me know about repairs needed and cost”.

“Everything went well and nothing at all could be improved as the customer service given at Haynes Maidstone is always excellent.  I have been a customer for many years now and never had a problem.  All staff are so helpful”.

“Reception excellent, collection excellent”.

“Excellent friendly service from the sales team”

“Collection by lady was very efficient.  She was very polite and helpful on return”.

“All went really well and everything was explained to us”.

“Fine experience all round”.

Feedback – January 2022

January 2022

“I was very pleased with the whole service.  Having feedback from the vehicle check was helpful in alerting me to two future tasks at future services.  My wife and I were very grateful for the car being valeted inside and out.  I was kept updated on the progress of the service and it was ready promptly at the collection time”.

“I was kept informed at all times on the progress and completion of the work”.

“Kept to time and could not be improved during the COVID period”.

“Everything went to plan”.

“Excellent service.  No problems.  Very efficient service when I took the vehicle in and picked it up later the same day”.

“My car was booked in for the yearly MOT but also to check a problem with the heating system and blower.  Staff were polite, helpful and informative, thank you”.

“They are so reliable and very efficient and friendly”.

“Very helpful staff and efficient service”.

“Excellent customer service”.

“The service was carried out very efficiently and on time”.

“They have always been good”.

“Had new tyres fitted and MOT all done really quickly and efficiently”.

“Everything was very efficient and appears to have been completed well”.

“The service was so easy to book and everyone was so helpful.  I love the email with the update during the day with the information and the video.  My car was spotless when I collected also.”

“Excellent service all round”.

“From booking an appointment to checking in and checking out the car, all was smooth and trouble free”.

“Booked in at requested time and car ready for collection at arranged time”.