Monthly Archives: March 2022

Feedback – March 2022

March 2022

“Very speedy service and good communication”.

“Polite and friendly at service desk”.

“Friendly and very helpful staff”.

“Staff were helpful & kept me updated on progress.  They dealt with an admin glitch that had occurred promptly”.

“Easy book in and check out.  Car ready on time and washed too”.

Always a pleasure to have our vehicles serviced by Haynes.  A fair price and done on time”.

“Car serviced and returned at lunchtime as I requested a morning appointment.  The mechanic video was interesting and I could see underneath the car myself.  Vehicle wash was also appreciated”.

“We knew the car would take a while to be made due to shortages of semi-conductors but we were kept updated regularly on the time line of delivery”.

“I got to see the same two members of the Sales Team at Haynes because they are always so so helpful and always give me sound advice on a new purchase.  I always feel totally confident in them and their judgement.  They make me feel like I am important and I matter and they always listen to my needs in a car.  They are really friendly and I feel no pressure in my purchase.  They also keep me constantly updated on delivery schedules”.

“Having purchased 6 previous cars through Haynes the sales process is faultless and a credit to the company.  They think of everything to make it so straightforward, I would not go anywhere else for a new car”.

“Your Sales Executive went above and beyond to help in every way.  I will be a returning customer to Ford because of her service”.

“Nothing needs improvement on my part.  The car was collected and returned within promised time frame and what jobs needed to be done were shown on the explanation sheet”.

“Good customer service, ready before expected”.

“They arrived when they said they would to collect car for its MOT and brought it back when they said they would.  Driver was really pleasant and they washed it too”.

“Excellent service received by all staff.  Will not go anywhere else”.

“I was kept informed of the progress throughout the Service and MOT and was very pleased with the whole procedure”.

“All booked in as agreed with no delays and ready on time for collection”.

“Our Sales Executive was very welcoming and kept us informed of the process all the way through.  Didn’t feel pressured at any stage and glad we came to Haynes”.

“Car collected on time, paid for on completion over phone, car returned to my address, drivers very helpful”.

“Work carried out promptly and everything that was done explained clearly”.

“The whole experience of booking the service was extremely easy and I particularly like the fact that Ford provide a service of collecting my car and returning it after the service is completed.  On the day of my service, I found myself in a situation where I needed my car to be returned to me as quickly as possible and Haynes were able to do this for me”.

“Kept me informed when to renew, very quick to get back to me with information when any enquiries were made very good experience”.

“The Sales Executive was fantastic.  Extremely helpful and considerate.  Having bought cars from Haynes in the past he has been the best person I’ve dealt with”.

“Very helpful staff, courtesy provided.  Brilliant service”.

“All very polite.  So convenient having the car collected”.