“I cannot think of any aspect of this sales experience which could have been improved”.
“The team at Haynes are always courteous, knowledgeable and professional”.
“My sales person was very knowledgeable in regards to the product”.
“My sales person was very efficient and helpful and explained all details very carefully so that I understood everything. I have always bought my cars from Haynes in Maidstone and always been very satisfied and so have the family. Also, servicing very good too, very reliable and love my new Ford Focus Titanium”.
“Helpful and knowledgeable sales person”.
“Everything was excellent, only negative was the building work ongoing, but the sales team were working around it very well”.
“Very good and comprehensive handover of the car, not rushed and made time to allow all of my questions”.
“Very friendly sales staff with good knowledge of the cars and an obvious loyalty to the brand”.
“The sales assistant was very knowledgeable and kept me well informed”.
“The Sales Executive was really helpful, explained everything well and gave us realistic time frames for delivery”.
“Excellent service and knowledge also ensuring your requirements and needs for the purchase were met”.
“Once the improvements to the sales area are complete it will be perfect”.
“Sales person made the whole experience of buying my car so easy and enjoyable. He was friendly, patient and extremely professional”.
“I don’t think the salesman could have improved on assisting us on the purchase of our new vehicle, he explained everything most clearly”.
“All staff polite. Speed of service very good. I like location as I can walk into town. Very pleased”.
“The staff are always friendly and efficient. They explain any problems simply. I always know I will get polite service”.
“Another great service and MOT”.
“There isn’t much that could have been improved during my sales experience as it was a very smooth process with no confusion or delays. I was fully informed and kept up to date about everything”.
“As before more than happy with the service and advice I received”.
“All was good”.
“I was very happy with the salesman and the team”.
“No improvement needed”.
“The Sales Executive was extremely helpful. He took time to explain everything about the car. He gave an overall impression of friendliness and confidence”.
“Everything went well the Sales Executive was excellent”.
“Great service all round”.
“A good experience overall”.
“The Motability salesman was extremely helpful and always kept me informed about delivery of my car. If he was out of the office when I telephoned, he always returned my calls”.
“Felt valued as a customer. Unhurried approach”.
“From start to finish the salesman was very helpful and kept me informed all the way through the purchasing of the car and on picking the car up he explained all about the instruments and switches on the car and the follow up was excellent”.
“I would certainly recommend the service department to others”.
“My car is always treated with upmost respect. I am always kept up to date with info about what’s occurring. They always try and get the best prices. They seem to actually care about you as a customer”.
“My problem was fixed and the cost was less than I was expecting. The team at Service Reception were informative and friendly”.
“Everything was great. A brilliant service from the Sales Executive and the rest of the fab team. Nothing to improve”.
“The whole experience was relaxed and inviting. Nothing was too much trouble and we really enjoyed dealing with everyone at Haynes Maidstone”.
“Very pleased that Haynes approached me with a very suitable vehicle offer to change”.
“Great all round”.
“The Sales Executive was excellent and there is nothing I think needed improvement. It’s a shame that the dealership is quite a long way from me but they were the only ones to show any real interest when I wanted to purchase a new RS”.
“Everything was amazing! So helpful and nice!”