Monthly Archives: November 2023

Feedback – November 2023

November 2023

“My experience with Haynes has always been very positive.  I have no complaints at all”.

“I have no faults at all.  From the very first phone call our Sales Executive was nothing but helpful.  When we went up to the showroom to go through the options and paperwork he went above and beyond going through cars until we had got it perfect exactly the way we wanted it.  After receiving the car, he rung us within a couple of days to follow up and see how we liked the car.  I honestly have nothing negative to say about the experience from start to finish”.

“Very quick and efficient service received”.

“Very happy with the service.  Everyone very friendly and helpful and all good timing, did not have to wait any longer than estimated”.

“It was easy to book the service and they actually called me back within the time frame that I was given, so that was a plus to start with.  He called me when he was on his way and was great, efficient and knowledgeable.  Very pleased with the service provided and will definitely use the mobile servicing rather than branch based option again”.

“Brilliant staff and kept me in the loop”.

“We have been dealing with our Sales Executive at Haynes in Maidstone for many years.  She makes the experience of getting a new car extremely easy and pleasant”.

“I have had this Fiesta since February 2018.  All my servicing, MOT and parts have been done at Haynes in Maidstone.  Every time I have put my car in the garage there has been no problem for me with booking the car in and follow up calls when ready.  The service on the car has been excellent as well”.

“Very friendly and professional service given by our Sales Executive”.

“I was most impressed that I was sent a video of the winter maintenance check they performed explaining all the details”.  

“Professional service, knowledge of product.  Good communication”.

“Saleswoman very knowledgeable and up for a bit of a laugh.  Helpful with filling out V5 form”.

“Excellent customer service, very friendly staff”.

“Helpful staff, quick efficient booking in and work finished ahead of schedule”.

“The CV team at Haynes are extremely helpful.  Its good to find a dealer that does a job and takes pride in what they do”.

“I cannot think of anything they could improve on, as the service was excellent”.

“The part required for the repair had to be ordered. The advisor monitored the parts progress to the time of delivery with some diligence and notified me when the part arrived and arranged for it to be fitted directly”.

“Very efficient staff”.

“The sales lady was very good at her job”.

“Very helpful and friendly staff”.

“Our sales executive was brilliant and reassuring after a bad experience with another brand. He kept me up to date regularly and has checked in post handover too”.

“No matter what was asked of our sales person, he did it professionally and courteously.  He is a real asset to Haynes”.

“From speaking to the Service Advisor with my issues, to getting the car booked in through to its return, the level of service I received was excellent”.

“Efficient and finished on time”.“Customer service very good, did not have to wait long for my service to be done”.

“All good”.   

Feedback – October 2023

October 2023

“Everything was done well, no problems.  Book in staff very helpful, pleasant and efficient”.

“Very efficient service, clean waiting area, friendly staff”.

“Overall, I was very satisfied with the service provided by Ford at Maidstone.  They kept me fully breadth of the whole process during the service and MOT”.

“I was very satisfied with the service provided given the fact that the facilities seemed very busy with commercial work.  As a personal, first time customer rather than a commercial one, I appreciated they way my visit was handled and the assistance provided to make this less daunting than it might otherwise have been”.

“Only booked in for an MOT, but as always everything was great.  Greeted by friendly and efficient service advisor and MOT was completed on schedule and ready to pick up as expected.  Dealing with the Haynes service team is always a pleasure”.

“Kept me updated about the work being carried out and remembered I had a work meeting which meant I couldn’t be contacted at a certain time.  Made sure to call me before the meeting, very helpful”.

“From booking in to collection the service was first class, thanks”.

“Cannot think of any improvement”.

“Great service provided by your team regarding the details and advice on my annual service of my Puma.  The accompanied video was informative and demonstrated the care your team take inspecting and carrying out the vehicle service”.

“Booked MOT for a specific time.  Walked into town.  Haynes called me to say MOT completed and car ready to collect”.

“Nothing to add.  Excellent service”.

“Booked autumn health check which identified issues with a tyre.  I received a call explaining the issue and decided to replace both rear tyres.  I thought the video showing the mechanic reviewing the underneath of the car very helpful”.

“Good service”.

“Speedy service from start to finish.  Staff were very welcoming”.

“All work completed on time and the car was cleaned as well”.

“Staff are always welcoming and helpful.  Received a video via email of vehicle check, this was the first time I have seen this and found it really useful”.

“I recently purchased a new Ford Connect from Haynes.  The salesman could not have made it any easier than it was.  Everything went through without a hitch.  I would strongly recommend Ford Haynes to anyone”.

“You always have the car ready on time when I ask for it to be done at a specific time”.

“Every aspect of our experience buying our Puma was excellent.  The sale, the communication and the honesty and advice from our sales person was all good.  We are so happy with our choice of vehicle and choosing Haynes Ford.

“Thorough and informative”.

“Booked in at a convenient time and finished within the time frame I needed”.