Monthly Archives: April 2014

Feedback – March 2014

March 2014

“Nothing better all first class, would be happy to do again thank you”.

“The Salesperson was very helpful.  On that basis I would go back there for my next car. She made the whole process very easy for us, it was a very pleasant experience”.    

“Very friendly and helpful”.

“I have always experienced a very professional approach by all staff at Haynes and will continue to use them and purchase any future vehicles from them”.

“Good sale and good value”.

 “The Salesperson did not talk down to me, made me feel that even if I’d been buying top of the range vehicle, I wouldn’t have got better service.  Kind, clear, took things at my speed and made me feel good about buying my new little car”.

“Service excellent.  Called me within 2 hours of dropping off the car with estimate for repairs that were required”.

“The whole buying experience was handled very professionally.  The car was delivered on time and a good explanation of all equipment was given.  This is my third new Ford from Haynes”.

“The particular Salesman dealing with my purchase was attentive, answered questions precisely and clearly and paid particular attention to customer satisfaction in every detail.  I could not fault him.  When we saw other members of staff, they were equally helpful.  I cannot think of anything that could have been done better”.

“I am very pleased with all the service of the sales staff, cannot fault anything they have done for me.  This is my third new car I have purchased from Haynes”.

“My service experience was overall a pleasure.  I was made to feel comfortable and able to use the Wi-Fi in the waiting area.  I have used a number of dealers over the few years of living in the area and I only wish I had come to Haynes earlier”.

“Excellent service. Really pleased”.

“With regard to our Dealer, we have dealt with him for a number of years now and he has always been courteous, polite, very helpful and always explained everything to us.  He is a joy to deal with and would have no hesitation in recommending him to friends and family”.

“Very friendly and helpful”.

“Very happy with car and Dealership, thank you”.

“No complaints whatsoever. One excellent gentleman in the Parts Department offered outstanding customer service”.

“The Salesperson was very polite and tried to help us in any way possible.  Great communication skills.  Was very happy with how quickly the sale went through.  Would recommend to others”.

“As all my Fiestas have been bought from Haynes, I obviously always use them and find they are helpful and have no complaints about the quality of service they provide”.

“I have used this Dealer for approximately 40 years and have found them to be very good”.

“I have always found that the Dealership inspires confidence both when buying a car or when having it serviced.  Both sales staff and staff in Service Reception always seem keen to help and to explain things”.

“Really impressed with everything, I got a call to say my service was nearly due and got booked in easily, customer service was all excellent when the staff were dealing with me and I got a text when it was ready, which was very handy!  Also the staff washed my car which was a lovely touch, very impressed!”  

“I was quite happy with the whole experience”.

“Haynes customer service is second to none, very pleased at all levels”.

“Good customer care, well done”.

“Service is consistently good as it has been for the last 10 years”.

“No comment, except that I am completely happy with the way that Haynes have treated me”.