Monthly Archives: July 2020

Feedback – July 2020

July 2020

“Our Sales Executive was brilliant – not pushy and worked hard to find a car within my limited budget.  The delivery was delayed due to lockdown but she kept me updated the whole time”.

“Excellent experience all round”.

“Was very quick and easy and felt safe entering due to Covid-19”.

“Staff always try to get vehicle back ASAP”.

“The service received from staff was great and even the booking experience was superb.  I really liked the video included afterwards.  Perfect all round”.

“Very knowledgeable staff.  Good welcome despite Covid-19”.

“Fantastic service from all staff at Haynes.  They booked my car in within a week of calling them, when dropping the car off and collecting the courtesy car everything was dealt with quick and efficiently and safe in these Covid times.  When the car was ready, I was contacted via phone but also sent a video of my car being serviced, which I thought was brilliant.  Collected my car (cleaned too) and I was away again within minutes of arriving.  Could not fault this service at all.  Well done guys, so impressed”.

“Everything was brilliantly organized in the showroom and service area to be Covid secure.  I felt very safe and comfortable waiting for my vehicle.  As always great service from the team”.

“From the first booking of the service and MOT, I received a courteous and very efficient service.  I was fully informed as to what was going to happen as regards booking in procedures and was advised via a phone call and video report as regards progress.  All paperwork was provided promptly when the car was collected”.

“Good friendly service”.

“Excellent, completed quickly, great service”.

“My Sales Executive was very helpful throughout the sales process, answering all my questions and keeping me informed on progress of the car.  He did a fantastic job at handing over the car during the testing time we have a present, his handover video was very professional.  He is a credit to the sales team at Haynes of Maidstone”.

“They are always ready to help in any way”.

“The idea of using a camera to show a customer exactly the checks which are carried out during the service is an excellent one and to be able to actually see the checks on a mobile phone is simply brilliant.  There can no longer be any suspicion by a vehicle owner that the garage is charging for repairs or replacements which are not needed.  Whoever dreamed up the idea of using a camera in this way deserved the highest praise”.

“In these difficult times, it was easy to book the car in by phone.  The video sent to me showing what the procedure for the Service Department was very good”.

“All went well”.

“I can’t think of any improvement.  I was very impressed with the service I received.  The vehicle was collected from my home and delivered back to me and had been thoroughly cleaned”.

“Social distancing well signposted.  Pleased that service could go ahead although Covid had shut down so much”.

“Very friendly welcome.  Prompt service”.

“Excellent service, no complaints whatsoever, especially during these difficult times with social distancing”.

“Car was collected at 8.00 am, service and annual test completed and returned by 2.00 pm by very helpful driver”.

“Efficient booking and reminder.  Immaculate premises.  Completed within time advised and paperwork prepared to really high standard.  Video check was really impressive”.

“Prompt collection and delivery, very reasonable price.  Car cleaned inside and out.  Whole process excellent”.

“Very efficient and smooth process”.

“It was booked in when I wanted.  Because I live so far away, I had to bide my time in Maidstone so the car was worked on immediately and I was phoned as soon as possible”.

Feedback – June 2020

June 2020

“Our Sales Executive was amazing, she kept me up to date every step of the way and was very patient at dealing with all my questions/queries.  Certainly made the process of buying a new car very easy – even in lockdown!”

“My service experience was a good one and would not want to change anything”.

“We had a good experience dealing with the Service Department on this occasion.  They called to check if we were ok to pay for the extra brake fluid charge.  The video sent was professional and the tech seemed knowledgeable.  Well done guys, we will be back next time”.

“Well managed given current conditions”.

“I used the online service to book my car in.  I had a query about early opening times and received a response the next day which was great.  Upon arrival once open I was seen to quickly.  I had mentioned that I felt my brake pads and discs may need changing.  As expected due to my first service last year, I was not ripped off as have previously been with using another car manufacturer and was informed that only my pads needed doing and the discs were fine.  Service was of good quality, fairly priced and will definitely continue to use Haynes and also recommend”.

“Have used Haynes for the past 3 years for servicing my car.  I find them very fair priced and communication before, whilst and after they have my car is very clear and on point.  12 months road side assistance with every service is also a nice touch.  Recently during the Covid-19 pandemic their service has been professional and slick that not to effect the experience of the customer”.

“Polite, efficient and professional service from point of me making first contact from booking the service to its completion and collecting the car”.

“Easy to arrange booking on the day I wanted, drop off straight forward adhering to social distancing etc.”.

“All efficient and car returned, valeted and sanitized”.

“It was a pleasant trip to get the vehicle serviced, very friendly staff and fantastic social distancing measures in place”.

“I was very impressed with the care and attention with regard to precautions necessary during this time”.

“Can’t fault the service from booking in to receiving the call to tell me the car was ready”.

“Everything went very well and was well informed before I arrived”.

“Helpful, polite”.

“Haynes dealt with both the service/MOT of my car and repair of my wife’s car in a reassuringly calm and effective way”.

“Great service from booking to collection”.

“I was sent a brilliant video prior to taking my car to Haynes which clearly outlined arrangements that have been put into place for Covid-19.  When I arrived the gentleman that served me was very polite and knowledgeable.  After collecting the car, the video of the service was extremely good and provided me with clear details of the inspection”.

“Quick and easy to book by phone.  Because of lockdown it was a timed appointment so very quick to book car in.  Service carried out while I waited.  Friendly and knowledgeable staff”.

“Collection from our home was faultless as was its return, on time and with an excellent handover when returned.  I honestly don’t think there were any negative points”.

“Absolutely everything from booking the car in on the day to picking up again.  The video of the service was excellent too.  The second service I’ve had with yourselves since buying from you and I’d thoroughly recommend your garage.  The mechanics are extremely good and the whole experience extremely professional from start to finish.  Thank you to everyone”.