Monthly Archives: November 2024

Feedback – November 2024

November 2024

“Friendly, helpful, honest discussion with Sales Rep.  Patient upon questions with honest answers.  I will seek this person out again for my next purchase”.

“The staff were very informative and friendly”.

“Good service”.

“Very efficient and straightforward service.  Good feedback about the car”.

“All round service very good”.

“I received the same service I always have and am always pleased with and I was able to collect my car earlier than expected which was brilliant”.

“The service was done very well and advice given for things that would need doing in the future.  There was no sales pressure and as usual it was a very happy experience”.

“Always happy with service from all staff, efficient and helpful”.

“No queuing at check-in or when collecting my car.  Very efficient”.

“All staff are really helpful and pleasant”.

“Efficient and clear communication”.

“A great service”.

“I contacted the Service Manager having had previous dealings with him.  He asked me to come straight in as I was local and my new Raptor was not starting.  I waited and his team fixed it in the same afternoon”.

“Workshop was great identifying fault that has been created by the other garage.  Great communication keeping me up to date.  Repair was done quick.  I am very happy with recent visit and I will definitely use Ford Maidstone again”.

“Friendly service from all the people I dealt with.  Really like the informative video shown by the technician”.

“Grateful for a courtesy car.  All dealings with Ford protect warranty and repair seems to be great”.

“Customer service good and very helpful”.

“Having the collection from home and delivering it back was very helpful to me.  The communication from your staff was excellent”.

“Very good service and on time”.

“Excellent service”.

“Easy check in, friendly staff, easy to collect, use of courtesy car”.

“Staff very friendly and helpful.  Liked the video feedback about my car”.

“Always very pleased with service.  I come from Ashford, I bought the car new, wouldn’t go anywhere else”.

“Service Desk Team always helpful.  I was helped with a minor problem, everything clearly explained before work was carried out, thank you”.

“I am very happy with the service I receive from Haynes Ford.  My experience is always excellent”.

“Great service and as soon as done, they were on the phone so I could collect the van”.

“All spot on, just keep it going”.

“Always been happy with the service from Haynes”.

“Very friendly staff”.

“Staff are always helpful and polite.  If extra work needed staff always ring to see if I want to go ahead with it.  They never make me feel awkward like some garages can.  Can’t think of anything that needs improving”.

“Staff are polite and answer all questions knowledgeably”.

“I called into Haynes and my problem with telephone connection on my car was solved and dealt with by the young men that served me.  He was polite, confident and nice to deal with”.

“Professional service, great communication from the staff in the office”.

“Sorted the issue with my new car very quickly and without fuss”.

“The Sales Executive provided a great service deal for renewing my car”.