Category Archives: Uncategorized

Feedback – December 2021

December 2021

“Great service from all involved and a quick turn around”.

“Booked in for when was convenient, work completed as requested”.

“Very prompt date given for investigation of the issue.  All issues dealt with under warranty with no pressure required from myself”.

“Great service from the team at Haynes as usual”.

“Reliable, knowledgeable and friendly salesman”.

“As always very well looked after by the team here.  Helpful team and is the reason why I never go anywhere else when I change my vehicle”.

“Great service from Haynes of Maidstone from booking in to collection.  Thanks”.

“Everything went as expected”.

“The salesman was extremely pleasant and knowledgeable and made the whole process painless.  The new showroom was very clean and bright with lots of room to view the cars”.

“All communication was excellent.  The staff are very knowledgeable about the services they provide which gives me confidence that what they are doing to my car is going to be right first time”.

“Customer service brilliant.  Service papers result very good”.

“Really helpful”.

“Very polite”.


Feedback – February 2020

February 2020

“Serviced car very good and office staff very professional”.

“The staff on the Car Service desk were very informative and helpful, a welcoming manner and friendly demeanour”.

“The Customer Service Manager was efficient and made the process very simple.  The speed of the overall process was phenomenal”.

“Very helpful salesman”.

“Excellent service from the new car consultant who provided a friendly, efficient and enjoyable experience”.

“Knowledgeable, helpful & friendly sales person”.

“Smooth process and a great deal”.

“I was able to make a booking at short notice.  My vehicle was collected from my home and returned there when service was completed.  I was updated by phone as work progressed and given clear details of work required.  My vehicle was returned fully valeted, shiny clean inside and out.  All the staff were very friendly and professional, resulting in an excellent overall experience”.

“Excellent service as always from start to finish.  There are no improvements that could be made”.

“All good”.

“We always go to the same Sales Executive who we have used for years and is the reason we come back to Haynes Ford.  Have recommended him to family and friends”.

“Pleasant experience”.  

 “All staff very polite and helpful”.

“Service was done in good time.  Good explanation at end, car was nice and clean on outside”.

“Always helpful”.

“Haynes always collect and return my vehicle which, as a disabled person, is very helpful to me.  All the staff that I come into contact with are very friendly and helpful”.

“From start to finish everything ran smoothly”.

“Very good service from Haynes as usual when we put our car in for its yearly service and MOT.  The delivery and pick up of the car are a real bonus and the year’s free roadside recovery is a welcome bonus.  All staff we speak to are very polite and knowledgeable.  Thank you”.