Monthly Archives: February 2015

Feedback – February 2015

February 2015

“The Sales Executive who dealt with my purchase explained everything very clearly and the dealership acted in a professional but friendly manner.  This is my third car and I cannot see myself ever going anywhere else.  Well done for getting it right”.

“Could not have done better”.

“Always dealt with Haynes of Maidstone since 1971, so a lot of new cars and services.  Always satisfied, thanks”.

“The Salesman was very helpful and very professional.  My daughter loves her KA”.

“Made me feel relaxed”.

“As usual the Sales Executive has made the purchase of a new Ford car a very pleasant experience, from finding me a very good deal to keeping me informed of progress, demo of sync, test drive and questions answered promptly and very well after sale.”  

“The Sales Executive was brilliant a credit to the Company”.

“Took time to explain the deals and car”.

“Good customer care”.

“Extremely pleased”.

“Made service process really easy.  Excellent service throughout, so pleased”.

“Excellent service from start to finish, both for the initial purchase of the vehicle and subsequent service requirements”.

“The perfect purchase plan for my Kuga and processing most of the paperwork for when I arrived.  It was straightforward, very efficient and well explained and polite.  Top marks and thank you to the Sales Executive”.

“Very professional and helpful.  Impressed with the follow ups after buying the car”.

“Very prompt dealing with all I needed on the day”.

“All very good”.

“Always a friendly, reliable service”.

“Went the extra mile to provide good service”.

“Very efficient drop off and pick up for service”.

“Sales Executive provided excellent customer service and ensured I had all my questions answered”.

“Once again the whole team were fantastic and an absolute pleasure to deal with from start to finish”.

“Customer service was brilliant”.

“Service was excellent”.

“I needed the car to be serviced by a given time which the dealer assured me would be the case.  I had a phone call at the time promised and all was done – excellent customer service”.

“Always used Haynes and is ideally situated for easy access”.

Feedback – January 2015

January 2015

“All was excellent – thank you!”

“There was nothing to fault and nothing I would have wanted done differently”.

“Keep up the good service”.

“Offered a great price for all the extras I wanted. Listened and advised where necessary on any other points.  Very happy and satisfied with the dealership and service”.

“Helpful, nothing too much trouble”.

“First time I have bought my own car.  Haynes made it quite an easy process for me and I didn’t feel pressured into having any extras that I didn’t want or need.  Staff were/are very helpful at all times”.

“Friendly and efficient”.

“Excellent service from start to finish”.

“I was made to feel very welcome and everything was explained in great detail, the salesperson was very knowledgeable and could answer my questions very easily.  I’m not one to keep going on about my new car or where I got it from but if I hear of anybody saying they are looking at buying a new or used car I’d definitely tell them to visit Haynes Maidstone.  Upon arrival you will be made to feel most welcome you couldn’t fail to be impressed.  All in all, my experience at Haynes Maidstone was a very enjoyable one.  It’s been a good number of year since I bought a new car and this purchase has been made to feel that much more enjoyable”.

“The car was in and out of the garage before I knew it.  Fresh and ready to go”.

“The Sales Executive at Haynes was exceptional throughout the process from choosing my vehicle to driving it away.  I will continue choosing Ford cars from Haynes”.

“Extremely quick at getting my car booked in”.

“The Salesperson was very professional and helpful throughout the whole process in arranging and completing our motability leased car.  He kept us well informed at every stage from its manufacture to delivery date”.

“The few times I have had dealings with the dealer, I have been more than satisfied”.

“The Sales Executive could not have been more helpful, especially as I had to order this car earlier than usual, he was exceptional.  Kept me updated all the way through the process.  I am very pleased”.

“Just keep doing what you are doing”.

“I’m 100% happy with Haynes in both the purchase of my second-hand vehicle from them and servicing.  I am very impressed that they pick up and return my vehicle for servicing, which is a tremendous help, 10/10”.

“I use Haynes to service both of my Ford Fiestas, superb service at a competitive price keeps me coming back year on year”.

“All good”.

“I was very happy with the dealer from start to finish, they were very knowledgeable and helpful from start to finish”.

“First class in all matters.  As I have used Haynes of Maidstone for the past 20 years plus, I see no reason to change”.