Feedback – August 2016

 August 2016

“The salesperson was very helpful and informative and explained everything clearly.  Nothing could be improved”.

“Everything went well”.

“The service was excellent and cannot be improved.  Many thanks for your fine service”.

“Very helpful and professional”.

“Nothing to be improved on.  Smooth and easy collection of vehicle”.

“The Sales Executive was very helpful and was able to ensure my vehicle was delivered on time before I went away”.

“All excellent”.

“Repair carried out speedily and efficiently”.

“Faulty power mirror fixed under warranty in very quick time”.

“It was a very good experience.  The service was carried out speedily”.

“Generally very good experience”.

“The car was serviced promptly and was lovely and clean.  I don’t think the service could have been improved on”.

“Friendly helpful sales person, she couldn’t of improved on her service as she was very good”.

“The service I received by the staff was superb”. 

“The people there are excellent!  Happy and easy to deal with”.

“Haynes of Maidstone make the process very easy by collecting and delivering the car for you.  They also keep you informed of any problems through the service so you can make decisions in a timely manner.  I do not have any improvements to offer, the service we have from Haynes of Maidstone is excellent”.

“Everyone I spoke to was helpful and friendly and I don’t feel they need to improve in any way”.

“The salesman understood my requirements and explained all that was on offer from Ford and Haynes to enable us to come to a mutually agreeable deal.  No improvements needed”.

“The Sales Executive was committed from beginning to end to make my experience with Ford as good as it can be”.

“Everything was perfect. Convenient and quick”.

“I visited various Ford dealers locally and Haynes were by far the best.  This is due to the fact that the staff showed genuine interest in me, as a customer and went out of their way to provide excellent customer service.  That excellent customer service has continued even after the purchase was made and I think that all of this sets Haynes apart from other local dealers”.  

“The communication was excellent, kept me informed all the way as to what was going on.  Made it easy for me to drop off and pick up the car even with my working day running later than expected”.

“The whole process went very smoothly”.

“Everything went very well”.

“When we collected the car everything was shown to us and explained really well.  I do not think the experience could have been any better.  We are 100% satisfied”.

“I feel that everything what we asked was done so there is nothing to improve”.

“My wife and I initially visited another Ford Dealer at the beginning of the year.  That is when I first drove a Kuga.  I told them it was a serious enquiry but wanted to wait until the Edge was released to compare the two vehicles and price.  I did receive an e-mail from another sales person at this other dealership and I asked by e-mail when they would have an Edge in that I could drive.  I heard nothing and have still heard nothing.  During this time, we went to Haynes where I consider that we were taken seriously.  They kept me informed and arranged a test drive of an Edge soon after they received it.  We then made the decision to purchase the Kuga from Haynes”.  

 “Very efficient and helpful staff”.

“Friendly and knowledgeable staff”.

“Good dealership and an asset to the Ford brand – always a very warm welcome relaxed atmosphere and never intimidating.  This is important as not all customers are the same and they make what could be a daunting experience for some people a pleasure.  I watched this happen on a number of occasions as it interests me professionally.  They have a great customer ethos and are enthusiastic/highly knowledgeable about all the products”.

“All process very well organised”.

“The car turned up sooner than expected, so that was good”.

“I would like to do business with Haynes again in the future.  They changed my perception and impressions of Ford in a very positive way.  There was an issue on collection day but Haynes stepped up and made my experience even better by the way that it was handled and corrected.  Haynes turned a problem into an opportunity to make a customer very happy.  Their response and handling of the issue was exemplary.  I am 100% satisfied.  I am also delighted with the product.  It’s a long time since I owned a new Ford and after 27 years of Mercedes-Benz ownership I have reassessed my thoughts about Ford and am very interested in buying more new Fords in the future.  Thank you for making such great cars”.

“Friendly and helpful every step of the way”.

“The Sales Executive was awesome and very very professional”.

“Great service that my car could be picked up from my place of work.  Man was on time and very polite and courteous”.

“Customer service was excellent, really listened to my needs”.

“The sales lady was excellent throughout, the building was in the process of being updated”.

 

Feedback – July 2016

 July 2016

 “Everyone I dealt with were helpful and friendly”.

“They managed to fit me in at short notice, including an MOT and the work was completed on time.  This was very helpful to me at this point in time”.

“From the moment my partner, our children and myself walked through the dealership we were greeted and treated with the utmost respect and care.  Overall the experience we had was fantastic”.

“Everything was brilliant and everyone involved was very helpful”.

“I had to change the appointment at short notice which was dealt with in a great manner with no difficulty.  The process of dropping off and picking up was easy and professional and all service was very friendly and helpful.  Very happy with the service I received”.

“Service was excellent”.

“Nothing could have been improved, it was perfect”.

 “I cannot think of anything that could be improved.  My experience at Haynes was the best that I have received at any car dealership”.

“No pressure unlike the other Ford dealer I nearly bought the car from.  At Haynes they treat you as a person not a number”.

“The Sales Executive was fantastic and was so helpful and thorough”.

“Very polite and helpful staff”.

“From the booking in to the picking up and returning the vehicle after the service, was excellent”.

“I liked the family approach.  Felt more like I was at home rather than a main stream Main Dealer”.

“Very friendly staff who worked with my schedule”.

“Was nice to have the car washed”.

“The discussion with the sales person was clear and helpful.  He was both friendly and knowledgeable”.

“I was kept informed throughout”.

“Nothing in my view could be improved”.

“All very good”.

Feedback – June 2016

June 2016

“Communication was good and everything was processed quickly and efficiently”.

“The service was smooth and updates on the order status were good”.

“Sales person was informative and not too pushy”.

“Nothing could be improved.  I was extremely happy with everything”.

“Carefree”.

“The Sales Executive made the whole process smooth & easy and kept us well informed throughout”.

“They listened to the fact that I needed my car for a certain time”.

“Sales person was very helpful in all aspects during demo and purchasing, was pleased with the whole experience.  At present your sales and public relations in my opinion are second to none”.

“Of all the Ford dealers I had visited in planning my purchase, I felt the salesman at Haynes was the most honest, hence why I bought from him”.

“The way my concern was dealt with I honestly don’t think it could have been bettered”.

“My sales experience with Haynes was brilliant.  It was very informative.  There wasn’t anything that they could of improved on”.

“Very easy process.  It was made very easy by the sales person.  Very pleased”.

“Quite happy with the whole experience as this was the first new car purchased by us”.

“From booking my car in on the phone to it being collected and returned to me, I was kept informed every step of the way”.

“I like the way you treat your customers”.

“I cannot think of any improvements needed where I’m concerned”.

“The service was done in good time, was back on the road within 3 hours”.

“Staff are extremely polite, remember you by name and always happy to assist, a credit to Haynes”.

“Very impressed with Haynes especially with the professionalism of all its staff”.

“Great that I can wait in the service area and work”.

“Very pleased with Haynes at Maidstone”.

Feedback – May 2016

May 2016

“I bought my son a car and had a really good service, so good I decided to buy myself a car too which was a good experience”.

“Everything went smoothly, no hold ups. Everything as expected”.

“The Salesman was so reassuring and could not have been any better.  Nothing I can say in my experience could be improved”.

“The Sales Executive was friendly, professional and informative.  Excellent customer service”.

“Everything was great.  I was kept updated all along the way”.

“The sales person was very friendly and his knowledge was second to none.  Made me feel special”.

“The whole experience went exceptionally well”.

“The sales person was friendly and helpful.  She took time to go through everything with us and made the whole process of buying our new car very straightforward.  There is nothing that could have been better.  Many thanks”.

“Very professional service.  Thank you”.

“I can’t think of anything this instance that could be improved upon”.

“Haynes were extremely helpful and professional”.

 “Excellent customer service. Happy with all aspects of my new Ford Kuga”.

“It was a pleasant experience dealing with the mobility sales assistant at Haynes Ford at Maidstone.  She spent time with us and she answered all the questions we had asked.  I certainly will be talking to friends and family to use this depot in the future”.

“Always reliable and able to help in tricky situations”.

“It was a pleasant experience dealing with the mobility sales assistant at Haynes Ford, Maidstone.  She spent time with us and she answered all the questions we had asked.  I certainly will be talking to friends and family to use this depot in the future”.

“Your salesman gave outstanding customer service.  I’ve bought a new Ford several times now and he remembers my preferences”.

“The sales person made sure I was 100% happy with the vehicle before I drove off, this was important to me as I was nervous”.

“We were dealt with professionally”.

 

Feedback – April 2016

April 2016

“Very smooth experience from start to finish”.

“From start to finish process was great!!  Just keep doing what you’re doing and customers will continue to use you instead of smaller independent dealers”.

“There is nothing to fault”.

“The people in the office at the Service Department are always helpful and pleasant to deal with”.

“Great all round experience”.

“The Sales Executive was very helpful and always on hand to discuss any concerns I may have had. This is my second new car purchase from Haynes”.

“The staff were very helpful and service brilliant, thank you”.

“I am happy to be a returning customer of Haynes of Maidstone without thought or hesitation of going anywhere else”.

“Sales person was very helpful, knew the product inside out as well as all other aspects, ie finance and all other products”.

“Salesman was excellent, gave us plenty of options and showed us the best deal, never let us down”.

“The Sales Executive was extremely helpful and worked hard to get me a deal I was comfortable with, he didn’t put me under pressure to buy and explained in full my options”.

“Everything went very well”.

“This is the 6th Ford that I have purchased from Haynes and as usual I received perfect service from beginning to end”.

“Truly professional which helped so much with the purchase of the new car”.

“The sales lady could not have been more helpful and her efforts made my change over easy, what she promised she delivered and was always cheerful and welcoming”.

“Knowledgeable staff always professional and nothing was too much trouble”.

“Swift, efficient transaction.  Very personable salesman.  Nothing that could really have gone better”

“Experience very good.  No adverse comments.  Sales staff very helpful and able to answer all my questions quickly and efficiently”.

“I would like to say a huge thanks to my Sales Executive”.

“Professional sales person, nothing was too much trouble.  Fantastic experience”.

“Could not be improved on.  Customer service was excellent from start to finish.  Staff were very courteous and professional from start to finish, thank you”.

“This is our 5th vehicle supplied by Haynes of Maidstone.  The service from the Sales Executive is first class and the Service Department also very good”.

“The level of service from the entire team was excellent”.

“Change nothing.  I always feel they take care to stop me having any worries, specially a woman on her own”.

“We have purchased many cars from Haynes and always been very pleased with the service from the salesman”.

“Car collection and return really easy and kept informed of progress”.

Feedback – March 2016

March 2016

“Friendly staff.  Car ready for collection around the time they said it would be ready.  Feel confident having my car serviced etc at Haynes”.

“The service we received was excellent”.

“The Salesman at Haynes was brilliant”.

“I have been a customer of Haynes in Maidstone for a number of years.  The Salesman I deal with is a real credit to the Company.  He always explains all aspects of the process and nothing is ever too much trouble.  Every time I visit the dealership all staff are very warm and welcoming.  So all continue doing what you are so great at”.

“Very good overall service ethic”.

“You always make the process very easy and are attentive”.

“I can trust them to do a good job for a fair price”

“Nice friendly staff who valued my time”.

“I was particularly impressed with the telephone call I received from the Sales Executive during the evening of the day I took delivery.  An exceptionally courteous enquiry to make sure everything was OK with the Mustang and that I was pleased with my purchase.  Very well done!”.

“Can’t think of any improvements that could be made”.

“Friendly but would have liked more detail about finance options”.

“Your new car salesman has shown excellent aftersales care and has been very helpful throughout”.

“No improvement needed, really good experience given”.

“My salesman was extremely helpful, answered all questions I needed and helped me with the car I wanted”.

“Salesman extremely helpful”.

“The Sales Executive was very professional and a great help with his advice and follow up assistance.  A credit to Haynes”.

“Time it took to drop off and collect car was very quick and efficient”.

“The team and service was great, I’m a Fiesta ST owner and very protective of my car, as it’s my pride and joy.  But the staff were understanding and very friendly”.

“Very good service all round, no improvement needed”.

“Overall a fantastic experience with knowledgeable sales people, the whole time went smoothly”.

“I was treated well from start to finish”.

“It’s very easy to book the car in and Haynes were very accommodating when I had to change the time of the service at short notice”.

“I wasn’t inconvenienced as I was promptly given a lift home whilst my car was being serviced and my car was ready for collection at the expected time”.

 “Good customer service, always happy to help!”

“Car was collected from my home and returned in excellent condition by your helpful and friendly staff”.

“I always will go to Haynes at Maidstone, keep up the good work and customer service”.

“The whole experience was excellent”.

“Very smooth, from booking to dropping off the vehicle and collection.  Staff are always courteous”.

“Excellent service and excellent staff who recognise you and know who you are when you walk into reception”.

“Efficient and professional as always”.

“Everything went well, timing was perfect and the people kind and considerate”.

“My requests were dealt with promptly and efficiently”.

“Good experience all round, good value”.

“All went very smoothly and received my serviced car in good time and nice and clean too!”

“All my needs were met in a friendly and professional manner”.

“The Sales Executive was very friendly and approachable and when I had a couple of questions he came back to me to resolve those questions”.

Feedback – February 2016

February 2016

“The salesman was the best car sales executive I have met in 28 years of buying cars – very attentive, responsive and professional.  I felt he facilitated my buying experience rather than trying too hard to sell me something”.

“Everything was fully explained and my questions asked were fully answered”.

“The salesman was very helpful, polite and answered all my questions honestly.  Due to his excellent help I recommended my son who has now also bought a new car from Haynes”.

“Good deal all round for both parties”.

“I have used Haynes Dealership for my last three car purchases and have always been well satisfied especially with the way I have been treated.  Keep it up”.

“I began looking at a used car but ended up buying a new one.  The Sales Reps in each department went out of their way to spend time with me and were not pushy, which would have certainly put me off.  I felt I was allowed to have a free choice and made very comfortable and welcome at all times.  They were efficient in keeping me posted about the delivery, insurance etc.  Highly recommended”.

“The Sales Executive was brilliant, explained everything fully and couldn’t do enough to help me and kept me fully updated on progress while awaiting my car’s arrival”.

“Extremely helpful sales person.  He was very informative and made me feel confident about buying a new car”.

“The sales assistant was extremely helpful and he is clearly a well experienced member of the team.  He understood what I wanted from my vehicle and he helped me get the best car for the money, which was of a higher specification than I originally thought”.

“I was extremely pleased with my overall experience with Haynes and also the sales person was extremely helpful and polite”.  

“I cannot praise the Salesman, your staff and your Maidstone store enough, nothing was too much trouble and all my questions were answered fully”.

“Our sales person was very organised and took care of everything so I had a stress free experience”.

“Very friendly staff, only too pleased to help”.

“Haynes provide an excellent service all round”.

“As always good communication.  Always feel that Haynes go the extra mile where other Ford garages do not”.

“There was all round commitment of the staff to ensure I had the best possible experience”.

“Kind staff, not aggressive sales staff.  Always in contact throughout the sales cycle, kept me updated regularly.  Took note of my specific requests and met them all”.

“Very helpful”.

“The individual dealer relationship with the Salesman was brilliant, he couldn’t have been more helpful”.

“Customer service and service excellent, keep it going”.

“The sales person who dealt with me was very professional once again.  It’s nice to be remembered from my previous purchase!  All my needs were taken into account and I felt that everything was looked at to make sure I got the best deal possible”.

“Service was faultless. Only improvement was that the part ordered could have arrived quicker for gear stick, but I appreciate that there was a bank holiday between the service and the eventual phone call to say that the part was in”.

Feedback – January 2016

January 2016

“I have been using Haynes for 15 years and have only positive things to say.  I have bought brand new cars, had cars serviced and used the Parts Department – all areas offer great customer service”.

“The Sales Executive was really helpful throughout the whole experience.  She made us feel at ease and I felt that if I had any problems she would be able to sort them out for me”.

“Total co-operation and support from Haynes at all times”.

“As always, my experience with Haynes was perfect and I honestly couldn’t recommend any improvements”.

“Staff are always very polite and helpful”.

“Everything was perfect – no problems”.

“Excellent communication to inform me the vehicle was ready for collection.  Work carried out to an excellent standard”.

“I have been a customer of Haynes for approximately 25 years.  Haynes came highly recommended all those years ago and, although personnel have changed over the years, the standard of service has never been less than excellent”.

“I have no complaints – keep up the good work”.

“I felt comfortable with the salesman and he didn’t try to push me over the sum I said I could afford which I was happy about”.

“Great product knowledge, welcoming sales team, an excellent experience”.

“Even though a refurbishment was underway, the showroom was still immaculate and the staff friendly and helpful”.

“All the guys on Service Reception are really helpful, couldn’t ask for better service”.

“Everything went really well during the whole process, the service provided was spot on and I can’t think of anything that could have been handled any better than it was”.

“Whole transaction could not be improved upon, happy from start to finish”.

“I was impressed that having discovered a fault I was given sound advice and that the fault could be put right that same day”.

“I had a very positive experience.  Staff were very helpful and approachable”.

“Friendly helpful staff who kept me updated”.

“It was brilliant and the sales lady was very helpful with everything.  So happy with it all round, the best I’ve been to”.

“It was all good”.

“The Sales Executive was very professional, pleasant, calm and patient.  Explained everything and not at all pushy”.

“Great”.

 

Feedback – December 2015

December 2015

“Very happy with all aspects, keep it up”.

“From the day I first entered the showroom, I have been welcomed, made to feel comfortable and listened to.  An excellent dealership”.

“They got me a really good deal on a full set of premium tyres”.

“I have been using Haynes for a number of years now and have found them to be excellent in all areas regarding work on my vehicle and previous vehicles.  I would strongly recommend them to my peers”.

“Bought the car at Haynes, all servicing has been done there and excellent service every time.  Always very helpful”.

“My Salesman was very friendly, went through everything with me and helped before and after the sale.  Very satisfied with the customer service I received.  Great little car so responsive for a small engine, comfortable smooth ride.”

 “The Sales Executive knew what I wanted and advised me on what was best suited to my needs”.

“My first experience with Haynes and overall very impressed”.