Feedback – January 2022

January 2022

“My car was booked in for the yearly MOT but also to check a problem with the heating system and blower.  Staff were polite, helpful and informative, thank you”.

“They are so reliable and very efficient and friendly”.

“Very helpful staff and efficient service”.

“Excellent customer service”.

“The service was carried out very efficiently and on time”.

“They have always been good”.

“Had new tyres fitted and MOT all done really quickly and efficiently”.

“Everything was very efficient and appears to have been completed well”.

“The service was so easy to book and everyone was so helpful.  I love the email with the update during the day with the information and the video.  My car was spotless when I collected also.”

“Excellent service all round”.

“From booking an appointment to checking in and checking out the car, all was smooth and trouble free”.

“Booked in at requested time and car ready for collection at arranged time”.

Feedback – December 2021

December 2021

“Great service from all involved and a quick turn around”.

“Booked in for when was convenient, work completed as requested”.

“Very prompt date given for investigation of the issue.  All issues dealt with under warranty with no pressure required from myself”.

“Great service from the team at Haynes as usual”.

“Reliable, knowledgeable and friendly salesman”.

“As always very well looked after by the team here.  Helpful team and is the reason why I never go anywhere else when I change my vehicle”.

“Great service from Haynes of Maidstone from booking in to collection.  Thanks”.

“Everything went as expected”.

“The salesman was extremely pleasant and knowledgeable and made the whole process painless.  The new showroom was very clean and bright with lots of room to view the cars”.

“All communication was excellent.  The staff are very knowledgeable about the services they provide which gives me confidence that what they are doing to my car is going to be right first time”.

“Customer service brilliant.  Service papers result very good”.

“Really helpful”.

“Very polite”.


Feedback – November 2021

November 2021

“Answered questions I had.  They were informative and kept me up to date”.

“Very good”.

“Service team was helpful, wasn’t aware that I was due to receive another year’s roadside assistance so that was explained well and very reassuring”.

“All the team at Haynes that we dealt with were friendly and helpful.  Our Sales Executive was knowledgeable about the cars he was selling and always makes our buying a straightforward experience”.

“Friendly, helpful approach from staff.  Explained things to me.  Very understanding”.

“Always helpful.  Booked Puma in quicker than I thought and was completed before time”.

“Helpful and informative”.

“Our Sales Executive was always professional, courteous, friendly and knowledgeable.  A pleasure to deal with”.

“Very pleased with the service and MOT carried out on the same day.  Also impressed with the video showing what was carried out during the MOT.  The collection and delivery service of the vehicle was very much appreciated”.

“It was all good”.

“Extremely helpful and co-operative with the times I could let them have the vehicle”.

“Very helpful friendly staff, good environment.  Car was repaired and they contacted me when it was ready for collection”.

“The service was done efficiently and quickly, and we were contacted as soon as it was ready to pick up”.

“Very helpful and efficient service both on the phone and in Service Centre, thank you”.

“Haynes are always the best.  Very good customer service and they look after the car.  They are fair and trustworthy”.

“Did what they promised”.

“Salesman was helpful and friendly without being pushy.  Unfortunately, there was a slight problem found in the computer system in the pre-customer check, so I actually received the car a few days late, but I was well catered for with the inconvenience”.

“Salesman was very helpful, informative and professional”.

“The whole experience was excellent”.

“Excellent feedback and efficient, courteous service”.

“Overall a positive experience”.

“Ease of service.  No real delays in the process.  Good communication keeping me updated on progress”.

“The service easily booked by phone and from when I booked the car in everything was explained in full.  I handed them my keys with confidence that a good job would be done which coincided with a video of my car being worked on”.

“Very helpful throughout the process”.

“Haynes of Maidstone are always very friendly, knowledgeable and they take time to explain anything you may need to go over again”.

“Sales Executive was very helpful and excellent service”.

“Good sales experience from start to finish, everything explained by salesman and good knowledge about car on pick up”.

“Good service and pricing, even down to washing the car.  Will carry on using”.

“Very efficient service received, from dropping off to advisory notices and collection”.

“All good thank you”.

“Easy drop off and no issues on collection.  Staff friendly enough”.

“Excellent customer service as always every time I book in for service”.

“Easy contact, good customer service”.

Feedback – October 2021

October 2021

“Best car service I have ever had and I will be bringing my Focus ST back to them every time from now on super happy”.  

“Excellent service from all involved in the repair of my car”.

“Receptionist was helpful and the work was carried out as arranged”.

“Haynes always collect the car from home and return it.  It has been cleaned inside and out which was great”.

“Excellent service from start to finish, even down to the coffee”.

“Everything was done very professional and of a high standard”.

“Our Sales Executive, as usual, was helpful, professional and understanding our needs”.

“The sales person put no pressure on me during my meeting.  Was very helpful with my purchase of my new car.  Advice on my finance options was very good”.

“The service team were excellent as always”.

“Excellent staff service, at service desk, cleaning and mechanics”.

“Your service agents were very friendly and helpful”.

“I found the whole procedure from booking my car in for the service, dropping my car off and then collecting it so easy.  If only life could be so easy!  As far as my experience is concerned there is nothing you could have improved on.  I am over the moon with the service I received”.

“The ease of booking the service was good and the service advisor was very attentive and friendly.  The quality of workmanship was outstanding”.

“Great level of service from the service advisors during the booking process, which was done face to face due to some concerns I had”.

“Booking process easy and efficient, reception staff friendly and helpful, work completed on time”.

“Everything was fine.  I liked seeing the video with commentary as my car was checked over”.

“Excellent customer service”.

“Very helpful staff”.

“Very helpful, everything was explained well and nothing went differently to how we expected.  Very professional and up to Haynes excellent standard”.

“Good experience”.

“Very friendly and helpful and they cleaned my car”.

“Have had cars from Haynes for several years.  The service staff have always been helpful”.

“I was reassured that my vehicle was in good hands”.

“We are completely happy with the service Haynes provide”.

“I received regular updates on the progress of my order through to delivery.  The preparation of the sales procedure I found to be particularly helpful and knowing my situation regarding financing the purchase”.  

“The customer service representative was very helpful and the service was done in very good time”.

“Excellent video explaining items that needed further work”.

“Everything went according to plan, no issues”.

“Very efficient and kept me updated with progress”.

Feedback – September 2021

September 2021

“They exceeded my expectations”.

“Friendly and efficient service, done on time and good coms”.

“Went as easy as normal”.

“Very responsive to questions.  Always helpful”.

“Very efficient”.

“Service team was very good from when I dropped it off to picking it up, it all went well”.

“Everything was done quickly and efficiently and can’t think of anything that could be improved further”.

“Much better experience than the other dealer where I bought the car”.

“Everything was done to the highest quality and care”.

“Excellent service from Haynes of Maidstone, as always.  Booking was easy, reminder received the day before by text which is helpful.  Courteous and polite employees.  This is the seventh car I have bought from Haynes.  I guess that says it all”.

“Good service”.

“Good contact and service provided by your sales staff at all times”.

“Our Sales Executive was very helpful and took her time explaining everything as new to mobility”

“Communication from members of staff at Haynes was really helpful from drop off to collection”.

“Completed service and extra tasks in timely manner”.

“Very pleased with 12 month check, home collection was very good and driver very polite and efficient.  Many thanks for the service”.

“Excellent service as ever at Haynes of Maidstone.  Have all three of my Fords maintained by Haynes and they are helpful, courteous and take care of my vehicles.  Received the video health check on the Fiesta and was very impressed with the manner in which it enabled me to see for myself the condition of the car and assisted by very helpful comments made by the technician”.

“The service team are always helpful.  They take time to explain faults and give advice.  Updates are prompt and factual”.

“A big job was needed on the car.  The staff kept us updated throughout, checking we were happy with everything.  As always, everyone was very helpful and polite.  We have no complaints at all”.

“Fantastic service.  Great staff who explained everything very clearly”.

“Clear pricing, good communication and you feel that your car has been treated in the way you would treat it yourself”.

“Had a great experience”.

“Accommodated my diary constraints.  Loved the video of the inspection”.

“The Sales Executive was absolutely excellent.  The sale was very easy on me which is great as my life is hectic with 3 children so not having to worry and this being made easy on me is exactly what I want”.

Feedback – August 2021

August 2021

“Fantastic service all round as usual by the team at Haynes”.

“Good communications, efficient, friendly staff”.

“Courteous and polite service.  Very helpful”.

“Staff were really attentive and listened to our needs and met us where we needed to be on price.  I didn’t feel pressured into anything or felt uncomfortable.  I have had quite a few cars from other brands and this was by far the easiest and least stressful yet! Made having the new car really enjoyable and I love it.  Thank you team!”

“Excellent booking in, MOT video great and car cleaned.  Whole experience was excellent and good value”.

“Really helpful, very good service given”.

“Great customer service”.

“Always helpful and on time”.

“Excellent customer service when dropping of my car.  Explained fully what had been done”.

“Good communication.  Polite and informative”.

“Excellent customer service”. Old established firm, been going to Haynes various times over the last 40 years”.


“Car returned clean and in good time.  Nothing more to say really”.

“The Sales Consultant went out of his way to explain how the vehicle worked plus made handling the various paper work easy and not a chore.  Plus, the handover was very easy with everything explained”.

“Easy process, the Salesman was very helpful”.

“I was impressed how the sale was handled”.

“Very helpful throughout the process.  The lady on reception was lovely too when we needed to call with a query”.

“Excellent service as always.  They kept me updated throughout”.

“Efficient with no problems”.

“Always a brilliant service, very helpful”.

“Really good experience from a client perspective”.

“The salesman talked us through any changes that were different to our existing car.  There was no pressure from him, which is why we went back to Haynes”.

“Our Sales Executive always helpful and explains things very well”.

Feedback – July 2021

July 2021

“Our Sales Executive was very helpful, efficient and reliable, she dealt with questions quickly and followed through on what she said she would do”.

“The Sales Executive was very helpful in helping me choose the right vehicle for my needs”.

“Great Service as always”.

“Excellent customer service.  When I explained that I would have to wait around until my car was serviced, they went to great lengths to make sure my vehicle was serviced promptly”

“As per previous visits, everything went as planned.  Service staff were as usual friendly and professional altogether another good visit”.

“Process of ordering car was spot on, very easy”.

“Excellent showroom staff”.

“All aspects were fine.  Booking, check in, feedback on repairs and pick up.  No problems”.

“Everything was good”.

“As ever I was pleased with the condition of the vehicle after the service.  The staff I spoke to in the office were very helpful and efficient”.

“Very satisfied with the service”.

“Everything went smoothly as always with Haynes Maidstone.  This is now my 4th Ford and extremely happy with both the customer service and cars.  The Sales Executive in New Car Sales is great!”

“Haynes and the Sales Executive are always perfect”.

“All good”.

“Didn’t have to wait too long, and was called as soon as car was ready”.

“Hassle free experience”.

“Finished before the time I requested so very pleased”.

“Friendly efficient staff.  Returned car at time I requested.  Car was lovely and clean.  I trust them to do a good job”.

“The complete service was excellent.  From collection of my car, service complete and car returned.  No hassle”.

“The whole experience was a good one.  I very much liked the fact that there was no sales pressure but the Sales Executive was there when needed and his advice and knowledge was excellent”.

“Car picked up and dropped off as promised.  Service and MOT done without a problem”.

“Very friendly staff and a top quality service”.

“Very helpful and friendly and accommodating.  Easy process and any questions answered promptly and very knowledgeable”.

“Prompt service as usual and kept informed of the status”. 

“Good service”.

“Easy to book and work done on time”.

“I drive a 75 mile round trip to use Haynes because of the service experience”.

“Difficult to improve on excellent”.

“Haynes service give 100%”.

“Well organised, timely and efficient”.

“All work done satisfactorily.  Car picked up and returned in good order”.

“Everything went smoothly”.

Feedback – June 2021

June 2021


“Easy booking process and good experience on the date booked.  Service promptly completed”.

“Great service as always”.

“Ready when they said, no pressures to have pre-emptive work done.  Car valeted prior to pick up”.

“No need for improvement, very good, very professional”.

“The Sale Executive was excellent and listened to what I was after and what budget I had”.

“Very helpful and quick”.

“Excellent service all done on time”.

“I’m really pleased with the service I received and would definitely recommend Haynes to friends and family”.

“The pick up and drop off service was spot on”.

“Worked out the best deals to meet our needs.  Polite, curious and helpful”.

“Without a doubt the Sales Executive has to be the best car sales representative I have had to deal with.  He explained the whole purchase procedure of the new vehicle in a very friendly and professional manner.  I thought the video he made explaining about my new Puma was a very nice touch, it made me feel valued as a customer.  Personally, I would have no problem recommending the Sales Executive as a first point of contact if any of my friends or family are thinking of purchasing a new Ford.  When my next vehicle is due for renewal I will be seeking the Sales Executive’s assistance once again”.

“Fitted me in at short notice”.

“Good very helpful staff”.

“Very courteous, professional service.  Informative including a video health check.  Peace of mind.  Haynes are the Ford dealership you can rely on.  Excellent”.

“Polite, attentive, efficient”.

“Our Service Advisor was very attentive and helpful”.

“Just great service as always”.

“The Sales Executive was lovely.  She explained everything fully to us and the handover was excellent too.  She also followed up with a call to make sure there were no problems.  A lovely lady and very knowledgeable”.

“Looked after my car and kept me updated”.

“Nothing to improve the right car in the right place when we visited”.

“Very knowledgeable on the car”.

“The Sales Executive was helpful and knowledgeable throughout the whole process from walking into the showroom to receiving my new car”.

“Very pleasant salesman – explained everything carefully and patiently”.

Feedback – May 2021

May 2021

“The salesman was extremely friendly, efficient and helpful it made the whole experience stress free and pleasant.  I am delighted with my new car”.

“Very pleasant people, very helpful”.

“Your Service Manager is a credit to your dealership and a pleasure to deal with”.

“Helpful salesman”.

“We have had a good relationship with Haynes Commercial Sales for some time.  Their car sales team have the same high regard to delivering an enjoyable customer experience.  Having come out of a BMW, I am wholly pleased with my decision and my wife is equally pleased with her Puma at just over 12 months of ownership”.

“We were very pleased by the service we received and by how stress free it was to complete the paperwork.  At every stage everything was explained and the whole process ran smoothly”.

“The Sales Executive was very helpful.  He guided us through everything we needed to know.  This was our first new buy and the experience the Sales Executive gave us we would recommend him to family and friends.  In fact, we have already recommended him to our friends who are thinking of buying a new car.”

“I was very impressed how easy it was to buy a new car and it all went like clockwork”.

“Really impressed every time I come to this garage.  I live in Orpington and although it’s a drive wouldn’t want to go anywhere else”.

“The staff at Haynes Ford were excellent, information regarding vehicle collection, video health check, costs and assistance with repair queries concise and helpful and they even washed my car, terrific service”.

“Haynes were excellent at all stages”.

“Easy drop off and courteous staff.  Communicated when car was ready.  Clear about what had been done/passing MOT.  Washed car, easy to collect.  Felt safe”.

“It was easy and very convenient”.

“I was looked after very well”.

“Very polite and very helpful, everything was explained clearly, excellent throughout.  Have dealt with Haynes for many years, have bought my last three times from them, both new and secondhand.  Would recommend to anyone”.

“Service and MOT done, more than satisfied with work done.  Car cleaned as well”.

“Everything perfect.  Service team are friendly and efficient and the car was all ready as promised”.

“Very helpful staff and overall quality of service was good.  Happily recommend Haynes and will return for next MOT/service”.

“It all went well”.

“Very helpful”.

“Quick, efficient and coherent.  The Sales Executive was very helpful and responsive.  I received delivery of my new car within two weeks of mine and his initial conversation.  Very happy with the deal”.

“Everything went well, from actually booking the required work to the efficient collect and return on the day”.

Feedback – April 2021

April 2021

“Car collected and returned in good time”.

“Worked carried out quicker than expected, informed quickly”.

“Our Sales Executive was very helpful and kept me constantly updated with the manufacturing delays with my car.  Fantastic walk through video and great after sales care.  Our Sales Executive called me a couple of days after I collected my car and answered my questions very promptly”.

“Flawless service as usual from the whole service team at Haynes”.

“Service desk observing Covid protocols with friendly staff.  Service completed efficiently and in agreed time”.

“Great sales, service and assistance”.

“Ease of booking.  Felt safe during Covid as hand sanitizers available and worked. Free masks for those who had failed to bring their own, easy to use one way systems.  Screens, keys returned in sealed plastic bag.  Charming, helpful staff who explained what was happening at each stage.  Very good knowledge of staff”.

“The experience was very professional and informative”.

“Easy process and friendly helpful sales staff.  Our 4th purchase from you and would recommend”.

“Excellent service from the Sales Executive.  Informative, polite, very helpful.”

“I had to change the date of the service and the staff were very accommodating.  The service and MOT were carried out to ensure I could have my car back for lunchtime.  As always the staff were polite and friendly”.

“Just went very well, great attitude from service staff.  Job completed when promised with a call to say ready for collection.  Once again a smooth operation”.

“Very friendly and very prompt”.

“All excellent, car picked up from home, good staff”.

“Excellent service as always, can’t fault the team at Haynes Maidstone”.

“Staff helpful and customer focused”.

“Everything went well from car selection through to finance through to car collection”.


“Our Sales Executive was absolutely amazing, no hassling just honest and professional”.

“Very efficient & professional service personnel”.

“Excellent service & ease of booking”.

“Nothing could be improved as the service we got was excellent”.

“Everything was perfect, nothing needs to improve”.

“Excellent and honest coherent communication and customer service delivery from start to finish of the sales process.  It is a shame that I had to purchase the new vehicle from a dealership 60 miles from where I live as the two local Ford dealerships both failed to deliver satisfactory customer service”.

“I liked the place where I booked in for a service.  Felt Covid secure, professional and friendly”.

“Well planned, Covid safe”.

“The whole experience was very good from start to finish”.

“Excellent experience”.

“Communication with me was brilliant and the service they have provided has been amazing and I’m very happy to have a Ford car and have this service”.

“The experience was all pleasant, staff very helpful, friendly”.

“Good service overall with no real issues”.

“Staff helpful and answered all questions promptly”.