Feedback – September 2019

September 2019

“Very quick service and staff very polite, car was left spotless”.

“Overall excellent service by Haynes”.

“Good communication made it an easy experience”.

“Excellent service as always cannot fault the company.  Car was picked up and delivered back washed and fully serviced”.

“It was an excellent service”.

“Everything was made very easy and I felt very well looked after throughout the whole experience”.

“Helpful and friendly”.

“All good”.

“Great communication”.

“Quick and efficient all round from booking in, checking in and collection.  Thank you”.

“Check in was good and the courtesy car was already.  I was contacted when car was ready for collection”.

“The Sales Manager was able to provide a number of options, in order to meet the timelines of changing the car.  The Sales Manager placed the customer at the centre of the process”.

“The Sales Executive was very easy to deal with and I felt that he really understood what I wanted and needed from a new car.  I was impressed by his professionalism and he also knew your products inside and out.  He could also explain the features to me and how the benefits related to my situation, this really gave me confidence in my dealing with Haynes”.

“I had a great experience during the purchase of the car, had to wait a little bit more than I was expected but our Sales Executive kept me updated all the time and also he made me a favour of getting me a courtesy car during my waiting time”.

“Haynes had everything arranged properly so our new Motability car was handed over exactly as it should be.  This is our third Ford from Haynes and we often recommend them to our friends.  Our contact took the time to run through the various features and controls of the new car, which was greatly appreciated.  I cannot think of any improvement to the excellent customer service which we always have from Haynes”.

“Our Sales Executive was excellent in her customer service and her knowledge of what we wanted.  She answered all my questions re the Ford Privilege Scheme.  She kept me updated regarding the arrival of the car.  She made me aware of discounts and offers that might be available to me and was able to explain and answer any questions I had”.

“Everything was excellent from start to delivery.  The Sales Executive was an excellent salesman who listened to all our needs and found the car we asked for.  He kept us updated and was brilliant on delivery going through everything on the car”.

“Brilliant from start to finish”.

“Everyone is very helpful”.

“All went perfect”.

“Very good sales team.  Knowledgeable and helpful.  I was kept up to date of the build dates and estimated time of delivery.  Any queries I had were dealt with quickly.  A very pleasant experience and I will use them next time even though I have a couple of dealers nearer to me”.

“Happy with the service that I received”.

“Very good service and helpful advice.”

 “I really like the online video and report.  Always excellent customer service.  I really like the roadside cover too”.

“All splendid”.

“The whole experience was very well handled, the details were explained carefully so there was no doubt in my mind before signing”.

“As always, staff very polite and helpful.  Work was needed on brakes and was carried out quickly so we weren’t without a car for long”.

“Quick and friendly service”.

“Friendly and knowledgeable staff.  I was fully kept up to date with the process and the issues that did arise were both minor and rapidly dealt with”.

“Staff were polite and helpful, easy to book my appointment and no problems on the service day, price given beforehand so I knew exactly what I had to pay”.

“Simple to book and helpful staff on the phone and in dealer”.

Feedback – August 2019

August 2019

“We received a warm welcome from all staff.  Our Sales Executive approached us and helped us in every way possible”.

“Everything ran smoothly.  Car collected and returned as arranged.  Kept up to date regarding collection and delivery arrangements”.

“They understood exactly what we wanted and gave us the different options available”.

“Really well explained in every detail”.

“Accessible and on time”

“The friendly approach of the sales team and their knowledge of the various models to support me in my choice of a new car”.

“All members of staff were friendly and helpful.  Was contacted as soon as Kuga service was complete and ready for collection.  Time was taken to explain the service findings/recommendations”.

“Communication was excellent”.

“Friendly staff, approachable, helpful”.

“Excellent service from collection from home to return”.

“Booking was very easy and car service was very quick”.

Feedback – July 2019

July 2019

“Everything was carried out as arranged, time, date and even a courtesy car was available”.

“Great service”.

“Was pleased I was able to move my booked service to a sooner date”.

“As always all went well as for want could be improved, not a thing.  Well done”.

“From original booking to drop off and collecting, the whole process was easy and staff very courteous”.

“All was very smooth in purchasing car.  I live in Ashford which is 15 miles away from Haynes.  I have a dealer close to home address but the service you get from Haynes is excellent”.

“The Sales Executive has been very helpful and efficient”.

“The vehicle was serviced on time and I was very impressed by the valet service”.

“My car was booked in quickly at a convenient time.  The service staff understood exactly what the car was in for.  I was sent a video of the technician working on my car.  I received a text telling me my car was ready for collection”.

“The Sales Rep at Haynes Maidstone is professional and helpful he couldn’t have done any more.  This is the second car I have purchased from him, top man”.

“It was well managed.  Our Sales Executive and the rest of the team were helpful and ensured that everything was completed satisfactorily”.

“The collection and delivery of my car by your staff they were very helpful”.

“Can’t fault it”.

“The Sales Executive was very good and helpful throughout the sale”.

“I arrived late but was greeted and made to feel that nothing was a problem.  I was contacted during the day to be updated on progress when I collected my car it was a fast process, no waiting around.  My car was very clean inside and out, I am extremely happy”.

“The sales person was very helpful and found a good deal that fitted what I needed”.

“Pick up and drop off time of vehicle was good.  Personnel were polite”.

“Nothing much to say as the experience could not have been easier”.

“Our Sales Executive was very courteous and knew what he was talking about.  He managed to get me a good deal also”.

“Friendly team”.

“The salesman was very helpful, clear and informative”.

Feedback – June 2019

June 2019

“It was all good.  I changed my appointment which did not faze anyone and then at the last minute asked for a MOT to be done.  Everything was done.  I took the car in at about 8.15 and asked for it to be ready by 3.30, it was.  Then everything was explained to me carefully”.

“It was easy for me to phone and book a day for my service and MOT that was convenient for me.  I was met by your friendly and efficient staff at Haynes when I left the car.  Communication was great and I received a text message saying that the car was ready.  I also received an email with an inspection video.  I am very happy with the Ford breakdown assistance I get with the service as it gives my wife, whose car it is, piece of mind. Thanks for your service!”

“They looked after my car and myself with professionalism.  They kept me informed and timescales.  They also gave my car a thorough clean”.

“Impressed with the attention given to a couple of longstanding issues with my vehicle which were resolved on this visit.  Very professional video clip of work required on my vehicle in the workshop and the communication between myself and Haynes to carry out work recommended by them.  In short, very professional and straightforward”.

“Very good service, car returned lovely and clean.  Very well done thanks”.

“Very good”.

“Nothing to improve.  I was kept informed throughout and the information was good, particularly liked the video as it was very informative, thanks”

“Easy to book and communicate with Haynes.  Pleasant and helpful service team”.

“I had no issues with the quality of service provided”.

“Very friendly and helpful”.

“Felt it was a good service and car washed”.

“Everything was fine, everybody was very helpful”.

“Our Sales Executive was very helpful and knowledgeable”.

Feedback – May 2019

May 2019

“The Sales Executive was so helpful right from the beginning and kept up to date throughout the process.  100% service given to me and my wife.  I have been a Motability client with Haynes Ford for the last 22 years and proud of this very much.  I love Fords and will not have anything else”.

“All smooth”.

“The salesman was very helpful and not ‘pushy’ which helped the overall experience.  He even agreed to come on his day off to hand the new vehicle over to me”.

“All service was very good”.

“We again were served by the same Sales Executive from Haynes of Maidstone.  As always, he was very professional and helpful.  As this is the second time we have dealt with him we obviously found that he had got to know our needs and discussed if things, especially as to our mobility, needed to be addressed.  A big thank you to him who guided us through the buying of our mobility car and made sure that we knew about the car’s features.  He has kept in touch and we know who we need to go to with any car problems”.

“Very happy with Mountune upgrades fitted and care taken to look after my vehicle as I am a particularly fussy customer.  Went that extra mile, overall very happy”.

“Good customer service”.

“The handling over and the collection was painless nothing to improve I feel”.

“Quick service”.

“Been with Haynes Ford, Maidstone since 1971 as, always great service, thank you”.

“Very efficient service and polite helpful staff”.

“Great care taken over looking after my Heritage Edition”.

“Our Sales Executive was very patient.  Worked out the best deal for us with our budget.  The whole transaction was smooth and efficient”.

“Our sales person was very knowledgeable, professional, friendly and courteous.  Nothing was too much trouble for her and I cannot fault the service I received”.

“Outstanding service”.

“Professional and great service from our Sales Executive from start to finish.  Happy with the deal and the experience with the car so far no problem.  I hope it continues this way to the end of the three year term.  If so, we would be more than happy to go again.  Thanks”.

“Great customer service”.

“I received excellent treatment when dealing with the purchase of my new Kuga.  The salesman was brilliant and answered everything that I needed to know.  His level of information was first class.  Haynes of Maidstone has had a long history of 100% service and care of their customers and of course we trust them”.

“Friendly staff, clear information, efficient service”.

“No hassle, pleasant polite and helpful salesman who came into work specially to help us order our new car at a convenient time to us”.

“Excellent service”.

“Everything went well, I personally could not think of anything that needs improving”.

“The service from Haynes was again first class and the salesman kept us updated on the car’s progress and made the purchasing process a very smooth one”.

“Very helpful and professional.  Have recommended Haynes to several people.  Amazing service, five stars”.

“Our Sales Manager has sold us three cars over the past eight years.  He knows us and was able to advise us how to upgrade our car, thank you”.

“Everything was explained to me and there was a follow up phone call to check that there were no problems”.

“Delighted with the whole experience from discussing my new car to driving it away”.


Feedback – April 2019

April 2019

“Everything from our initial enquiry to the collection of the new car was handled most efficiently by our Sales Executive whose customer service to us was exemplary.  It was an absolute pleasure”.

“Thank you to our salesman for such great service”.

“Our sales person was a star, very helpful, kind and well-mannered gentleman.  He took us for a test drive before our purchase and was very helpful in answering all our questions.  One of the best dealers I’ve been to and we had an excellent sales person.  I will definitely recommend Maidstone Ford to family and friends”.

“Good service, efficient and friendly staff”.

“I was impressed by the level of service I received from the sales person.  They dealt with my endless requests and questions promptly and politely.  They are an asset to the Maidstone branch of Haynes”.

“Everything went according to plan which is all anyone wants”.

“Very smooth handover for courtesy car.  Friendly and knowledgeable staff on the service desk.  Everything explained in full detail”.

“The service at Haynes is excellent”.

“Very helpful, explained any queries I had.  No issues”.

“Looked after from the beginning to end.  Salesman made everything clear and simple to understand”.

“Everyone at Maidstone Haynes was friendly, polite and welcoming”.

“Excellent service.  Very helpful and attentive service staff.  Everything completed on time and to my full satisfaction.  Couldn’t ask for more!”

“Very good service and polite personnel”.

 “Our Sales Executive was very helpful in every way and made the whole process very easy”.

“Everything done well”.

“Excellent Service”.

“I was very well treated by the sales staff both on the day of viewing, then on the day of purchase.  Everything was very well explained and presented.  The follow-up service has been very good”.

“Excellent service.  Helpful and attentive staff.  Excellent facilities”.

“Very efficient sales service”.

“It went very well and I can’t think of anything you could improve”.

“All very easy and no hassle.  The staff very polite and kept me updated on what was happening with the service and what needed attention on my car.  Especially pleased with how the car looked when I came to collect it, the valet on my car was excellent, thank you”.

“The Sales Manager was knowledgeable of the product and kept me well informed from the time of order through to delivery”.

“From the minute we arrived at the Maidstone branch everyone was friendly and very helpful.  Our sales person was professional and succeeded in finding us the car we wanted at short notice”.

“Our Sales Executive was an excellent sales person.  Very efficient, friendly and informative”.

“All went well.  Our Sales Executive was very professional”.

“A very professional level of service”.

“Professional, informative and patient”

“Friendly staff.  Everything explained clearly.  Car valeted and ready in a timely fashion”.

“Great Service”.

“Very good service and friendly staff”.

“Car was serviced and needed MOT.  Staff were friendly as always and let me know when the car was ready.  Nothing needed improving”.

“I must say that it would be quite hard to improve upon the experience I received.  The man who looked after me when I initially brought the car in was very helpful and informative. Although I cleaned the car before it was serviced, it came back even cleaner so a big thank you to the valet”.

“All very good”.

“Thank you to our Sales Executive for being so great”.

“Good advice given.  The Salesman was very helpful and friendly”.

Feedback – March 2019

March 2019

“Always good service, text to let me know car was done was a nice touch”.

“Good quality service from the Manager and staff to get me the best deal they could as I am a loyal customer and have got to know them well”.

“Excellent communication through the entire process.  Welcoming and engaged staff that were completely aware of the different options to me as a mobility customer.  Extremely helpful from start to finish”.

“Excellent service”.

“Whole booking process very easy.  Car ready when asked for.  Staff very friendly and helpful”.

“Excellent service as always even helped my daughter”.

“As a returning customer, I felt that everything went well with the sales experience.  I’m not sure that anything could have been improved”.

“Our Sales Executive was very helpful and although he was new in the position, I felt he was extremely helpful with his approach.  Very pleased with the whole experience”.

“Usual high standard as in previous 12 years”.

“The whole experience was very good.  I had opted for Haynes to collect my vehicle from home and return it once the service was completed.  I received a phone call to say that they were on their way to collect the car and another phone call to advise that the service was completed and to collect the payment from me”.

“Excellent service completed in the time I asked for”.

“We were well informed from start to finish of purchasing our car.  The salesman was very friendly and helpful”.

“Very courteous.  All necessary work done according to price estimate and car thoroughly cleaned inside and out.  Very pleased as usual”.

“Everything went like clockwork”.

Feedback – February 2019

February 2019

“Our salesman was really helpful and listens to exactly what you are looking for.  He is happy to spend time explaining all the options and gives you time and space to consider without pressure”.

“Yet again an excellent service from the staff at Haynes.  Very informative, helpful, polite and focused on our needs.  Presented us with options, explaining fully the benefits and differences between them and enabling us to make an informed decision.  Very happy with the service and overall experience”.

“It went very well no problems”.

“I always find that the customer service at Haynes of Maidstone is excellent; helpful and knowledgeable staff, easy to book and competitive on price overall”.

“Our Sales Executive was very helpful.  I could not have asked for better customer service”.

“The service that we received from your Sales Rep was second to none.  She was very helpful and there was not anything she did not know about the car.  She was very friendly and made us feel at ease.  We have dealt with her for the last 10 years and we would not want to deal with anyone else”.

“Professional and friendly salesman”.  

“You don’t need to improve”.

“Second car bought from our Salesman, always a pleasure to have a catch up too”.

“Completed in good time”.

“The Sales Executive was very helpful and friendly and made sure I understood everything.  All the staff there were very friendly too, this is why we always come back to Haynes.  Loving my brand new car, please can you send my thanks to him”.

“Efficient to book in.  They collected and returned the car cleaned inside and out.  Perfect service”.

“Great service all round”.

“Nothing to add really, my salesman was not pushy and delivered a first class customer service and showed great professionalism”.

“Our very good salesman never fails to make me satisfied with my purchase of car every time. Very very good service”.

“The experience of getting my new car was done very well.  We had an excellent salesman.  He attended all of my needs and it was easily sorted out and communication was on point”.

“Been a customer of Ford for my last 6 cars and every time they come through for me – always give me a great deal that can’t be matched”.

“All good”.

“Great service”.

“I was extremely satisfied with all aspects of my sales experience and don’t have any suggestions for improvements”.

“All went to plan”.

“Our Sales Executive was very helpful”.

“Nothing could be improved.  Very happy with the sales experience.  Our Sales Executive is lovely, always welcoming”.

Feedback – January 2019

January 2019

“Was very pleased with the professional service given by the Sales Executive.  Can’t think of anything that could improve the sales experience.  I was treated in a very professional manner during the buying process.  All my requests were dealt with efficiently”. 

“First time buying a new car.  I had fantastic advice and a great service”.

“Very good experience with the service reception – they are always polite, friendly and helpful.  The service was done and the car was also cleaned well – full marks to the cleaning team”.

“Could not have been better”.

“Found sales people to be very helpful and knowledgeable making the whole process very simple and pleasurable”.

“Brilliant service, very understanding and listened about the problem I had with my vehicle.  Fault was rectified very pleased with service”.

“My sales person was always approachable, helpful and willing to give good advice – especially as this was my first time buying a car on finance so I wasn’t too sure on some aspects.  My overall experience was great”.

“We didn’t feel pressured into making a decision.  Kept well informed during the period from decision to car being handed over”.

“Staff were very friendly and helpful, no pressure was put on me to buy.  I don’t feel anything could be improved”.

“All went well”.  

“Speedy collection and delivery back home.  Service completed before lunch”.

Feedback – December 2018

December 2018

“Good communication from start to finish, nothing could have been improved”.

“Staff always helpful and treated respectfully”.

“Brilliant service, very understanding and listened about the problem I had with my vehicle.  Fault was rectified, very pleased with service”.

“The staff were very efficient and it all went smoothly”.

“You were made to feel like one of the family and they took the stress away from buying a new car”.

“My car was collected from my house by Haynes staff, taken to the dealership, serviced, washed and then driven back to me.  Fantastic, thank you.  Thanks especially to the two guys who collected my car and who were very professional and friendly.  Excellent all round!”

“I have been very impressed with Haynes”.

“Friendly and helpful staff.  I didn’t feel rushed or patronized”.

“The job was done within the time frame suggested.  They did not overpromise”.

“Smooth and stress free experience.  Our Sales Executive was always available to answer any questions.  Minor mechanical issues after delivery were quickly dealt with.  Overall it was a good experience”.

“Everything went well”.

“Nothing could be improved”.