Feedback – June 2023

June 2023

“My Sales Executive is excellent all round.  He knows his stuff.  He has taken the time to understand what I need in respect of a car, explains things at my level and pace and is always courteous and good humoured”.

“The staff were friendly and efficient.  It was easy to drop off the car.  I was updated throughout and before any work was completed, I was called to discuss what could be done”.

“Showroom well presented, attentive host and sales staff and we were made to feel welcome immediately.  Sales person was highly knowledgeable and able to answer all our questions and nothing was too much trouble.  Extremely impressed with the service received”.

“Kept informed and up to date on progress of the car.  Polite and easy to talk to.  Answered any questions and queries without hesitation.  Explained all aspects of the car in full and we did not feel rushed or if we were taking too long”.

“Quite simply diagnosed the problem, gave me a formal quote which was agreed and the job was done while I waited for the vehicle couldn’t be better”.

“Very good customer service, staff so helpful, always on time, first class”.

“Easy to book the service, with a selection of dates.  Service staff helpful, both on delivery and collection.  Found the video by the technician comprehensive and helpful”.

“All round amazing experience, would recommend highly”.

“Great service! They even got the truck collected for us the same day as we were going to be away”.

“Excellent service as my car was picked up from my house and dropped off again at the end of the day.  So much more convenient.  Thank you”.

“Very efficient in arranging date and time of service.  Organising collection and return of vehicle.  Explaining with use of video the service inspection of vehicle.  Washing the vehicle is appreciated.”

“Professional and courteous at all times.  Kept me informed”.

“Booked service and work was carried out on schedule and on time with good video to back up the work”.

“My motor home was in for an MOT.  Everything was handled with efficiently and personably”.

“I found the communication was good.  I liked the little videos and the one explaining how things worked when I picked the car up.  It covered everything.”

“Completely satisfied with the service received”.

“Very polite, professional and helpful.  Made me feel welcome and showed me to the coffee machine in the waiting area.  Work carried out was done to an excellent standard.”

“So easy and I loved the video that was sent to me of my car while it was being checked out”.

Feedback – May 2023

May 2023

“Our Sales Executive was just the right balance of helpful and informative whilst not being annoying or pushy”.

“Thorough service and friendly”.

“Staff were very helpful and knowledgeable”.

“My personal situation was different to most and he was accepting and understanding throughout the experience.  An asset to Haynes and Ford”.

“The sales person I spoke with was brilliant.  The second time I have bought a car from him at the dealership and its his service that will lead me to return for any future purchases”.

“Good communication, everything completed on time for collection”.

“The gentleman that dealt with our purchase was professional and provided a great service.  It’s the reason we opted to go with them rather than the Ford dealership closer to home.  I have recommended this dealership to my father too who is also in the process of buying a new car from them”.

“The salesman kept me well informed on the progress of my vehicle”.

“Dealer was very professional.  Never felt rushed and always happy to explain if there was anything I didn’t understand”.

“Service absolutely first class as always.  Easy to book in at a time of my choice.  On the day greeted by a friendly service advisor and received a very detailed and informative video summary of the first inspection.  Service completed on time as promised and with no issues.”

“As a returning customer at a busy time for Haynes I can say the quality of customer service received was still of high quality.  I always feel welcome and well taken care of”.

“Always been completely satisfied over the years, thanks”.

“Helpful and polite and thorough”.

“All staff were very professional, courteous and helpful.  Totally satisfied with the feedback from service and MOT by video link and paper copy”.

“Great service easy to book and was kept updated on progress”.

“Car was collected and serviced in time frame given and issues commented via phone and video.  All good!”

“Warm welcome, efficient in dealing with car and needs.  Came back clean.  A fair price”.

“I have used Haynes for many years, both for the purchase of both new and used cars, and services and repairs.  The staff are always friendly and helpful and are experienced.  I will continue to use Haynes”.

“Friendly service, very helpful”.

“Polite, friendly and informative”.

“The dealer has always been very helpful and accommodating”.

“Friendly greeting with no wait.  Everything explained.  When car collected I was given a very comprehensive report on everything explained in detail and cost as agreed”.

Feedback – April 2023

April 2023

“Our Salesman was absolutely outstanding”.

“There is nothing I could add.  I was treated as a valuable customer”.

“Very good prompt service at the service desk.  Given approximate time for collection of the vehicle and later informed during that time window that vehicle was ready for collection.  Very pleased with the quality of service received from staff”.

“Haynes provided the usual professional service that keeps me coming back”.

“This is the first time I have used Ford and I couldn’t’ fault them.  A very satisfied customer!”

“I was instructed very well about my new Ford Fiesta.  I hadn’t driven a digital car before and was a bit apprehensive but it was explained very well to me and I am very happy with it.

“Very helpful and very fast would definitely recommend”.

“I don’t think Ford could improve anymore as I had an extremely good experience”.

“Nice and quick service”.

“The Sales Executive was very helpful and answered all my questions regarding the vehicle I purchased.  Good service.  Hope he will be there to help when I buy my next car”.

Feedback – March 2023

March 2023

“Easy process and no improvement needed”.

“Smooth, stress-free process and friendly service throughout”.

“Great team, very helpful and friendly.  The Sales Executive is a very helpful part of the team, she has helped me with any queries or questions I’ve had, she is a credit to Ford Maidstone branch”.

“New Car Sales staff were very helpful, as usual, with relaying options open to me regarding trading in old leased car and taking out a new car lease.  All documents explained well to me.  The whole process took three weeks to finalise the handover of my new car, so an excellent service was given to me.”

“Perfect all the way”.

“I ordered my car in November and was appraised of the situation throughout the time until its delivery in March.  Sales were friendly and efficient in dealing with all requests”.

“Great Service, nothing to improve on”.

“No improvements necessary as far as I am concerned”.

“I was sent a video of my Car’s service and was given constructive feedback on my car’s service and soon after a young lady at the desk said my car was ready to go”.

“Everything was good”.

“The whole experience of having my vehicle serviced and MOT by Haynes of Maidstone is made stress free by them having the facility of collecting my vehicle from home and taking it away to have its annual service and MOT.  The lady that collects my vehicle always telephones me to say that she is on her way to collect the vehicle.  She is always polite and friendly.  I receive a telephone call to advise me on any work that needs to be done on top of the service and I get another call when my vehicle is being returned.  Cannot fault the customer service”.

“The Sales Executive really went above and beyond with making sure we got the vehicle on time and gave great customer service”.

“The Sales Executive was really professional and helpful – there was no ‘hard sell’ which we have experienced at times from other dealers and which would have most likely put us off.  We enjoyed the experience and we are now enjoying the car – thank you Haynes”.

“I don’t think there was anything that could be improved”.

“Very supportive and helpful during the selection of and subsequent purchase of a new car”.

“Was a super nice experience overall, everything was explained to me in great details and helped me get a car that I had been wanting for ages”.

“We received a very friendly reception at the Service desk.  All requirements were attended to.  Comfortable warm waiting area, was very welcome”.

Feedback – February 2023

February 2023

“Service was completed promptly.  Very satisfied”.

“Sales Executive was very helpful and the purchase went very smoothly.  Would highly recommend”.

“Always excellent service”.

“The staff were very responsive & polite”.

“Professional and efficient service”.

“All staff very helpful and polite”.

“I found the whole transition at Haynes very smooth.  Getting my car booked in was simple and I was asked if I needed it back by a certain time which I hadn’t experienced before and had actually had a negative experience at a different Ford dealer in previous years, so this was a breath of fresh air.  I was kept informed and service was friendly at all times”.

“I always get excellent service at Haynes Maidstone.  No improvement necessary as far as I am concerned”.

“Very efficient service, thank you”.

“Showroom always immaculate, great staff, work done to a high standard.  First class service”.

“First service performed.  Also offered a free wash. Call received once all was completed”.

“The team were very professional and friendly.  Car was serviced to a high standard”.

“Excellent service and an excellent car.  I never looked back since day one (more than 15 years) and never thought of going anywhere”.

“Everything fine, on time and all went smoothly”.

“Always greeted as a valued customer even thought quite new to Ford”.

Feedback – January 2023

January 2023

Our Sales Executive was fantastic, kept me up to date with the progress and made the whole experience easy”.

“I thought the whole experience went completely smoothly – in spite of the global supply problems affecting the car industry.  The salesperson was particularly good in keeping me informed at every stage of the process.  Her customer service skills are exemplary and I have nothing but praise for how she guided the entire transition from one Focus to another.

“Very helpful salesman”.

“The staff are efficient and courteous and do their best to resolve problems and supply a courtesy car where possible”

“Was just Ford’s normal high level of service that I have received over the past decade or two.  Welcomed by friendly polite staff.  Informed of likely completion time and that they would contact me once done, many thanks”

“Our Sales Executive was very helpful and updated every step of the way, great customer service.”

“Dealt with the problem quickly with good contact”.

“We were looked after by the Sales Executive, he was very helpful and professional.  Answered any questions we had and we know if we have any queries he’s there to help.”

“All went smoothly, pick up and drop off successful”.

“Always happy with my service at Haynes”.

Feedback – December 2022

December 2022

“It was excellent”.

“Booking was simple, service carried out without any concerns”.

“The Sales Executive was again, for the third sale in a row, excellent in all aspects of the sales process”.

“The Sales Executive was amazing and made a stressful situation more bearable”.

“I only dealt with the reception staff, they were friendly and efficient”.

“You did what you said you would.  You picked it up serviced it, back to me.  I don’t ask for anything more”.


Feedback – November 2022

November 2022

“The Sales Executive was as helpful as anyone can be.  He is a credit to Ford and their training”.

“The whole transaction was handled very well and we were impressed by the salesman”.

“Very efficient service provided from start to finish”.

“I was given all the correct information that I needed”.

“The whole process of booking my car in for a service and an MOT could not have been made any easier.  Customer service first class too.  Excellent communication, receiving a reminder of the booking”.

“Always a good and thorough service”.

“Excellent service, no problems”.

“Good service, very helpful and friendly salesman”.

“Our Sales Executive did his utmost to help to find us a new car. He advised on things we needed to do back in June/July time to tide us over while waiting to see if any cars became available.  When we next contacted him, he had something in mind for us which was ideal and he made the process of ending our current lease and stating a new one very straightforward and supported us through the sale and has been in touch to check that we are happy with our new car”.

“Great experience.  I was clear with what I wanted and wasn’t pushed into anything more than that.  I was presented options and was given what felt like impartial advice”.

“The Sales Executive kept me up to date with the process so I was never in the dark what was happening with the car”.

“No improvement needed.  Always very helpful and friendly”.

“No problems always seem really good”.

Feedback – October 2022

October 2022

“The sales person was very attentive and demonstrated every aspect of the car and when I placed my order, he kept us informed at every point of the build and delivery.  He helped us with the Ford pass app and made follow up calls to ensure that we were happy with our vehicle.  Overall, we are very pleased”.

“Very pleasant experience”

“We had a friendly, professional service”.

“Excellent personal service through the whole process.  Our questions were answered clearly at all times.  Good communications and no pressure at any time”.

“Nothing could be improved.  The sales person was extremely helpful”.

“This was warranty work and the fault has been corrected perfectly”.

“Great customer service”.

“The Sales Executive was very helpful and informative and made what could have been a nightmare experience very straightforward and stress free.  I was advised of the delays when ordering and was kept updated on the progress of my new car on a regular basis.  The handover was not rushed and she took the time to fully inform and show me where everything was.  I was very happy with the service I received during the whole process and the follow up call was a nice final touch”.

Great experience”.

“From start to finish very easy and friendly to deal with”.

“Our Sales Executive was very helpful and kept us informed of what was going on with our car, very happy”.

Feedback – September 2022

September 2022

“All so excellent”.

“This is the third time we bought a car from Haynes and the second time new.  Our Sales Executive had kept us in touch with developments as we neared the three year mark of our previous car. She has been helpful and professional throughout the process (as she was during our first new car purchase).  The after sales help has also been very good.  I should also mention our Sales Executive’s colleague, who was very helpful when we came into the showroom whilst she was away”.

“Excellent service as normal”.

“Very polite and was finished in good time”.

“All went very smoothly and was ready for collection at the arranged time”.

“Very quick, efficient, and smooth service.  Easy to book and great value compared to other car manufacturers”.

“Great salesman”.

“From start to finish perfectly happy with the way it was conducted”.

“Everything on time and car presentation”.

“The whole experience went well.  The sales lady was very helpful and understood my needs”.

“No need for improvement.  The Sales Executives were brilliant”.

“Excellent service from Haynes of Maidstone.  Have been using them for years”.

“The car was re-delivered promptly, a little ahead of the predicted time”.

“From initial contact with the service advisors to collection of the car, the level of service provided was second to none”.

“Brilliant service from Haynes as usual, never any issues here, great service”.

“Everything was ok, very pleasant staff and no trouble for them”.

“Knowledgeable, courteous staff who know how to look after their customers”.