Monthly Archives: May 2018

Feedback – May 2018

May 2018

“We have been loyal customers for approximately 20 years and our experience has always been excellent and their very high standards continue and we’ve never had any reason to complain on any aspects of their dealership”.

“Was just great service”.

“Good communication, advised car was ready and paperwork was all sorted”.

“Quick and easy to get the car serviced”.

“Great customer service, very helpful”.

“Always reliable, timely and all staff professional with excellent customer focus”.

“My Sales Executive was extremely helpful, with it being my first car he really made sure that I understood what was going on at all points in the sale.  This made me feel really comfortable when buying my car”.

“Excellent coms with the Sales Executive who was happy to help every step along the way”.

 “I was very impressed with the overall way everything was dealt with.  Our salesman helped us through the whole process in a friendly and courteous manner.  I am very happy with our new vehicle and will recommend our salesman at Haynes Ford to anyone looking to buy a new vehicle”.

“Have been with Haynes of Maidstone since 1971.  Always been excellent service whether it is sales or service, thanks”.

“Haynes always go that little extra to make sure you are pleased with the service received.  I wouldn’t use any other dealer, they are the best”.

“Everything went the way I expected it to”.

“Friendly and helpful”.

“Your Sales Executive’s product knowledge was excellent and he did not rush the handover and he knows the Ford product inside out, great”.

“We initially went to another car dealer where we were made to feel insignificant.  Your Sales Executive at Haynes Maidstone was completely different.  He was professional, welcoming, listened to what I wanted, kept his word/promise with regards to call backs etc.  He made buying the car as seamless as possible.  As a family this is our 7th car through Haynes over 15 years and wouldn’t go anywhere else.  The Sales Executive was everything you would want in a sales person.  Haynes in Maidstone has always been professional and welcoming”.

“The Sales Executive was excellent throughout and especially when we collected the car.  He took a great deal of time to make sure we understood how the features of the new car worked and gave us confidence to drive away in the new Fiesta”.

“Everything was fine and staff most helpful”.

“Friendly and helpful staff, with lots of effort to keep me up to date on my car pick up”.

“Everything was fine and staff most helpful”.

“The whole experience at Haynes Maidstone was fantastic, with our Sales Executive being the best sales person I had spoken to whilst looking for a new car.  He was genuine and understanding of my circumstances and was able to provide me with a stunning deal.  I have already thoroughly recommended Haynes Maidstone as well as our Sales Executive in particular to friends and family and will continue to do so! There’s nothing specific I could say to improve the experience.  I’m sure I’ll be back!”

“Our usual Sales Executive is always helpful and genuine in his approach towards his customer and deals well with anything which may come up, thank you”.

“Our sales experience at Haynes was excellent.  Our Sales Executive was extremely professional in his approach.  He was exceedingly efficient, friendly and very helpful ensuring everything went smoothly, which it did.  He was meticulously organised and took away the stress of buying a new car and we can’t thank him enough.  We cannot think of any improvements at all that would have enhanced our overall experience and we shall, of course, be recommending Haynes and our Sales Executive to all our family and friends and anyone else considering purchasing a new car”.

“Our salesman explained all the options available and was extremely knowledgeable about the product”.

“Friendly staff”.

“It was done efficiently and another issue I had identified was also attended to.  They did exactly what was required without any drama.  Staff were all polite too”.

“Friendly efficient reception.  Took note of a couple of additional items requested.  All work carried out to total satisfaction and in time promised”.

“This is the second car that I have purchased from Haynes Maidstone and I purposefully returned to buy one with the help and guidance of the Sales Executive.  I found throughout the buying process the Sales Executive to be thorough, patient and not at any point lacking in enthusiasm, despite us looking at several vehicle options.  He made us feel like his top priority and he is an absolute credit to the Haynes Maidstone branch.  Through all communication he comes across as a genuine person who truly wants us to walk away feeling we got a great deal.  Extremely happy with our new car and will be returning in the future”.

Feedback – April 2018

April 2018

“On my first visit to Haynes of Maidstone, I found all the staff to be very warming, polite and very professional – no over pressured responses and attitudes towards sales and overall very friendly atmosphere.  My special thanks to your salesman whom I found to be very efficient, well presented and above all very professional in his approach to a prospective customer.  Top marks for his patient and easy approach regarding my particular needs”.

“The sales person is the best I have every dealt with – Ever”!

“Everything was well explained.  Excellent sales person”.

“Everything went well. Our Sales Executive is always very helpful and I have bought my last few cars through Haynes dealing with him.  He listened to our needs and came up with a great car! Thanks”.

“All the attributes of sale were fully explained.  No stone unturned”.

“Overall a very helpful and friendly team.  The sales person was very helpful in getting me the best suited car for me and I’m very happy with it”.

“Excellent customer service from our Sales Executive and Haynes Maidstone overall”.

“Smooth and simple, straight to the point with no messing around.  Fully supported from start to end and even further from the end of sale to make sure things are going ok.  Our Sales Executive has been top notch and I have already and shall keep on recommending”.

“Having been a regular customer of Haynes Maidstone, the whole experience was and always has been very professional”.

“No improvements, our salesman was both professional and friendly throughout”.

“From start to finish of the process was brilliant”.

“Haynes Ford, Maidstone, a friendly dealership with excellent staff and customer care.  We have bought 2 vehicles from them and would certainly go back there”.

“Our Sales Executive was a dream to deal with.  I have bought a few cars in my time and this was the easiest and most professional transaction I have had”.

“No improvement needed it was perfect”.

“The sales person I saw from start to finish was fantastic.  He was very helpful and I would recommend him to both family and friends”.

“Reception good and vehicle serviced quickly”.

“Service of the car went well.  No improvements needed”.

“Explained probs with stereo/sat nav and all were sorted.  Pick up of courtesy car was fast and efficient.  Car was cleaned to a very high standard”.

“The sales person was very committed to helping you find the car you would like and understanding of the financing that is within your budget”.

“Sales person was fantastic and explained everything very well.  Nothing that I know of could have been improved from my experience”.

“I couldn’t fault the sales person with the before and after care”.

 “Great experience overall”.

“Service was efficient and car was ready for collection in under 3 hours, pick up was easy and hassle free”.

“Had a great experience. Our sales person was very helpful and not pushy and looked out for the right deal for us”.

“A great experience”.

 “Everything was excellent friendly and helpful”.

“The thoroughness and friendly attitude of sales person made sure that all angles were covered.  He went above and beyond.  The aftercare was excellent”.

“Everything was done so quickly, really good service couldn’t think of anything to improve”.

“I have bought several cars from Haynes of Maidstone.  The staff are so professional and helpful from the minute you arrive you are made to feel welcome and everyone is so friendly you don’t feel pressured in any way to purchase a car.  They will advise on difference in models etc but you never feel pushed into a purchase.  All the paperwork is made simple and understandable and you always feel a valued customer no matter how much you spend”.

“Our sales person was friendly but courteous from our first meeting to the day of collection.  We can’t praise him highly enough!”

“Very good service as always”.

“Salesman very helpful and had excellent knowledge of many ranges of cars, 10 out of 10”.

“Excellent salesman nothing too much trouble”.

“No improvement needed, the Sales Executive was brilliant”.

“All super”.

“Our Sales Executive listened to what we wanted and acted on this, no improvement needed”.

“Our Sales Executive dealt with our purchase through Motability.  He was excellent throughout the process and was very accommodating with all requests that we made.  I would be happy to recommend Haynes and Ford.  Our Sales Executive was excellent even though he had the snow to deal with he still managed to get our Ford Galaxy on the agreed day.  I do not have any negative comments to make”.

“The Sales Executive was very helpful, went out of his way to help us find the car we wanted and more”.

“The politeness of the guys that collected my car was second to none and it was also a speedy service once again”.

“I was very happy with the Service Department. I don’t think they could improve anything”.

“Made us feel at ease throughout the whole process”.

“The whole experience was so easy”.

“I was kept informed on a weekly basis of progress which was much appreciated”.

“Excellent no improvements needed”.

“My salesman was exceptional.  He put me at ease from the moment I meet him and was informative throughout the whole sales experience from purchase to collecting my car.  I came to Haynes Maidstone because of their reputation and am pleased to confirm it surpassed my expectations”. 

“Extremely good customer service”.

“My experience could not be improved, customer service really good and could not fault anything”.

“Very friendly service & calling back as promised before doing anything extra”.