Feedback – April 2018

April 2018

“On my first visit to Haynes of Maidstone, I found all the staff to be very warming, polite and very professional – no over pressured responses and attitudes towards sales and overall very friendly atmosphere.  My special thanks to your salesman whom I found to be very efficient, well presented and above all very professional in his approach to a prospective customer.  Top marks for his patient and easy approach regarding my particular needs”.

“The sales person is the best I have every dealt with – Ever”!

“Everything was well explained.  Excellent sales person”.

“Everything went well. Our Sales Executive is always very helpful and I have bought my last few cars through Haynes dealing with him.  He listened to our needs and came up with a great car! Thanks”.

“All the attributes of sale were fully explained.  No stone unturned”.

“Overall a very helpful and friendly team.  The sales person was very helpful in getting me the best suited car for me and I’m very happy with it”.

“Excellent customer service from our Sales Executive and Haynes Maidstone overall”.

“Smooth and simple, straight to the point with no messing around.  Fully supported from start to end and even further from the end of sale to make sure things are going ok.  Our Sales Executive has been top notch and I have already and shall keep on recommending”.

“Having been a regular customer of Haynes Maidstone, the whole experience was and always has been very professional”.

“No improvements, our salesman was both professional and friendly throughout”.

“From start to finish of the process was brilliant”.

“Haynes Ford, Maidstone, a friendly dealership with excellent staff and customer care.  We have bought 2 vehicles from them and would certainly go back there”.

“Our Sales Executive was a dream to deal with.  I have bought a few cars in my time and this was the easiest and most professional transaction I have had”.

“No improvement needed it was perfect”.

“The sales person I saw from start to finish was fantastic.  He was very helpful and I would recommend him to both family and friends”.

“Reception good and vehicle serviced quickly”.

“Service of the car went well.  No improvements needed”.

“Explained probs with stereo/sat nav and all were sorted.  Pick up of courtesy car was fast and efficient.  Car was cleaned to a very high standard”.

“The sales person was very committed to helping you find the car you would like and understanding of the financing that is within your budget”.

“Sales person was fantastic and explained everything very well.  Nothing that I know of could have been improved from my experience”.

“I couldn’t fault the sales person with the before and after care”.

 “Great experience overall”.

“Service was efficient and car was ready for collection in under 3 hours, pick up was easy and hassle free”.

“Had a great experience. Our sales person was very helpful and not pushy and looked out for the right deal for us”.

“A great experience”.

 “Everything was excellent friendly and helpful”.

“The thoroughness and friendly attitude of sales person made sure that all angles were covered.  He went above and beyond.  The aftercare was excellent”.

“Everything was done so quickly, really good service couldn’t think of anything to improve”.

“I have bought several cars from Haynes of Maidstone.  The staff are so professional and helpful from the minute you arrive you are made to feel welcome and everyone is so friendly you don’t feel pressured in any way to purchase a car.  They will advise on difference in models etc but you never feel pushed into a purchase.  All the paperwork is made simple and understandable and you always feel a valued customer no matter how much you spend”.

“Our sales person was friendly but courteous from our first meeting to the day of collection.  We can’t praise him highly enough!”

“Very good service as always”.

“Salesman very helpful and had excellent knowledge of many ranges of cars, 10 out of 10”.

“Excellent salesman nothing too much trouble”.

“No improvement needed, the Sales Executive was brilliant”.

“All super”.

“Our Sales Executive listened to what we wanted and acted on this, no improvement needed”.

“Our Sales Executive dealt with our purchase through Motability.  He was excellent throughout the process and was very accommodating with all requests that we made.  I would be happy to recommend Haynes and Ford.  Our Sales Executive was excellent even though he had the snow to deal with he still managed to get our Ford Galaxy on the agreed day.  I do not have any negative comments to make”.

“The Sales Executive was very helpful, went out of his way to help us find the car we wanted and more”.

“The politeness of the guys that collected my car was second to none and it was also a speedy service once again”.

“I was very happy with the Service Department. I don’t think they could improve anything”.

“Made us feel at ease throughout the whole process”.

“The whole experience was so easy”.

“I was kept informed on a weekly basis of progress which was much appreciated”.

“Excellent no improvements needed”.

“My salesman was exceptional.  He put me at ease from the moment I meet him and was informative throughout the whole sales experience from purchase to collecting my car.  I came to Haynes Maidstone because of their reputation and am pleased to confirm it surpassed my expectations”. 

“Extremely good customer service”.

“My experience could not be improved, customer service really good and could not fault anything”.

“Very friendly service & calling back as promised before doing anything extra”.

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