Monthly Archives: September 2020

Feedback – September 2020

September 2020

“Visit made very easy by friendly and helpful staff.  Service was completed and car returned earlier than expected with breakdown of work carried out explained well”.

“Cannot think of anything to improve service.  Our salesman was thorough throughout”.

“Used Haynes for years and always received a good service from the New Car Sales team”.

“Everything went as planned and I was very happy with all aspects from ordering to collection.  The Sales Executive kept me informed all throughout”.

“I felt as though the Covid situation was well managed”.

“Good communication and Covid compliance”.

“Booked my MOT online on the day, it took about an hour very quick at ringing me to let me know my car was ready.  Keep up the good work in these crazy times”

“Excellent service, I was informed of a minor problem and given the cost which I accepted”.

“Efficient – good communication.  Nice clean car”.

“Everything was as the video predicted.  Service was carried out and the car was washed in the time agreed.  Cheerful, helpful greeting”.

“All very easy from booking through to picking the car up when the service was completed”.

“Always great service”.

“The service was as always expertly done again.  As always Haynes of Maidstone take care of their customers for sure, cannot fault them”.

“Car was ready on time and I was impressed with the live video”.

“Ease of booking my service online.  Handy location of dealership.  Friendly professional staff.  Great communication.  Car washed at no extra charge.  Ford Assist in with the price.  Reasonable cost of the service”.

“Service was carried out in a very short time, excellent work”.

“The information provided by the sales person was top notch.  Told us all we needed to know and gave us good info to help us decide”.

“The salesperson really listened to what we were looking for and delivered”.

“Our Sales Executive was exceedingly helpful.  Listened to what we wanted/needed and gave sound advice.  Professional and friendly service”.

“Great experience all round”.

“Very efficient and friendly”.

“All went well, from start to finish”.

“Friendly, helpful service advisor and prompt contact when the service was completed”.

“Excellent service”.

“Recall was done well”.

“Good efficient service, in these difficult times”.

“Excellent service many thanks to the team”.

“They were friendly and polite when I saw them on both drop and collect”.

“Delivery was quick.  Sales Executive kept me informed and updated.  Smooth handover”.

“All went very well, especially considering Covid precautions”

“Friendly and listened to what I wanted.  I felt a valued customer”.

“Haynes service was excellent.  Our Sales Executive was very helpful in providing us with the options in our price range and made the process as easy as possible”.

“We felt safe dealing with Haynes as we are shielding.  There was no pressure from our Sales Executive so we felt comfortable making our purchase”.

“Haynes Ford went to a lot of trouble to locate and secure the exact specification and colour vehicle that I wanted.  Delivery was delayed as the car was locked down in Scotland due to Covid 19 but I was happy to wait for the right car”

“Excellent customer service by the Sales Executive.  Always received a speedy response for any questions I had”.

“Have used Haynes for many years.  The Sales Executive was a fantastic salesman.  So helpful and understanding”.

“The Salesman was so helpful, didn’t push me into a sale and helped me get the car I wanted with the price I wanted”.

“Nothing at all, the Salesman was great to deal with, informative, helpful and a credit to your Company”.