Monthly Archives: March 2017

Feedback – March 2017

March 2017

 “All was good, car done on time, all explained, no fuss”.

“Totally reliable, fair cost, helpful staff”.

“Friendly and knowledgeable staff”.

“Always great to be a customer of this company as they value my business”.

“Always a great service and support from all the staff at Haynes”.

“Happy with service”.

“We have got to know the sales team at Maidstone as we change our cars every 2 to 3 years depending on the best deal to be had at the time.  Having built a relationship is one of the reasons we return as we know that we will get good and honest service”.

“Very nice friendly men.  Also returned my car early than thought.  Very pleased”.

“Everything was done to the timescale promised.  The person who picked up and delivered the car back was most pleasant and courteous”.

“Good support throughout the whole process”.

“The sales man was very helpful and knowledgeable.  All staff were polite and friendly.  We knew what we wanted and he talked us through the different options ensuring we fully understood everything.  He did not try to persuade us to buy anything we didn’t want but made sure we knew all the benefits of any extras.  The showroom was undergoing a makeover so safety issues were very important to the staff as well as ensuring it did not detract from the service we received which was excellent.  (The finished showroom now looks great!).  We have had a follow up phone call to check that we were happy with the new car, which we are, more than, and again.  The sales man was very friendly and polite. We feel very confident that we were in good hands”.

“As always the Sales Executive has been very informative and very helpful”.

“The overall service was excellent”.

“The Sales Executive is a credit to the dealership and one of the reasons I returned to buy yet another Focus.  He takes time and a lot of effort to see that your car is exactly what you want”.

“The standard of service at Maidstone is first class, all staff are great, thanks to all the staff”.

“Completely satisfied”.

“All staff very attentive, helpful and professional in dealing with customers”.

“The whole team at Haynes Maidstone are very professional.  Always ready to advise and help the customers.  They are a credit not only to Haynes but also to Ford as brand”.

“The whole experience was easy and effortless”.

“All good”.

“It was the first time that I’ve used Haynes Ford in Maidstone.  I was really impressed with their  service and would recommend them to other people”.

“The minute I walked into the showroom I was made welcome”.

“The service was carried out at exactly the time booked.  The car had been washed and hoovered to a really good standard, so much so that I had comments on how shiny it looked.  Great overall experience and would definitely recommend”.

“Excellent service and friendly staff.  Wouldn’t change anything”.

Very helpful and professional staff, with a friendly attitude”.

“The sales person was excellent”.

“The paperwork was sorted quickly, job done and drive home in nice clean car.  Thank you”.

“This is the second car I have purchased from Haynes.  On both occasions I dealt with the same salesman.  He was extremely helpful ensuring I got the best package for my finances and circumstances at the time”

“The Sales Executive was very good and helped me chose the right car for me and my life style”.

“As far as possible paperwork was prepared before my appointments thus saving my time.  Organising finance for the car was very quick and easy.  The salesman explained the features of the car in a way which was easy to understand.  I felt that the final cost of the car was fair and reasonable”.

“I was really pleased with the whole process of buying my car.  The Sales Executive was extremely friendly and professional and assisted with any queries I had very promptly.  I was also very grateful to be allowed to push back the collection of my car by another week whilst I was still in the process of selling my old car.  The handover was very thorough and nothing was too much trouble.  The sales lady made sure I was clear on everything to do with the paperwork and the car before I drove away.  I would definitely recommend friends to visit the dealership”.

“Your customer service was excellent, very helpful.  Very good communication with your sales person”.

“Everything perfect”.

“There was no problem, great experience and very helpful staff”.

“The sales lady was helpful, responsive and friendly throughout the initial contact and through to the sale and after care”.

“I am very pleased with my new car and the sales department”.

“All was very smooth and clear to us.  The Sales Executive was not pushy and spent time making sure all was ok”.

“The hospitality of our sales rep was very good as was the attention to detail in explaining the features of the car”.

“My sales person was very good from the first day we met as we were very nervous.  Very professional, very patient.  Explained so much to us.  I had always loved the Ford Kuga, but he made me love it more and sealed the deal.  Keep up the great work you are a star”.

“Really pleased with my car, loving the heated windscreen”.

“Car returned to me looking like a new car”.

“My service was very good customer service on time and the car was clean inside and out.  Very pleased with Maidstone”.