Category Archives: reviews

Feedback – July 2013

July 2013

“The Salesman was very attentive, he found out what I wanted from a vehicle and made suitable recommendations.  He was not pushy at all and ensured we were given answers to all our questions.  He even remembered it was my birthday on the day I picked up the car and wished me a happy birthday.  I was very pleased with the whole experience”.

“The Salesman was excellent from the first phone call to completion.  Nobody could have done more to make me feel valued as a customer, will definitely be returning to Haynes”.

“Excellent all round service”.

“The entire process from choosing the correct vehicle and the delivery and talk through of all the operating procedures of the vehicle were all completed without any problems.  I would definitely recommend Haynes of Maidstone to other people who were looking to purchase a Ford vehicle”.

“The Salesman was very informative about all the features and workings of the car and even set up the stations on the radio for me.  He also offered me the opportunity to get in touch with him should I have any problems with anything.  So I have only good things to report about him.  I would certainly use the Maidstone dealer in future”.

“The Service Advisor phoned the day before the service was due to advise time of pick up of the vehicle.  She was polite and personable, as was the driver who picked up the car.  On return of the vehicle he was very efficient and precise in explaining the paperwork.  Overall a very pleasant experience”.

“The Salesman pitched his sale at just the right understanding level about cars for me.  He gave me the knowledge I needed to purchase a car at the price and size I wanted”.

“The service was carried out in a professional manner, a coolant leak was identified, parts ordered and the vehicle collected for the return visit.  The whole process was painless and the reception team remained positive and professional throughout the whole process.  I will definitely be using Haynes Ford again both for servicing and the purchase of my next car”.

“The gentleman who helped me with my purchase was friendly, thorough and helpful.  I was very happy with my purchase and the service and would definitely recommend the Ford dealership to others”.

“The Salesman was friendly and welcoming and was giving all the information needed and wanted to know with the different KA cars.  He also worked round my times as I work nights so he cut his lunch short to fit me in.  Overall very happy”.

“Overall they did a good job”.

“If there is any room for improvement, we can’t find it, as the Salesman took us through the whole process easily and made us feel very comfortable in the way he handled everything. All went to plan and we are very happy with our new purchase.  Thank you!”

“The Salesman explained everything about the vehicles and process and kept me at ease at all times.  It was a great experience and I’m fully satisfied.”

“They rang me to advise I had a nail in my tyre.  I authorised a new tyre.  On return they had repaired the tyre (saving me money).  It confirms my faith in Haynes who always give the best service.  They are not my nearest dealership but they are worth the extra time and miles to use them”.

“All went very well – no complaints”.

“They were efficient and helpful”.

“As my car belongs to Motability, I wasn’t told of any charges as they weren’t relevant.  Overall, the whole experience was easy as I didn’t have to do anything, just hand my keys over.  My car was picked up and delivered back with everything that I asked for completed, including a complete valet.  Brilliant once again”.

 “They were on time for the collection and delivery of my car and the estimate was cheaper than quoted”.

“The whole process of choosing and receiving the vehicle was perfect.  The sales person went through everything from cover to cover – couldn’t recommend the service highly enough”.

“Car was picked up on time and returned on time.  All done through mobility which was done to my satisfaction”.

“We did look around other Dealers but Haynes were the only ones to acknowledge us when we walked in the showroom.  All staff very helpful.

Feedback – June 2013

June 2013

 “Clear and professional staff, very helpful and straightforward”.

“The Salesman was great at running through everything I needed to do and made sure I understood everything before moving on.  He took his time and I felt I could trust him”.

“From start to finish the service experience was brilliant.  The staff were all kind, polite, helpful and friendly”.

“Customer service was excellent”.

“Explanation and demonstration vehicle and whole buying process covered all aspects of my questions”.

“No problems all queries answered”.

“I have received fantastic service from Haynes Maidstone, especially from the Salesman.  He has been in touch every step of the way and has ensured everything ran smoothly.  I would definitely recommend the dealership to friends and family”.

“The purchase experience was easy and pleasant and the Salesman was friendly and knowledgeable but not pushy.  Simple and easy, thanks”.

“All in all it was a very pleasant experience buying my new Focus from Haynes.  I was looked after very well and would definitely purchase another car from them”.

“Overall very good experience.  Nothing was too much trouble”.

“Very efficient.  No problems with this Dealership”.

“Once again, 4th Fiesta in 4 years from Haynes and the Salesman was excellent.  There is nothing I can fault them on”.

“Haynes of Maidstone were very helpful.  They understood what I needed out of the car and helped to achieve what I wanted very quickly”.

“Fully explained in detail everything I wanted to know without me having to ask the questions”.

“Salesman was very polite and helpful, he managed to find the colour Focus that I wanted and quickly had it transferred to the Maidstone branch within 2 weeks.  He even came in on his day off so I could collect the vehicle at a more convenient date for myself! Very happy happy with the service received”!

“Very pleased with the overall experience”.

“We had been customers for many years at Haynes of Maidstone, we had a break now we have returned.  Very good Salesman, kept us informed of everything, looked after us while we were in the showroom and followed up after a week to see if all was well.  We were very happy with the service we received, plus the coffee wasn’t bad either”.

“They done a very good job, I’m very happy with my new car”.

“Made to feel welcome by the Salesman and the rest of the team”.

 “The help of a good Salesperson.  Well done to him”.

 “Really pleased with everything, excellent customer service and I love my new car!”

“Have dealt with Haynes for 26 years prior to my retirement and prior to that in my 30 years in the police.  Never had any problems with any of them.”

“Great experience! The Salesman was very thorough, helpful and explained everything well.  Will definitely be returning to Haynes of Maidstone in the future and continue with Ford!”

“Felt they could do no more”.

Feedback – February 2013

February 2013

“Dealer and Salesman very good and friendly.  I didn’t feel pressured by anything at all, a pleasant experience”.

“Everyone was very polite and helpful.  It was a good experience”.

“Everyone, particularly the Salesperson, made the whole experience fun and enjoyable and very easy.  I would definitely recommend Haynes to anyone”.

“The Salesperson was clear and precise.  Very happy to purchase a new car from him again in the future”. 

“The Dealer was very informative, polite and overall was a great experience.  Everything was explained to me thoroughly”.

“I would recommend the Dealer and the sales person for whom nothing was too much trouble. Big thank you”.

“I am overwhelmed by the quality and friendliness shown”.

“I have nothing but praise for Haynes from the time I bought my vehicle to the first service”.

“Very helpful staff.  Service couldn’t be faulted, would recommend to anyone”.

“I cannot praise the Salesperson any higher.  He welcomed us on arrival and throughout the period of waiting for our car he kept us informed”. 

“I would recommend anyone to buy a Ford car from Haynes.  All the staff are courteous and helpful”.

“Haynes were excellent.  Can’t praise the Salesperson enough.  He even put my favourite stations into my radio!”