Feedback – July 2013

July 2013

“The Salesman was very attentive, he found out what I wanted from a vehicle and made suitable recommendations.  He was not pushy at all and ensured we were given answers to all our questions.  He even remembered it was my birthday on the day I picked up the car and wished me a happy birthday.  I was very pleased with the whole experience”.

“The Salesman was excellent from the first phone call to completion.  Nobody could have done more to make me feel valued as a customer, will definitely be returning to Haynes”.

“Excellent all round service”.

“The entire process from choosing the correct vehicle and the delivery and talk through of all the operating procedures of the vehicle were all completed without any problems.  I would definitely recommend Haynes of Maidstone to other people who were looking to purchase a Ford vehicle”.

“The Salesman was very informative about all the features and workings of the car and even set up the stations on the radio for me.  He also offered me the opportunity to get in touch with him should I have any problems with anything.  So I have only good things to report about him.  I would certainly use the Maidstone dealer in future”.

“The Service Advisor phoned the day before the service was due to advise time of pick up of the vehicle.  She was polite and personable, as was the driver who picked up the car.  On return of the vehicle he was very efficient and precise in explaining the paperwork.  Overall a very pleasant experience”.

“The Salesman pitched his sale at just the right understanding level about cars for me.  He gave me the knowledge I needed to purchase a car at the price and size I wanted”.

“The service was carried out in a professional manner, a coolant leak was identified, parts ordered and the vehicle collected for the return visit.  The whole process was painless and the reception team remained positive and professional throughout the whole process.  I will definitely be using Haynes Ford again both for servicing and the purchase of my next car”.

“The gentleman who helped me with my purchase was friendly, thorough and helpful.  I was very happy with my purchase and the service and would definitely recommend the Ford dealership to others”.

“The Salesman was friendly and welcoming and was giving all the information needed and wanted to know with the different KA cars.  He also worked round my times as I work nights so he cut his lunch short to fit me in.  Overall very happy”.

“Overall they did a good job”.

“If there is any room for improvement, we can’t find it, as the Salesman took us through the whole process easily and made us feel very comfortable in the way he handled everything. All went to plan and we are very happy with our new purchase.  Thank you!”

“The Salesman explained everything about the vehicles and process and kept me at ease at all times.  It was a great experience and I’m fully satisfied.”

“They rang me to advise I had a nail in my tyre.  I authorised a new tyre.  On return they had repaired the tyre (saving me money).  It confirms my faith in Haynes who always give the best service.  They are not my nearest dealership but they are worth the extra time and miles to use them”.

“All went very well – no complaints”.

“They were efficient and helpful”.

“As my car belongs to Motability, I wasn’t told of any charges as they weren’t relevant.  Overall, the whole experience was easy as I didn’t have to do anything, just hand my keys over.  My car was picked up and delivered back with everything that I asked for completed, including a complete valet.  Brilliant once again”.

 “They were on time for the collection and delivery of my car and the estimate was cheaper than quoted”.

“The whole process of choosing and receiving the vehicle was perfect.  The sales person went through everything from cover to cover – couldn’t recommend the service highly enough”.

“Car was picked up on time and returned on time.  All done through mobility which was done to my satisfaction”.

“We did look around other Dealers but Haynes were the only ones to acknowledge us when we walked in the showroom.  All staff very helpful.

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