Monthly Archives: December 2016

Feedback – December 2016

December 2016

“Don’t think you can improve”.

“The Sales Rep understood our needs”.

“This is my first time using Haynes, so it is a first time experience.  My sales person was always in touch during the sale and since has taken the time to keep in touch with follow up calls.  He listened to what I needed from a vehicle and seemed to take a personal interest in my circumstances”

“Everything went great and I can’t think of a thing that could be improved.  I could not have had a better Sales Executive than I did, he is a credit to your company”.

“A professional and friendly approach and great knowledge about the car I was buying”.

“From making my first initial enquiry to collecting my new Fiesta, it was handled very professionally and friendly.  I cannot think of anything that would need improvement”.

“From order to delivery went smoothly.  The various people involved were helpful and courteous.  The reception personnel were pleasant and always offered refreshment.  The showroom was cramped due to building works but was assured this would improve shortly”.

“Arrived and attended to straight away.  Car loaned to me ready.  Phoned me when my car was ready to collect.  Many thanks to the Service Advisor who gave me excellent service from start to finish”.

“Everything went very smoothly”.

“The salesman was very professional and helpful throughout.  I was very impressed”.

“Very good, gave us a lot of information and detail on everything we needed and detailed test drive”.

“As always Haynes provide an exceptional level of service and aftercare.  There is nothing that I can think of that I would have changed.  Keep up the good work”.

“The Sales Executive was outstanding as a salesman and I couldn’t ask for any more from him.  The best sales experience I’ve ever had”.

“The salesman couldn’t have done enough for me and I really appreciated that.  I’ve now got 3 cars and he has taken care of me on two of them and he remembered me”.

“Nothing could be improved.  The Sales Executive is a brilliant, helpful and engaging man.  He is the reason I returned to Haynes to purchase another car”.

“They pick the car up and then brought the car back and explained what had been done.  What wonderful people, the best I have come across in 45 years of motoring”.

“Since buying my first Ford car from Haynes, it’s been a great experience and shows just what a great job they do.  I can’t fault anything”.

“Efficient and trustworthy service.  Good advice”.

“Convenient time – prompt service”.

“Great service, thanks”.

“The annual service was combined with some essential warranty repairs and the two instances were combined well together by the staff and assisted by courtesy vehicle.  It was made into a very well organised period which caused no inconvenience at all.  Altogether a very professional customer service”.