April 2023

“Our Salesman was absolutely outstanding”.

“There is nothing I could add.  I was treated as a valuable customer”.

“Very good prompt service at the service desk.  Given approximate time for collection of the vehicle and later informed during that time window that vehicle was ready for collection.  Very pleased with the quality of service received from staff”.

“Haynes provided the usual professional service that keeps me coming back”.

“This is the first time I have used Ford and I couldn’t’ fault them.  A very satisfied customer!”

“I was instructed very well about my new Ford Fiesta.  I hadn’t driven a digital car before and was a bit apprehensive but it was explained very well to me and I am very happy with it.

“Very helpful and very fast would definitely recommend”.

“I don’t think Ford could improve anymore as I had an extremely good experience”.

“Nice and quick service”.

“The Sales Executive was very helpful and answered all my questions regarding the vehicle I purchased.  Good service.  Hope he will be there to help when I buy my next car”.

March 2023

“Easy process and no improvement needed”.

“Smooth, stress-free process and friendly service throughout”.

“Great team, very helpful and friendly.  The Sales Executive is a very helpful part of the team, she has helped me with any queries or questions I’ve had, she is a credit to Ford Maidstone branch”.

“New Car Sales staff were very helpful, as usual, with relaying options open to me regarding trading in old leased car and taking out a new car lease.  All documents explained well to me.  The whole process took three weeks to finalise the handover of my new car, so an excellent service was given to me.”

“Perfect all the way”.

“I ordered my car in November and was appraised of the situation throughout the time until its delivery in March.  Sales were friendly and efficient in dealing with all requests”.

“Great Service, nothing to improve on”.

“No improvements necessary as far as I am concerned”.

“I was sent a video of my Car’s service and was given constructive feedback on my car’s service and soon after a young lady at the desk said my car was ready to go”.

“Everything was good”.

“The whole experience of having my vehicle serviced and MOT by Haynes of Maidstone is made stress free by them having the facility of collecting my vehicle from home and taking it away to have its annual service and MOT.  The lady that collects my vehicle always telephones me to say that she is on her way to collect the vehicle.  She is always polite and friendly.  I receive a telephone call to advise me on any work that needs to be done on top of the service and I get another call when my vehicle is being returned.  Cannot fault the customer service”.

“The Sales Executive really went above and beyond with making sure we got the vehicle on time and gave great customer service”.

“The Sales Executive was really professional and helpful – there was no ‘hard sell’ which we have experienced at times from other dealers and which would have most likely put us off.  We enjoyed the experience and we are now enjoying the car – thank you Haynes”.

“I don’t think there was anything that could be improved”.

“Very supportive and helpful during the selection of and subsequent purchase of a new car”.

“Was a super nice experience overall, everything was explained to me in great details and helped me get a car that I had been wanting for ages”.

“We received a very friendly reception at the Service desk.  All requirements were attended to.  Comfortable warm waiting area, was very welcome”.