“I think it was a great advantage for your sales team that you had a female member of staff. I had been to three Ford dealerships previous and all the male sales assistants tried to sell me products and makes of vehicles I didn’t need or want and I ended up walking away. I found the whole process easier with a female assistant. She listened to what I wanted and I walked away with everything I wanted and what I had in mind to get”.
“My salesman was extremely helpful and professional throughout the whole sales process, he made everything very easy for me and clear so I knew exactly what was what”.
“Our advisor made it really easy to find the right replacement vehicle for us both. I never felt pressured at any point and the whole experience with each person in the dealership was lovely and polite. No improvements needed”.
“Our Sales Executive did an excellent job of providing our new Kuga”.
“The Sales Executive was fantastic, helpful and friendly. Went through all the options and found the perfect deal. Would come back to Haynes again and to him”.
“C&D worked well payment process excellent”.
“Our Sales Executive was very helpful and informative, everything went well”.
“I do welcome the service that Haynes provides of a collection/delivery service of my vehicle on the day of the service. Since I am elderly it would prove difficult if I had to resort to public transport when taking/collecting my vehicle personally”.
“Got a Saturday service as I work all week it was ideal”.
“Everything went well nothing needed improving”.
“Excellent service, nothing was too much bother. Our salesman was very patient as we probably asked him the same thing twice!”
“Haynes are always so helpful without being pushy. Everyone that I’ve come into contact with during my visit to the showroom were welcoming, friendly and professional”.
“I found the whole experience and transaction very well managed and coordinated from start to finish. Haynes are very accommodating. Our salesman was excellent. He was extremely helpful and very easy to talk too. He made the whole sale very easy”.
“I believe this is the fourth car I have purchased from you. I have dealt with a considerable number of people face to face and on the phone. Without exception everyone has been so helpful and friendly”.
“Our salesman was extremely knowledgeable and was really helpful. If we wished to purchase another Ford in the future, we would ask for him to assist us. He is an asset to Haynes”.
“Excellent Motability service”
“Arrangements to collect and deliver my vehicle went very well”.
“It was a really good service. I asked if I could wait around while it was done and it was prioritised and completed within the time advised, I’ve always received excellent service from Haynes of Maidstone, nothing needs to be improved”.
“Very helpful service staff”.
“Couldn’t fault the service it was all I expected it to be from Haynes”.
“Everything was quick and easy well explained not really anything to improve”
“This is now the third new car I have purchased from Haynes of Maidstone. I would not consider going elsewhere”.
“No improvement necessary from booking in to picking up, everything ok”.
“It’s good already, why change what works”.
“Being able to book a Saturday service appointment was extremely helpful and also having a fully air conditioned waiting area on a very hot day was an added bonus”.
“I needed my car back ASAP, when I mentioned this they gave me the option to have my car back without washing it which saved me time, when further work was required they phoned me to discuss it before doing any further work”.
“The staff were very courteous and polite”.
“Your Sales Executive was easy going and dealt with everything we asked. He didn’t try and ‘sell’ us the car with loads of sales talk, he just listened to what we wanted and told us what he could do. Very easy process and we left with a new car”.
“I had an 8.00am appointment to wait for my Mustang to be serviced. It was completed on schedule and I was very well looked after during this time. A good experience and totally recommendable”.
“Friendly helpful staff. The car was ready sooner than they said so I wasn’t left for long without one. They went through everything with me clearly and politely”.
“Service was superb, kept me well informed of car status”.
“Communication was simple”.
“The Sales Executive helped me with my new car. He was very good at keeping me informed. He showed us around the car. We were very happy with him”.