Monthly Archives: May 2014

Feedback – May 2014

May 2014

“The reception staff were polite and very helpful”.

“No hard sell, they were prepared to give me a fairly long test drive and all answers to my questions were perceived to be honest.  All staff dealt with were pleasant and professional, with a desire to give me what I wanted, not what they wanted to sell me”.

“Very pleased with the vehicle and the dealer was very helpful”.

“Kept updated at every stage”.

“The sales person is a real asset to the Company and a big part of the reason why we bought two cars from Ford”.

“The Salesman ensured everything was in place, hassle free! Amazing!”

“The sales person helped me to choose the right car for me in terms of performance, specification and cost”.

“Very pleased with it all”.

“Was really good service and the Salesman helped me with everything I needed to know! Excellent service”.

“Excellent rapport building that inspired trust”.

“The whole thing was just easy and brilliant”.

“A delightful experience from start to finish”.

“This is my second vehicle that I have purchased from Haynes in Maidstone.  The customer service was outstanding and trusted the staff at this branch.  My sister has also bought a car from Haynes and my mother is looking at buying a car from there too”.

“They took my mobile number and rang me as soon as the service was completed, great!”

“Excellent service, can’t fault anything”.

“Information and explanations given clearly and concisely”.

“Everything went very smoothly”.

“Haynes were brilliant in every aspect, a mechanic even helped me with things I did not understand with my car.  No extra charge for his time 100 percent satisfied”.

“The Dealer made it very easy to book my service and arranged to collect the vehicle and return it to my place of work, which made the whole experience very easy and convenient for me”.

“I find Haynes helpful and will always try and help”.

“The car salesman was excellent, very genuine person.  Good at sales but nice with it.  What a car sales person should be like.  The Focus is an excellent car to drive.  Better than Jaguar or BMW, I have had both.  Good job Haynes and Ford!”

“Service, MOT and fixed light all done efficiently and to their usual high standard”.

“I think this service is excellent as I have a very busy job and it is not easy for me to take time off”.

“I have been purchasing Fords from Haynes since 1982 and would not go anywhere else for my Ford.  I am a committed Ford man and I have had an excellent relationship with Haynes and their staff.  Need I say more?  Carry on the good work”.

“Our Salesman was extremely helpful and considerate, taking time to explain the workings of our new Kuga”.

“Excellent service and really made to feel the Salesman cared about our choice”.

“Very good at putting me at ease, no pressure approach”.

“Very good, I’m happy”.

“Nothing to comment on everything was perfect”.

Feedback – April 2014

April 2014

“Great service thanks guys thumbs up”.

“The Salesman was attentive and informative and seemed to know what he was talking about”.

“The Salesman was excellent and very helpful”.

“I was really happy with everything at Haynes Maidstone, everything was explained to me well.  The Salesman was very helpful and friendly”.

“The salesperson was very professional and polite, she explained everything well without us needing to ask anything.  I cannot think of just one thing she did well as she was fantastic and very knowledgeable”.

“The Salesman was astonishingly brilliant at every aspect of the process”.

“The Salesperson was excellent as always in helping us choose our car suitable for our needs”.

“Absolutely nothing at all, I found the Salesman very professional and not at all pushy like a lot of sales people are.  He took his time to explain everything from start to finish and I would definitely recommend Haynes of Maidstone to anyone looking for a new/used car.  The car is lovely and I am enjoying the driving experience and will most definitely be staying with Ford”.

“Friendly but professional service from all at Haynes Maidstone”.

“Very knowledgeable about car and spec and not pushy”.

“The sales people ensured that I had considered all options in terms of model and its features plus finance deals.  This was very reassuring”.

“The Motability Specialist dealt with us with the greatest of courtesy and helpfulness.  He did everything possible to assist with our choice of car. The handover was excellent and was never rushed at any point”.

“The Dealer put together a deal that suited my needs and the vehicle was exactly what I required”.

“All good”.

“The Salesman was very helpful and friendly and answered all our questions”

“The Dealer was polite and we didn’t feel rushed or pressured into having this particular car”.

“Felt very welcome, the Salesperson gave us the time we needed to look around the showroom, letting us know he was available to answer any questions but not taking over our time looking at the vehicles”. 

“Very impressed with overall experience at Haynes.  We have been a customer for 15 years and the service is now better than ever”.

“Great Salesman.  Just talked to you as a normal person”.

“The Salesperson was very knowledgeable, friendly, helpful, patient and spent a lot of time explaining all the details of the sale.  I was very impressed with him and Ford in general”.

“Haynes Of Maidstone were excellent as they have been for all the years I have used them”.

“Salesman was very helpful and friendly and answered all our questions”.

“The Salesman was very good at explaining everything and kept me informed as to what was happening with delivery etc.  Also, he called a couple of times to see how I was getting on with it.  It was brilliant service from start to finish”.

“Overall the experience was excellent.  The Salesman knew the product well and paid attention to my requirements.  The Parts Department were also very good when it came to my ordering a few accessories, so I would have no hesitation in recommending Haynes to my friends”.

“Could not find any faults, the handover went smoothly and quickly.  I was very pleased with every aspect”.

“Very happy with the whole process of buying a new car.  Would definitely recommend Ford to family and friends”.

“Haynes Dealership were professional, welcoming and helpful”.

“The Salesperson was excellent, nothing was too much trouble, being disabled he was very sympathetic to my needs, he was kind, helpful and went through the procedure very proficiently”.

“My car was cleaned inside and out before I collected it at no extra cost.  Two new tyres were fitted at a very acceptable cost”.

“The service was excellent and the Dealer was very friendly and is a credit to your Company”.

“Very pleased with the Salesman and all other staff involved in the sale”.

“All very good”.

“As ever a good buying experience at Haynes Ford, Maidstone.  The sales lady was extremely professional and a great person”.

“I thought I was treated very well and the Salesman was very good and caring at all times, could not fault him”.

“Very helpful and answered any questions I had promptly”.

“Our Salesman was excellent.  He was helpful, knowledgeable, not pushy and very accommodating of our needs and requests.  The part exchange of our old car and the financing of the new one was effortless.  We felt the whole experience was enjoyable and completely hassle free.  Excellent service and customer care”.

“They could not have done any more, made it one of the easiest new car buys I have ever done”.

“Quality service again from Haynes Maidstone”.

“Overall the Dealer offered a very good service and they have always been polite and friendly”.