Feedback – May 2014

May 2014

“The reception staff were polite and very helpful”.

“No hard sell, they were prepared to give me a fairly long test drive and all answers to my questions were perceived to be honest.  All staff dealt with were pleasant and professional, with a desire to give me what I wanted, not what they wanted to sell me”.

“Very pleased with the vehicle and the dealer was very helpful”.

“Kept updated at every stage”.

“The sales person is a real asset to the Company and a big part of the reason why we bought two cars from Ford”.

“The Salesman ensured everything was in place, hassle free! Amazing!”

“The sales person helped me to choose the right car for me in terms of performance, specification and cost”.

“Very pleased with it all”.

“Was really good service and the Salesman helped me with everything I needed to know! Excellent service”.

“Excellent rapport building that inspired trust”.

“The whole thing was just easy and brilliant”.

“A delightful experience from start to finish”.

“This is my second vehicle that I have purchased from Haynes in Maidstone.  The customer service was outstanding and trusted the staff at this branch.  My sister has also bought a car from Haynes and my mother is looking at buying a car from there too”.

“They took my mobile number and rang me as soon as the service was completed, great!”

“Excellent service, can’t fault anything”.

“Information and explanations given clearly and concisely”.

“Everything went very smoothly”.

“Haynes were brilliant in every aspect, a mechanic even helped me with things I did not understand with my car.  No extra charge for his time 100 percent satisfied”.

“The Dealer made it very easy to book my service and arranged to collect the vehicle and return it to my place of work, which made the whole experience very easy and convenient for me”.

“I find Haynes helpful and will always try and help”.

“The car salesman was excellent, very genuine person.  Good at sales but nice with it.  What a car sales person should be like.  The Focus is an excellent car to drive.  Better than Jaguar or BMW, I have had both.  Good job Haynes and Ford!”

“Service, MOT and fixed light all done efficiently and to their usual high standard”.

“I think this service is excellent as I have a very busy job and it is not easy for me to take time off”.

“I have been purchasing Fords from Haynes since 1982 and would not go anywhere else for my Ford.  I am a committed Ford man and I have had an excellent relationship with Haynes and their staff.  Need I say more?  Carry on the good work”.

“Our Salesman was extremely helpful and considerate, taking time to explain the workings of our new Kuga”.

“Excellent service and really made to feel the Salesman cared about our choice”.

“Very good at putting me at ease, no pressure approach”.

“Very good, I’m happy”.

“Nothing to comment on everything was perfect”.

Leave a Reply