Monthly Archives: February 2024

Feedback – February 2024

February 2024

“Good customer service all round”.

“The collection from home was very welcomed and the servicing of my car was efficient and good value.  The staff were all very friendly and helpful”.

“I was very impressed with my service & MOT.  Very helpful staff & efficient & good communication.  Thank you”.

“Everything went well”.

“They did a fantastic job.  They were very helpful every time I have had to go into the showroom.  They are always accommodating to customer needs.  Thank you”.

“Easy to make a booking, sent reminders about booking date, friendly, helpful staff on arrival.  Easy to check car in, sent video of service and if anything requires attention.  Simple pick up, all issues explained, again very friendly staff”.

“Great service, easy to book in, very quick and had car back by mid morning”.

“Our Sales Executive made the process nice and easy for me.  He advised me of the features and options available and went through the different aspects of the car which made it simple to go ahead and use without worry.  He also said I can contact him for any aftersales care and advice.  A pleasant experience”.

“Great idea with video of MOT. Staff always helpful been coming to Haynes for many years always well satisfied and will continue to use their services”.

“We were looked after by our Sales Executive who did everything for us.  Made the entire experience stress free & enjoyable”.

“I can’t find fault in our experience; it couldn’t have been better”.

“The staff at the desk were very welcoming when I came to drop the car off.  They knew exactly who I was and were ready for the vehicle.  Later that day I received a call from them to tell me my car was ready to collect.  I asked if there were any problems as it was in for an MOT as well as a service, they said no and all was well.  On collection once again the staff were excellent.  The car had been brought to the front, cleaned and ready to drive away.  The service was great value.  I then received a video of the checks made to the vehicle.  Excellent service”.

“I thought the sales consultant was really friendly and helpful and made me feel at ease to choose what was right for me without pressure.  She spoke on my level and gave me confidence to purchase my first car on finance”.

“It was very easy to book a service.  The pricing is very easy and clear to understand.  The customer service at Haynes Maidstone was excellent and I was kept informed about progress throughout.  The work was completed quickly and the car was ready to collect at lunchtime having been washed and vacuumed.  Can’t fault Haynes at Maidstone”.

“Exceptional service and no hard pushing sales”.

“Our sales person made the whole process from start to finish so easy stress free and kept us in the loop for delivery and then the car came early and he did a video of the car and sent it to us on the morning of us collecting it.  What can I say superb friendly atmosphere, thanks”.

“I purchased my car from Ford in 2020 and have had it serviced there ever since.  Every member of staff I have either spoken with on the telephone or had contact with in person has been amazing.  Always a first class service and first class customer service.  I highly recommend Haynes Maidstone”.

“I was very impressed by the visual health check sent to me by video and the overall feedback”.

“Very satisfied with the customer service on my recent visit for a major car service and MOT”.

“The whole process from start to finish was simple and efficient.  Communication was a combination of face to face, email and telephone calls.  They were able to source me the car exactly to my specifications, thank you”.

“Bought my car from this dealer and always had good ongoing service/MOT etc”.

“Its always been excellent service”.

“Video of service work gave me confidence”.

“Very efficient and all sorted on time”.

“Everything was dealt with very professionally and staff were very pleasant”.

“Fantastic customer service and dealt with efficiently and effectively.   Everyone had a smile on their face with great positive attitude.  Nothing more could be expected”.

“Our Sales Executive was very polite and so helpful”.

“Always polite, the car is always returned in a clean condition”.

“Attention to detail is excellent”.

“All the staff were very courteous, polite and efficient.  This meant that the whole process of getting my car serviced was pleasurable with no hidden surprises”.

“Very efficient kept me informed”.

“I have always had great service and advice”.

“Very pleased with the service and feedback”.

“No negatives at all I’m pleased to say.  Extremely polite and helpful staff.  The service, additional work and valet were all completed perfectly and on time.  Good work!”

“I’ve recently purchased a new Puma.  Our Sales Executive was extremely friendly and helpful and looked after me really well.  Always keeping me up to date and making contact when it was needed.  During the visits to the showroom, I was always well looked after being offered tea and coffee etc. and on collection of the new car everything went well and well organised.  I would highly recommend him to any friends or family who were considering buying a Ford car. He is a pleasure to talk to and as mentioned always helpful and friendly”.

“Easy booking system.  Collection and return of car a great option and pick up was on time.  I was able to see my car placement through the Ford pass app and the short video of the health check was a good addition”.

“Friendly, professional, helpful, not pressured into anything.  Went through everything thoroughly”.

“Our purchase of our new Ford Kuga was very pleasant and satisfactory and everything done to make our experience memorable”.

“Delivery and collection were smooth and efficient.  The report was thorough and clear.  Additional explanation and question on work required was given clearly and knowledgably”.

“Very good service”.

Feedback – January 2024

January 2024

“Service was really good and the technician was very efficient”.

“I received a very fair offer and professional service to repair my Ford Fiesta recently.  The reception staff were exceptionally polite and helpful, as were the drivers who picked up and returned my car to my home address.  This is the reason that I will continue to take my car back to Haynes in Maidstone if any future problems should arise”.

“Annual service and MOT carried out to usual high standards to which I have become accustomed to over many years of using Haynes.  The collect and return option is great”.

“Our sales lady, was very professional, knowledgeable, friendly and helpful.  From first going to see her and to picking up our new car.  Everything went very smoothly which was a great relief for us as we were apprehensive about having a mobility car.  But now very pleased we have”.

“Service was fast and honest”.

“Very easy and simple process.  Staff are extremely helpful”.

“It is very easy to book with you.  You keep me informed of any issues via my requested communication method”.

“The service was fine and we were particularly glad that Haynes collected the car and returned it”.

“Everything went very well.  They did a very good job explaining the process and we were very pleased.  Don’t think there is much else to improve on”.

“Good efficient professional service”.

“Great service and kept me up to date throughout.  This is our 4th car purchase with Haynes”.

“Our Sales Executive was amazing!  We were browsing really and ended up with a new Ford Puma”.  She got my personalized plates made up and we were just so busy but she was so patient with us getting down to get everything signed and couldn’t have been more helpful if she tried.  We are super happy with our new car and she was the reason we went ahead with the purchase”.   

“They kept updating via email as requested with the progress of the factory order and more importantly were honest with the delivery time”.

“This is my third new car from Haynes.  I can’t fault their service”.

“You accommodated my request to leave the car with you the day before the service was booked and in fact completed the service on that day”.

“Great communication excellent customer service”.

“Very proficient at reception.  Car was ready on my request at 4pm. Car cleaned was a nice touch”.

“The service reception staff were all very personable and efficient.  I needed the work completed in time to collect my grandson from school and it was ready on the dot.  It had also had a complimentary wash, for which we were very grateful”.

“All the staff are so very helpful but there is one man that goes above and beyond to help you out.  Twice I’ve brought my car in and twice he has been great”.

“Like to thank Haynes for again helping with my service and being aware that I needed an early appointment bearing in mind I travel from Surrey.  Always helpful staff at all times”.

“Great brake deals at Haynes will definitely be back”.

“Everyone has been really helpful with everything.  Great service from the team”.

“Very courteous and helpful customer service.  Thorough explanation of my MOT and service by mechanic via video and verbally by customer service when collecting my car.  My car was cleaned throughout and driven to the door when collected.  I commend your outstanding service and cannot imagine a better experience. Bravo!”

“The guys and girls in Service Reception were understanding and caring.

“Full service completed with good communication”.

“Haynes are always helpful in getting the right deal for us.  We have used them now for several years and will continue to do so”.

“The service I received on the day was first class.  When I turned up that morning I was greeted with a welcome and everything that was going to be done to my car was explained in full.  I received a call and a video with regards to the health check on my car.  When collecting they once again took the time to run through all of the paperwork with me and informed me that the car had also been washed.  Brilliant service all round”.

“The Maidstone branch were extremely helpful in getting my car in and fixed before Christmas.  I would recommend the branch to anyone with a Ford that wants a trusted team”.

“Have always been satisfied with Haynes so cannot think of any improvements”.

“Thanks for the great Service”.

“I just wanted to pass on some feedback and thanks for the brilliant customer service received this year.  You were perfect at every step in keeping me informed to get my car returned cleaned and valeted, shows care in your work and adds a lot to the customer experience”.