Monthly Archives: March 2021

Feedback – March 2021

March 2021

“Very helpful, all sorted as requested”.

“Happy with the whole experience from booking in to collecting my car”.

“Booking was excellent, there was a clear procedure to follow with plenty of room”.

“Everything went very well.  I was kept updated by phone and my car was serviced within a good time frame.  It had also been cleaned”.

“All was completely satisfactory from booking to collection”.

“The collection service was excellent”.

“Good service as always”.

“Easy to book appointment.  Everything was done to help me”.

“The whole procedure from start to finish was excellent.  I particularly like the option of the collection and delivery operation”.

“Haynes kept me informed of progress, identified an issue I wasn’t aware of and fixed it under warranty and returned the car clean and tidy”.

“Check in & out very quick and efficient.  All work completed in time for pick up and car washed before handover to me”.

“I was kept well informed of the process and progress all the way through”.

“Helpful staff”.

“Excellent service”.

“There were no negative points to the service.  Our car was collected and dropped back and we received the information about the actual service and a polite response to our questions”.

“Very efficient, professional experience.  Absolutely no problem”.

“Great service – quick and easy”.

“Friendly staff made the whole experience easy and pleasant”.

“Everything explained to me before service and also after”.

“Time slot went according to plan”.

“I can’t think of any improvements.  I’ve always been happy with the service”.

“All went well”.

“Very helpful staff, easy to contact and professional.  Made me feel like I was the only customer they were dealing with so showed interest in my needs”.

“Excellent service.  Very prompt and quick”.

“Car was collected and delivered as promised.  Interim service carried out including a complimentary wash.  Very good overall service”.

“Easy friendly check in and pick up”.

“Always easy to book, alternative staff and always given a clear understanding of the work carried out.  Good customer service”.

“Easy booking process, simple ‘Covid aware’ reception drop off, good telephone updates and advice, work completed on time and to expected cost”.

“Motability vehicle, all dealings with Haynes has been excellent”.

“Very friendly and helpful staff, work done on time, peace of mind knowing our car is in good hands”

“Considering we are lockdown and everything was done over the phone and email the whole process went really smoothly.  I would like to thank my sales person for the way in which he handled all my questions and queries and the videos he done of my vehicle as it was not possible to come and view it”.