Monthly Archives: May 2024

Feedback – May 2024

May 2024

“Absolutely excellent customer service, kept me informed at all times would highly recommend”.

“Dropped car off for MOT, requested, if possible, to have it done by 10.30, got a phone call at 9.30 to say all done.  Fantastic service, thank you”.

“I had my car MOT done, fast and efficient service and very happy thank you for making the process easy”.

“Kept up to date with information, good service all round”.

“They were very professional with excellent customer service and a free collect and delivery service.  I was kept informed with a small problem and no hassle.  This was my first service with Haynes and I will definitely use them again”.

“Haynes were very helpful.   Collected and dropped off car.  Full update video of car progress great service”.

“Great service definitely be going back for the van’s next service.  Also, my van was on a recall for a wet check which Ford replaced for me, many thanks”.

“Great experience”.

“Everything was fine.  Polite customer service and satisfactory work done on vehicle”.

“Friendly, professional and quick turn around”.

“All went smoothly from booking to collecting the car.  I was called to say car service had been done.  I like the video you do when checking the car tyres etc”.

“The staff were very helpful, professional and polite, the service was done on time also they kept me informed throughout. Also, the video of the service was very helpful, well done”.

“I believe you couldn’t improve on the service I had they were first class, please send them my thanks”.

“Always easy to arrange and book in a mobile service.  Techs are always helpful and on time”.

“I am currently happy with the range of services that Ford Haynes supply and have not been disappointed with the quality of work carried out on past visits”.

“Efficient service, good communication and clear pricing, very happy”.

“Very efficient, polite, helpful”.

“Great service as always”.

“Friendly service and in depth detail of what was wrong with my car.  Nothing to be improved on”.

“The Service Advisor was great very informative and helpful as are the others will definitely return”.

“Great service and customer service”.

“Friendly helpful staff”.

“Very pleasant experience, always get treated very nicely by the guys at Haynes and always a great service”.

“We have been a customer of Ford for 12 years now, we are always happy with the service we receive”.

“Haynes are always excellent, would recommend them”.

“Quite simply, the salesman from Ford Haynes dealership was the best.  I would go as far as to say if any organisation, let alone Ford, followed his manner, his professionalism, they would be in an even better position than they may already be.  Nothing was too much trouble.  He was kind, polite and his videos especially those about the vehicle, exemplary”.

“The staff I dealt with were polite, professional and ‘on the ball’ with my requirements”.

“Excellent service, thanks”.

“Very quick service”.

“From start to finish our experience with Haynes Maidstone was first class.  Purchasing a new vehicle is a fairly big decision and our sales executive guided through the whole process offering advice and guidance when required, whilst giving us space to make decisions in our own time.  We won’t hesitate to return to Haynes when the time comes to replace our vehicle”.

“Easy to book service with a pick up and drop back.  I got a video of the external inspection under the car showing the parts being checked so I was sure that the car was in good hands”.

“First class service.  Everything from the booking in, drop off experiences, to the quality of work and information provided”.

“Our salesman was polite, professional and explained everything in detail”.

“The staff at Haynes were very professional and attentive to our needs and questions.  They were also patient in dealing with us as we made our mind up on which make and model we actually wanted to buy”.

“Everything from start to finish – booking in to collection was great.  Everything went very well and I was completely satisfied”.

“I can’t think of anything that would improve the experience I had”.

“Very good customer service”.

“Friendly service all round”.

“Maidstone branch was very helpful and made it all easy, as I was on a tight timescale”.