Monthly Archives: August 2014

Feedback – August 2014

August 2014

“Overall I am completely satisfied with the excellent level of service provided by Haynes.  Great communication and very helpful.  Would definitely recommend Haynes to other people who are thinking of buying a new car”.

 “Helpful and friendly”.

 “Second time of buying a new Ford from Haynes.  Excellent service from all staff throughout, from Receptionist, to Sales to Finance …. helpful, informative and courteous and to top it off an excellent deal/saving on my purchase.  Many thanks”.

 “We were satisfied with the experience and definitely continue to use the Haynes service.  We have also recommended it to a lot of our friends.  Thank you”.

 “The lady could not have done any better.  I can only hope this lady is still at Haynes of Maidstone when I buy my 5th Ford Fiesta from Haynes”.

 “I would like to say that the service was nothing less than outstanding. Please pass on my thanks to all concerned”.

“The staff at Haynes Maidstone are always extremely professional and courteous.  I have absolutely no complaints at all with the service provided and will return again when my car needs its next service or if I have any problems”.

“I was especially pleased with the fact that Haynes collected and delivered my car back again after the service, and that it had been cleaned inside and outside at no extra cost”.

“The Sales Executive was exceptional.  He made the whole process easy”.

“Very good and friendly service throughout”.

“This was the first time I had purchased a brand new car and the sales person made this a very special and happy experience which I will always remember”.

“Completely satisfied with service provided.  Staff very courteous and professional with vehicle ready on time”.

“I received exceptional customer service from a gentleman on Reception”.

“My car was collected as agreed on time and returned sooner than I anticipated .…. overall a fantastic service and much appreciated – thank you”!

“The whole experience was brilliant.  This is my third Ford car and each time the service has been fantastic”.

“The Dealer was friendly, knowledgeable and not pushy during the whole process.  The main reason I am so satisfied (other than the car) is the professionalism of the dealership and the Salesman”.

“Every aspect of the service was carried out to my satisfaction”.

“The salesman was excellent about dealing with my enquiries, he treated me well”.

“Asked what time the car was expected to be ready.  Requested an earlier time.  Car was ready earlier than the requested time.  Very impressed and thank you”.

“Happy with all aspects of service”.

“Nothing could be improved, service was excellent as always”.

“The staff are always polite and courteous.  I can’t find fault with any of the services offered by Haynes – Used Cars, Service or the Parts Sales”.

“The Dealer explained everything very clearly, kept me informed every step of the way, excellent service”.

Feedback – July 2014

July 2014

“When collecting our vehicle, the Salesman pointed out before I collected the vehicle of a slight mark on one of the trims, which he had already ordered, to be replaced.  Great customer service, a credit to Haynes”.

“Completely satisfied with everything involved.  Thank you!”

“The Salesperson was extremely helpful and I must say a refreshing change from most sales people I met whilst looking for a new car”.

“The Salesman was so helpful and such a lovely guy, he went through everything with us and was really helpful and had a lot of product knowledge.  Thank you again, we love our new car”.

“Everything was done very well, we were really pleased for the help we got”.

“We have just acquired our car through the motability scheme, your Salesperson was excellent.  He showed us several vehicles, we didn’t know what we required but he was extremely helpful and very patient as I have difficulty getting in and out of cars and this led to us purchasing the Kuga.  We love it!”

“Overall very pleased with my first service”.

“Our Salesman was really helpful and patient in giving me advice and helping me work out what I wanted on the car, all the options, what each cost was, what each additional product did.  He wasn’t at all pushy with the sale and although I kept ringing and asking questions (this is my first ‘new’ car experience) he never made me feel like I was being a pain, he was always very eager to help and explain things”.

“The Salesperson was extremely helpful and tailored the vehicle to our needs.  I would recommend any friends or family to use the Salesperson we had”.

“Our Ford Galaxy is a mobility car for our son and we have dealt with the Salesperson from Haynes Maidstone since we first got the car.  This is our third and we have always dealt with the Salesperson.  She makes us feel very relaxed and makes the process very easy”.

“The Dealer was great at communicating all updates about my car.  The dealership was great every step of the way and made the purchasing of my car a very easy and proactive experience”.

“Haynes of Maidstone and the staff are a very helpful team and showed good manners and a caring attitude.  I will and have recommended Haynes of Maidstone to anyone that ask about what car shall I get and where will I purchase a car.  Many thanks Haynes and to the Salesman. I will see you again when I buy my next new car”.

“Just as it should be, easy.  Nothing needed to be done differently”.

“I have found Haynes Garage in Maidstone excellent.  When my car was collected for service, I specified some things I wanted them to check, I was treated with respect and courtesy and the checks were carried out”.

“I always drive Ford cars as the quality, reliability and styling far exceeds any other manufacturer in my opinion. To keep my Ford in top condition, I can only use a quality dealer which I have found Haynes of Maidstone to be!  They are not my nearest dealer but the service I receive and peace of mind is well worth it.”

“Took care of the whole Motability process”.

“The Salesman always assisted us when we called or popped in.  He went out of his way to help us and we are very pleased with the level of service he provided”.

“Everything was fantastic from beginning to end.  The service given 100%, no problems at all.  Very happy customer”.

 “Haynes service for any Ford related problems excellent”.

“Always efficient, always welcoming, always friendly”.

“The Salesman was extremely helpful throughout the whole process.  He took time to explain all the different finance options available and once the car had been ordered he regularly kept me informed of the estimated delivery date.  Really good service”.

“Car was ready well before estimated time.  All staff very polite and helpful”.

“Very good service all round”.

“The Car Service Receptionist was very friendly and helpful, a credit to Haynes”.

“The Salesman covered everything for us, he was very helpful, courteous and friendly and put us well at ease following up with phone calls.  A definite gentleman and dealing with him would certainly make us use Haynes again”.

“I have received a very good service since buying a KA.  This is the first time that I have purchased a Ford vehicle.  I have no complaints, only praise for the way that everything has been dealt with”.

“Everything was great, booked in at a time I wanted, work was always finished on time.  Overall a very good experience.  Well done”.

“Positive experience all round, informative and punctual timings”.

“Friendly and efficient service”.

“Overall efficiency on the day was very good”.