Monthly Archives: January 2021

Feedback – January 2021

January 2021

“The whole process was smooth and was kept updated with every step”.

“Very professional and delivered on promises”.

“Care given in these exceptional circumstances of Covid19.  I or my wife always feel safe and protected when dropping off or picking up our car.  Staff always helpful and happy to listen to problems”.

“Notified when parts received.  Easy to book an appointment that was convenient.  Good Covid procedures in place at the reception.  Efficient booking car in.  Notified when car was ready to collect”.

“Polite & friendly staff.  Everything carefully explained.  My car was washed and cleaned.  Much appreciated”.

“Easy to book and everything went to plan”.

“All went well, felt safe and MOT was done very quickly”.

“Excellent service friendly and professional staff”.

“Everything worked perfectly”.

“Very good experience.  Staff were knowledgeable and non pushy.  Nice to be treated as a person not just as a number towards a sales target”.

“Our Sales Executive was extremely helpful and kept me up to date with everything that was going on”.

Feedback – December 2020

December 2020

“Total commitment of my Sales Executive to ensure I had the right vehicle that was suitable for my needs”.

“In these restricted times the experience was excellent”.

“Very friendly and looked after me from the beginning.  Respected social distancing rules and extremely professional.  Many thanks”.

“Sales person was very helpful and informative and managed to find the car we wanted within the timescale we had in mind”.

“The collect and return service continues to be a very convenient option for me and as usual was carried out with efficiency”.

“A 10 out of 10 service experience”.

“Helpful & cooperative in finding and correcting the fault”.

“Really good customer service.  An issue was discovered with the oil in the engine but it is covered under the warranty and has been booked in for the work to be done in the New Year.  Stress free service, MOT and issue being resolved.  Fantastic effort from everyone again at Ford Maidstone”.

“It was all excellent”.

“Hassle free in every way.  Great service from start to finish”.

“The service team had time to clean the car once the service was complete and contacted me straight away once the work had been completed”.

“Personal service.  I was made to feel valued as an individual customer.  Our Sales Executive was always happy to go the extra mile”.

“Repair was completed and I am very pleased with the service provided by Haynes”.

“Covid secure MOT.  Keys collected by staff member outdoors so I did not need to enter the Service department”.

“I found the service experience extremely good.  Staff were very helpful on the phone and in person”.

“Reception staff very friendly and helpful.  Environment very clean, safe and pleasant.  I was impressed with the video of the inspection of my car and glad they diagnosed the leak.  The car was cleaned and I am very pleased with the overall service provided by all of the staff at Haynes”.

“Your service has always been excellent and when we move we will be very sorry to have to say goodbye to you”.

“Always quick to return my calls and answer any questions I had”.

“A seamless experience”.

“It went well, no problems”.

“Brilliant service, couldn’t fault anything”.

“All Covid precautions were taken.  Very helpful sales people”.

“Easy to arrange for a suitable date.  Plus, collection and drop off was really handy.  A straightforward hassle free experience”.

“I’ve always brought my car to Haynes as I have had honest advice and a good quality of work.  The customer care is the reason I’ll continue to bring my car to Haynes in the future”.

“Very happy with the speed in which it was serviced”.

“Fantastic – thank you.  So nice to have the car collected and not to have to take a day off work for a service & MOT.  The lady who collected my car was a delight.  So friendly and nothing too much trouble. Please send her my thanks, a credit to Haynes.  I was impressed that the guy on the video took the time to explain that the tyres were feathered and that was the cause of the rumble.  Overall a fantastic service experience”.

“All straight forward and a no fuss experience”.

“Easy drop off and pick up”.

“Really clear advice, high level of professionalism and support from start to end of purchase”.

“The job was carried out quickly and efficiently.  I was kept informed of what needed doing and the cost.  As always the staff were polite and friendly”.

“Very good service, kept up to date all the way through”.