Monthly Archives: September 2023

Feedback – September 2023

September 2023

“The moment we stepped into the showroom we were greeted with knowledgeable and professional people.  We were not pounced on instantly (for a sale) but when we were ready for help a sales person was there.  From when I placed my order for the car, I was kept up dated by emails and telephone calls on my car’s progress.  When it finally arrived, I was talked through how everything worked on the car, signed papers and a smooth handover was done.  I was very impressed with the service I received and would not hesitate to use Ford again”.

“The staff are very friendly and helpful”.

“The service was done quickly and I was informed as soon as my car was ready.  The car was cleaned to a high standard”.

“Customer service was first class and the two people who I did deal with were extremely helpful and knowledgeable and very polite at all times”.

“Excellent service all round”.

“Good customer service at the desk, video record of the examination, car ready when required, running like a dream again”.

“Excellent service and support start to finish.  Clear process, explanations, communication excellent.  Love the car”.

“Everything was straight forward and to plan so cannot be improved”.

“Everybody was extremely helpful and all the work was completed on time.  I have had 3 vans from Haynes and they have always looked after my vehicle and always been very friendly and helpful”.

“Ford are always making their service better and I am very happy”.

“Thorough and informative, all good”.

“Good service from all departments from beginning to end”.

“Only booked in for an MOT but as always everything was great.  Greeted by friendly and efficient service advisor and MOT was completed on schedule and ready to pick up as expected”.

“Dealing with the Haynes service team is always a pleasure”.

“Overall, I was very satisfied with the service provided by Ford at Maidstone.  They kept me fully briefed of the whole process during the service and MOT”.

“Very efficient service, clean waiting area, friendly staff”.

“Everything was done well, no problems”.

“Book in staff very helpful and pleasant and efficient”.

“Always used Ford, friendly service and helpful staff as well”.

“Perfect service, great staff always a friendly smile”.

“Polite staff and very knowledgeable in handling questions.  My Ford Ranger runs like a dream and feels healthier.  All round a great experience and has been since I purchased the vehicle from Ford”.

“I don’t think anything more can be done, the booking was easy, when I turned up on the day booking in was swift and waiting for the service to be completed, the waiting area is comfortable and was offered a cup of coffee.  I don’t need anything better”.

“Really good reception”.

“Always friendly, polite service, excellent service”.

“The staff were very helpful”.

“I was very pleased that my car was collected by a very nice lady and returned after completion of service.  I was shown a video of my tyres being checked and comments being made about them.  I was also given paperwork about the service and how much it costs which was quite reasonable”.

“Made me feel comfortable and kept me informed of every process of the sale of my new car”.

“5 star service for our Sales Executive at Maidstone.  Talked me through everything and made sure I understood it all, was at the end of the phone for any queries I had.  Would recommend Ford Maidstone”.

“Courteous and helpful reception staff.  Skilled mechanic completed service and MOT”.

“This is the best Ford dealership I have ever dealt with.  It has been a pleasure to do business with them”.

“Overall a pleasant experience”.

Feedback – August 2023

August 2023

“An absolute worry free, efficient and friendly service that we would recommend to anyone”.

“Staff were friendly and helpful.  Good communication”.

“Video footage by technician was very professional”.

“The only good thing I can say is that the lady on the Commercial Servicing desk was absolutely lovely.  She was friendly and helpful”.

“I have already e-mailed my very pleasant treatment by three members of your staff to Mr Haynes.  We will certainly be using you in future”.

“I was very satisfied with the work done to my car”.

“Excellent service and great car collection and a reasonable price”.

“Great Service as always”.

“Customer service excellent”.

“Staff were very friendly and helpful with the issues we had with the car, gave useful information that helped with the issue so it could be resolved”.

“Excellent salesman.  Very knowledgeable about the product.  He isn’t pushy and he reacts well to our needs”.

“Our Sales Executive was very helpful throughout the sales process”.

“Appointment easily arranged, convenience check completed at the expected price while I had a cup of coffee in the nearby café.  Straightforward and easy”.

“Thank you to Haynes for fitting in a last minute MOT last week, when we realized ours was due sooner than we thought.  Great service and always friendly and professional”.

“The sales person was very knowledgeable with regards to the vehicle that I was interested in purchasing.  He explained the different ways in which I could make the purchase of the vehicle.  I am very pleased with the experience I’ve had from this company.”

“Car collected on time, was updated through the service.  Car returned promptly, service team very helpful”.

“The service was very simple.  The lady that collected my car and brought it back to me was delightful.  The information I received was sent simply and was comprehensive”.  

Great customer service.  Pleased to have my car serviced whilst I waited and the car cleaned.  Good job”!

“Very well organised procedure, staff were very welcoming and polite.  I was kept informed throughout the service.  Was very happy with all”.

“Great service, regular contact and good price.  Efficient and friendly staff.  Overall, couldn’t fault it”.