Monthly Archives: March 2015

Feedback – March 2015

March 2015

“The Sales Executive was fantastic!  We went back to him after another family member purchased a car through him!  Everything was so effortless and was explained well!”

“Always explained everything in full and gave me time to make my mind up re which car to purchase.  Excellent Salesman”.

“Fantastic customer service!  The Sales Executive listened to my needs and preferences and he helped me to choose the ideal payment option”.

“Great dealership, very helpful and friendly”.

“I was very satisfied with the experience which was hassle free”.

“Always give helpful advice and great service”.

“Informed me of my due date for service, picked vehicle up from my home and delivered it back on time.  Personnel very pleasant and accommodating”.

“I have used Haynes on and off for the past 50 years and have been completely happy with all aspects of my experience with them”.

“It was all very good as expected”.

“I have been buying cars and dealing with Haynes since 1972.  Currently as a family we have two cars.  I have never been disappointed and have always found them to be very professional in the way they conduct their business.  The Car Sales Manager is excellent and I always feel I get a fair deal.  The Service Department are also excellent.  I would not bother to go anywhere else”.

“Communications with Haynes are very good, easy to get hold of on the telephone or via e-mail, you receive a phone and a text when the vehicle is ready to be picked up”.

“The vehicle developed a fault (failed bonnet catch) in the late afternoon of the day before I needed it for a long journey, to go on holiday.  I took the vehicle into Haynes first thing the following morning and explained the problem.  Haynes made a real effort to make the repair, which was completed within three hours.  They kept me informed of progress by phone.  I was very impressed by their helpfulness and commitment to getting the job scheduled as urgent and completed satisfactorily.  Well done, Haynes!”

“Very good”.

“They care about the customer”.

“There are now three Fords in our household after having another brand for many years and I have to say Haynes Maidstone are far superior with their customer care”.

“Very organised and courteous”.

“Great polite efficient staff at reception, who know about cars and give confidence”.

“All in all, a really good service”.

“Happy with the service”.

“Friendly, clear helpful information all the way through”.

“Was very attentive and listened and answered my questions completely.  Was very pleased with the Sales Representative”.

“Quality service start to finish”.


“Friendly, informative”.