Monthly Archives: September 2019

Feedback – September 2019

September 2019

“Great communication”.

“Quick and efficient all round from booking in, checking in and collection.  Thank you”.

“Check in was good and the courtesy car was already.  I was contacted when car was ready for collection”.

“The Sales Manager was able to provide a number of options, in order to meet the timelines of changing the car.  The Sales Manager placed the customer at the centre of the process”.

“The Sales Executive was very easy to deal with and I felt that he really understood what I wanted and needed from a new car.  I was impressed by his professionalism and he also knew your products inside and out.  He could also explain the features to me and how the benefits related to my situation, this really gave me confidence in my dealing with Haynes”.

“I had a great experience during the purchase of the car, had to wait a little bit more than I was expected but our Sales Executive kept me updated all the time and also he made me a favour of getting me a courtesy car during my waiting time”.

“Haynes had everything arranged properly so our new Motability car was handed over exactly as it should be.  This is our third Ford from Haynes and we often recommend them to our friends.  Our contact took the time to run through the various features and controls of the new car, which was greatly appreciated.  I cannot think of any improvement to the excellent customer service which we always have from Haynes”.

“Our Sales Executive was excellent in her customer service and her knowledge of what we wanted.  She answered all my questions re the Ford Privilege Scheme.  She kept me updated regarding the arrival of the car.  She made me aware of discounts and offers that might be available to me and was able to explain and answer any questions I had”.

“Everything was excellent from start to delivery.  The Sales Executive was an excellent salesman who listened to all our needs and found the car we asked for.  He kept us updated and was brilliant on delivery going through everything on the car”.

“Brilliant from start to finish”.

“Everyone is very helpful”.

“All went perfect”.

“Very good sales team.  Knowledgeable and helpful.  I was kept up to date of the build dates and estimated time of delivery.  Any queries I had were dealt with quickly.  A very pleasant experience and I will use them next time even though I have a couple of dealers nearer to me”.

“Happy with the service that I received”.

“Very good service and helpful advice.”

 “I really like the online video and report.  Always excellent customer service.  I really like the roadside cover too”.

“All splendid”.

“The whole experience was very well handled, the details were explained carefully so there was no doubt in my mind before signing”.

“As always, staff very polite and helpful.  Work was needed on brakes and was carried out quickly so we weren’t without a car for long”.

“Quick and friendly service”.

“Friendly and knowledgeable staff.  I was fully kept up to date with the process and the issues that did arise were both minor and rapidly dealt with”.

“Staff were polite and helpful, easy to book my appointment and no problems on the service day, price given beforehand so I knew exactly what I had to pay”.

“Simple to book and helpful staff on the phone and in dealer”.