“We were looked after by our Sales Executive who did everything for us. Made the entire experience stress free & enjoyable”.
“I can’t find fault in our experience; it couldn’t have been better”.
“The staff at the desk were very welcoming when I came to drop the car off. They knew exactly who I was and were ready for the vehicle. Later that day I received a call from them to tell me my car was ready to collect. I asked if there were any problems as it was in for an MOT as well as a service, they said no and all was well. On collection once again the staff were excellent. The car had been brought to the front, cleaned and ready to drive away. The service was great value. I then received a video of the checks made to the vehicle. Excellent service”.
“I thought the sales consultant was really friendly and helpful and made me feel at ease to choose what was right for me without pressure. She spoke on my level and gave me confidence to purchase my first car on finance”.
“It was very easy to book a service. The pricing is very easy and clear to understand. The customer service at Haynes Maidstone was excellent and I was kept informed about progress throughout. The work was completed quickly and the car was ready to collect at lunchtime having been washed and vacuumed. Can’t fault Haynes at Maidstone”.
“Exceptional service and no hard pushing sales”.
“Our sales person made the whole process from start to finish so easy stress free and kept us in the loop for delivery and then the car came early and he did a video of the car and sent it to us on the morning of us collecting it. What can I say superb friendly atmosphere, thanks”.
“I purchased my car from Ford in 2020 and have had it serviced there ever since. Every member of staff I have either spoken with on the telephone or had contact with in person has been amazing. Always a first class service and first class customer service. I highly recommend Haynes Maidstone”.
“I was very impressed by the visual health check sent to me by video and the overall feedback”.
“Very satisfied with the customer service on my recent visit for a major car service and MOT”.
“The whole process from start to finish was simple and efficient. Communication was a combination of face to face, email and telephone calls. They were able to source me the car exactly to my specifications, thank you”.
“Bought my car from this dealer and always had good ongoing service/MOT etc”.
“Its always been excellent service”.
“Video of service work gave me confidence”.
“Very efficient and all sorted on time”.
“Everything was dealt with very professionally and staff were very pleasant”.
“Fantastic customer service and dealt with efficiently and effectively. Everyone had a smile on their face with great positive attitude. Nothing more could be expected”.
“Our Sales Executive was very polite and so helpful”.
“Always polite, the car is always returned in a clean condition”.
“Attention to detail is excellent”.
“All the staff were very courteous, polite and efficient. This meant that the whole process of getting my car serviced was pleasurable with no hidden surprises”.
“Very efficient kept me informed”.
“I have always had great service and advice”.
“Very pleased with the service and feedback”.
“No negatives at all I’m pleased to say. Extremely polite and helpful staff. The service, additional work and valet were all completed perfectly and on time. Good work!”
“I’ve recently purchased a new Puma. Our Sales Executive was extremely friendly and helpful and looked after me really well. Always keeping me up to date and making contact when it was needed. During the visits to the showroom, I was always well looked after being offered tea and coffee etc. and on collection of the new car everything went well and well organised. I would highly recommend him to any friends or family who were considering buying a Ford car. He is a pleasure to talk to and as mentioned always helpful and friendly”.
“Easy booking system. Collection and return of car a great option and pick up was on time. I was able to see my car placement through the Ford pass app and the short video of the health check was a good addition”.
“Friendly, professional, helpful, not pressured into anything. Went through everything thoroughly”.
“Our purchase of our new Ford Kuga was very pleasant and satisfactory and everything done to make our experience memorable”.
“Delivery and collection were smooth and efficient. The report was thorough and clear. Additional explanation and question on work required was given clearly and knowledgably”.
“Very good service”.