Author Archives: Kay Bangle

Feedback – February 2024

February 2024

“We were looked after by our Sales Executive who did everything for us.  Made the entire experience stress free & enjoyable”.

“I can’t find fault in our experience; it couldn’t have been better”.

“The staff at the desk were very welcoming when I came to drop the car off.  They knew exactly who I was and were ready for the vehicle.  Later that day I received a call from them to tell me my car was ready to collect.  I asked if there were any problems as it was in for an MOT as well as a service, they said no and all was well.  On collection once again the staff were excellent.  The car had been brought to the front, cleaned and ready to drive away.  The service was great value.  I then received a video of the checks made to the vehicle.  Excellent service”.

“I thought the sales consultant was really friendly and helpful and made me feel at ease to choose what was right for me without pressure.  She spoke on my level and gave me confidence to purchase my first car on finance”.

“It was very easy to book a service.  The pricing is very easy and clear to understand.  The customer service at Haynes Maidstone was excellent and I was kept informed about progress throughout.  The work was completed quickly and the car was ready to collect at lunchtime having been washed and vacuumed.  Can’t fault Haynes at Maidstone”.

“Exceptional service and no hard pushing sales”.

“Our sales person made the whole process from start to finish so easy stress free and kept us in the loop for delivery and then the car came early and he did a video of the car and sent it to us on the morning of us collecting it.  What can I say superb friendly atmosphere, thanks”.

“I purchased my car from Ford in 2020 and have had it serviced there ever since.  Every member of staff I have either spoken with on the telephone or had contact with in person has been amazing.  Always a first class service and first class customer service.  I highly recommend Haynes Maidstone”.

“I was very impressed by the visual health check sent to me by video and the overall feedback”.

“Very satisfied with the customer service on my recent visit for a major car service and MOT”.

“The whole process from start to finish was simple and efficient.  Communication was a combination of face to face, email and telephone calls.  They were able to source me the car exactly to my specifications, thank you”.

“Bought my car from this dealer and always had good ongoing service/MOT etc”.

“Its always been excellent service”.

“Video of service work gave me confidence”.

“Very efficient and all sorted on time”.

“Everything was dealt with very professionally and staff were very pleasant”.

“Fantastic customer service and dealt with efficiently and effectively.   Everyone had a smile on their face with great positive attitude.  Nothing more could be expected”.

“Our Sales Executive was very polite and so helpful”.

“Always polite, the car is always returned in a clean condition”.

“Attention to detail is excellent”.

“All the staff were very courteous, polite and efficient.  This meant that the whole process of getting my car serviced was pleasurable with no hidden surprises”.

“Very efficient kept me informed”.

“I have always had great service and advice”.

“Very pleased with the service and feedback”.

“No negatives at all I’m pleased to say.  Extremely polite and helpful staff.  The service, additional work and valet were all completed perfectly and on time.  Good work!”

“I’ve recently purchased a new Puma.  Our Sales Executive was extremely friendly and helpful and looked after me really well.  Always keeping me up to date and making contact when it was needed.  During the visits to the showroom, I was always well looked after being offered tea and coffee etc. and on collection of the new car everything went well and well organised.  I would highly recommend him to any friends or family who were considering buying a Ford car. He is a pleasure to talk to and as mentioned always helpful and friendly”.

“Easy booking system.  Collection and return of car a great option and pick up was on time.  I was able to see my car placement through the Ford pass app and the short video of the health check was a good addition”.

“Friendly, professional, helpful, not pressured into anything.  Went through everything thoroughly”.

“Our purchase of our new Ford Kuga was very pleasant and satisfactory and everything done to make our experience memorable”.

“Delivery and collection were smooth and efficient.  The report was thorough and clear.  Additional explanation and question on work required was given clearly and knowledgably”.

“Very good service”.

Feedback – January 2024

January 2024

“Service was really good and the technician was very efficient”.

“I received a very fair offer and professional service to repair my Ford Fiesta recently.  The reception staff were exceptionally polite and helpful, as were the drivers who picked up and returned my car to my home address.  This is the reason that I will continue to take my car back to Haynes in Maidstone if any future problems should arise”.

“Annual service and MOT carried out to usual high standards to which I have become accustomed to over many years of using Haynes.  The collect and return option is great”.

“Our sales lady, was very professional, knowledgeable, friendly and helpful.  From first going to see her and to picking up our new car.  Everything went very smoothly which was a great relief for us as we were apprehensive about having a mobility car.  But now very pleased we have”.

“Service was fast and honest”.

“Very easy and simple process.  Staff are extremely helpful”.

“It is very easy to book with you.  You keep me informed of any issues via my requested communication method”.

“The service was fine and we were particularly glad that Haynes collected the car and returned it”.

“Everything went very well.  They did a very good job explaining the process and we were very pleased.  Don’t think there is much else to improve on”.

“Good efficient professional service”.

“Great service and kept me up to date throughout.  This is our 4th car purchase with Haynes”.

“Our Sales Executive was amazing!  We were browsing really and ended up with a new Ford Puma”.  She got my personalized plates made up and we were just so busy but she was so patient with us getting down to get everything signed and couldn’t have been more helpful if she tried.  We are super happy with our new car and she was the reason we went ahead with the purchase”.   

“They kept updating via email as requested with the progress of the factory order and more importantly were honest with the delivery time”.

“This is my third new car from Haynes.  I can’t fault their service”.

“You accommodated my request to leave the car with you the day before the service was booked and in fact completed the service on that day”.

“Great communication excellent customer service”.

“Very proficient at reception.  Car was ready on my request at 4pm. Car cleaned was a nice touch”.

“The service reception staff were all very personable and efficient.  I needed the work completed in time to collect my grandson from school and it was ready on the dot.  It had also had a complimentary wash, for which we were very grateful”.

“All the staff are so very helpful but there is one man that goes above and beyond to help you out.  Twice I’ve brought my car in and twice he has been great”.

“Like to thank Haynes for again helping with my service and being aware that I needed an early appointment bearing in mind I travel from Surrey.  Always helpful staff at all times”.

“Great brake deals at Haynes will definitely be back”.

“Everyone has been really helpful with everything.  Great service from the team”.

“Very courteous and helpful customer service.  Thorough explanation of my MOT and service by mechanic via video and verbally by customer service when collecting my car.  My car was cleaned throughout and driven to the door when collected.  I commend your outstanding service and cannot imagine a better experience. Bravo!”

“The guys and girls in Service Reception were understanding and caring.

“Full service completed with good communication”.

“Haynes are always helpful in getting the right deal for us.  We have used them now for several years and will continue to do so”.

“The service I received on the day was first class.  When I turned up that morning I was greeted with a welcome and everything that was going to be done to my car was explained in full.  I received a call and a video with regards to the health check on my car.  When collecting they once again took the time to run through all of the paperwork with me and informed me that the car had also been washed.  Brilliant service all round”.

“The Maidstone branch were extremely helpful in getting my car in and fixed before Christmas.  I would recommend the branch to anyone with a Ford that wants a trusted team”.

“Have always been satisfied with Haynes so cannot think of any improvements”.

“Thanks for the great Service”.

“I just wanted to pass on some feedback and thanks for the brilliant customer service received this year.  You were perfect at every step in keeping me informed to get my car returned cleaned and valeted, shows care in your work and adds a lot to the customer experience”.  

Feedback – December 2023

December 2023

“Everything went smoothly, we were kept well informed and sent a video from the technician to say the car was in good shape.  Service team were very polite and knowledgeable”.

“Haynes are easy to deal with, from booking service to the continued access to the AA.  Great all round service”.

“Good customer service, mechanical work is done well.  Good communication”.

“I really appreciate the help and support from our Sales Executive at Haynes.  This is the second car I have bought from him and any future purchases will be through him too”.

“Very professional and polite staff”.

“Its spot on.  Service team friendly and helpful”.

Feedback – November 2023

November 2023

“My experience with Haynes has always been very positive.  I have no complaints at all”.

“I have no faults at all.  From the very first phone call our Sales Executive was nothing but helpful.  When we went up to the showroom to go through the options and paperwork he went above and beyond going through cars until we had got it perfect exactly the way we wanted it.  After receiving the car, he rung us within a couple of days to follow up and see how we liked the car.  I honestly have nothing negative to say about the experience from start to finish”.

“Very quick and efficient service received”.

“Very happy with the service.  Everyone very friendly and helpful and all good timing, did not have to wait any longer than estimated”.

“It was easy to book the service and they actually called me back within the time frame that I was given, so that was a plus to start with.  He called me when he was on his way and was great, efficient and knowledgeable.  Very pleased with the service provided and will definitely use the mobile servicing rather than branch based option again”.

“Brilliant staff and kept me in the loop”.

“We have been dealing with our Sales Executive at Haynes in Maidstone for many years.  She makes the experience of getting a new car extremely easy and pleasant”.

“I have had this Fiesta since February 2018.  All my servicing, MOT and parts have been done at Haynes in Maidstone.  Every time I have put my car in the garage there has been no problem for me with booking the car in and follow up calls when ready.  The service on the car has been excellent as well”.

“Very friendly and professional service given by our Sales Executive”.

“I was most impressed that I was sent a video of the winter maintenance check they performed explaining all the details”.  

“Professional service, knowledge of product.  Good communication”.

“Saleswoman very knowledgeable and up for a bit of a laugh.  Helpful with filling out V5 form”.

“Excellent customer service, very friendly staff”.

“Helpful staff, quick efficient booking in and work finished ahead of schedule”.

“The CV team at Haynes are extremely helpful.  Its good to find a dealer that does a job and takes pride in what they do”.

“I cannot think of anything they could improve on, as the service was excellent”.

“The part required for the repair had to be ordered. The advisor monitored the parts progress to the time of delivery with some diligence and notified me when the part arrived and arranged for it to be fitted directly”.

“Very efficient staff”.

“The sales lady was very good at her job”.

“Very helpful and friendly staff”.

“Our sales executive was brilliant and reassuring after a bad experience with another brand. He kept me up to date regularly and has checked in post handover too”.

“No matter what was asked of our sales person, he did it professionally and courteously.  He is a real asset to Haynes”.

“From speaking to the Service Advisor with my issues, to getting the car booked in through to its return, the level of service I received was excellent”.

“Efficient and finished on time”.“Customer service very good, did not have to wait long for my service to be done”.

“All good”.   

Feedback – October 2023

October 2023

“Everything was done well, no problems.  Book in staff very helpful, pleasant and efficient”.

“Very efficient service, clean waiting area, friendly staff”.

“Overall, I was very satisfied with the service provided by Ford at Maidstone.  They kept me fully breadth of the whole process during the service and MOT”.

“I was very satisfied with the service provided given the fact that the facilities seemed very busy with commercial work.  As a personal, first time customer rather than a commercial one, I appreciated they way my visit was handled and the assistance provided to make this less daunting than it might otherwise have been”.

“Only booked in for an MOT, but as always everything was great.  Greeted by friendly and efficient service advisor and MOT was completed on schedule and ready to pick up as expected.  Dealing with the Haynes service team is always a pleasure”.

“Kept me updated about the work being carried out and remembered I had a work meeting which meant I couldn’t be contacted at a certain time.  Made sure to call me before the meeting, very helpful”.

“From booking in to collection the service was first class, thanks”.

“Cannot think of any improvement”.

“Great service provided by your team regarding the details and advice on my annual service of my Puma.  The accompanied video was informative and demonstrated the care your team take inspecting and carrying out the vehicle service”.

“Booked MOT for a specific time.  Walked into town.  Haynes called me to say MOT completed and car ready to collect”.

“Nothing to add.  Excellent service”.

“Booked autumn health check which identified issues with a tyre.  I received a call explaining the issue and decided to replace both rear tyres.  I thought the video showing the mechanic reviewing the underneath of the car very helpful”.

“Good service”.

“Speedy service from start to finish.  Staff were very welcoming”.

“All work completed on time and the car was cleaned as well”.

“Staff are always welcoming and helpful.  Received a video via email of vehicle check, this was the first time I have seen this and found it really useful”.

“I recently purchased a new Ford Connect from Haynes.  The salesman could not have made it any easier than it was.  Everything went through without a hitch.  I would strongly recommend Ford Haynes to anyone”.

“You always have the car ready on time when I ask for it to be done at a specific time”.

“Every aspect of our experience buying our Puma was excellent.  The sale, the communication and the honesty and advice from our sales person was all good.  We are so happy with our choice of vehicle and choosing Haynes Ford.

“Thorough and informative”.

“Booked in at a convenient time and finished within the time frame I needed”.

Feedback – September 2023

September 2023

“The moment we stepped into the showroom we were greeted with knowledgeable and professional people.  We were not pounced on instantly (for a sale) but when we were ready for help a sales person was there.  From when I placed my order for the car, I was kept up dated by emails and telephone calls on my car’s progress.  When it finally arrived, I was talked through how everything worked on the car, signed papers and a smooth handover was done.  I was very impressed with the service I received and would not hesitate to use Ford again”.

“The staff are very friendly and helpful”.

“The service was done quickly and I was informed as soon as my car was ready.  The car was cleaned to a high standard”.

“Customer service was first class and the two people who I did deal with were extremely helpful and knowledgeable and very polite at all times”.

“Excellent service all round”.

“Good customer service at the desk, video record of the examination, car ready when required, running like a dream again”.

“Excellent service and support start to finish.  Clear process, explanations, communication excellent.  Love the car”.

“Everything was straight forward and to plan so cannot be improved”.

“Everybody was extremely helpful and all the work was completed on time.  I have had 3 vans from Haynes and they have always looked after my vehicle and always been very friendly and helpful”.

“Ford are always making their service better and I am very happy”.

“Thorough and informative, all good”.

“Good service from all departments from beginning to end”.

“Only booked in for an MOT but as always everything was great.  Greeted by friendly and efficient service advisor and MOT was completed on schedule and ready to pick up as expected”.

“Dealing with the Haynes service team is always a pleasure”.

“Overall, I was very satisfied with the service provided by Ford at Maidstone.  They kept me fully briefed of the whole process during the service and MOT”.

“Very efficient service, clean waiting area, friendly staff”.

“Everything was done well, no problems”.

“Book in staff very helpful and pleasant and efficient”.

“Always used Ford, friendly service and helpful staff as well”.

“Perfect service, great staff always a friendly smile”.

“Polite staff and very knowledgeable in handling questions.  My Ford Ranger runs like a dream and feels healthier.  All round a great experience and has been since I purchased the vehicle from Ford”.

“I don’t think anything more can be done, the booking was easy, when I turned up on the day booking in was swift and waiting for the service to be completed, the waiting area is comfortable and was offered a cup of coffee.  I don’t need anything better”.

“Really good reception”.

“Always friendly, polite service, excellent service”.

“The staff were very helpful”.

“I was very pleased that my car was collected by a very nice lady and returned after completion of service.  I was shown a video of my tyres being checked and comments being made about them.  I was also given paperwork about the service and how much it costs which was quite reasonable”.

“Made me feel comfortable and kept me informed of every process of the sale of my new car”.

“5 star service for our Sales Executive at Maidstone.  Talked me through everything and made sure I understood it all, was at the end of the phone for any queries I had.  Would recommend Ford Maidstone”.

“Courteous and helpful reception staff.  Skilled mechanic completed service and MOT”.

“This is the best Ford dealership I have ever dealt with.  It has been a pleasure to do business with them”.

“Overall a pleasant experience”.

Feedback – August 2023

August 2023

“An absolute worry free, efficient and friendly service that we would recommend to anyone”.

“Staff were friendly and helpful.  Good communication”.

“Video footage by technician was very professional”.

“The only good thing I can say is that the lady on the Commercial Servicing desk was absolutely lovely.  She was friendly and helpful”.

“I have already e-mailed my very pleasant treatment by three members of your staff to Mr Haynes.  We will certainly be using you in future”.

“I was very satisfied with the work done to my car”.

“Excellent service and great car collection and a reasonable price”.

“Great Service as always”.

“Customer service excellent”.

“Staff were very friendly and helpful with the issues we had with the car, gave useful information that helped with the issue so it could be resolved”.

“Excellent salesman.  Very knowledgeable about the product.  He isn’t pushy and he reacts well to our needs”.

“Our Sales Executive was very helpful throughout the sales process”.

“Appointment easily arranged, convenience check completed at the expected price while I had a cup of coffee in the nearby café.  Straightforward and easy”.

“Thank you to Haynes for fitting in a last minute MOT last week, when we realized ours was due sooner than we thought.  Great service and always friendly and professional”.

“The sales person was very knowledgeable with regards to the vehicle that I was interested in purchasing.  He explained the different ways in which I could make the purchase of the vehicle.  I am very pleased with the experience I’ve had from this company.”

“Car collected on time, was updated through the service.  Car returned promptly, service team very helpful”.

“The service was very simple.  The lady that collected my car and brought it back to me was delightful.  The information I received was sent simply and was comprehensive”.  

Great customer service.  Pleased to have my car serviced whilst I waited and the car cleaned.  Good job”!

“Very well organised procedure, staff were very welcoming and polite.  I was kept informed throughout the service.  Was very happy with all”.

“Great service, regular contact and good price.  Efficient and friendly staff.  Overall, couldn’t fault it”.

Feedback – July 2023

July 2023

“I found the customer service was very good.  I was greeted politely and treated with respect and I was kept up to date with the progress of the service.  Very happy overall”.

“Really first class customer service, work was done in the time given.  Staff are really helpful, professional and polite.  I would like to thank them all”.

“All the staff who I came into contact with were friendly and helpful.  The young lady dealing with the paperwork at the service desk was particularly helpful”.

“I used another dealer before and wasn’t impressed but the experience at Maidstone was very different and really good.  The staff were very friendly and professional.  I can see customer service is high on the agenda here which is great.  I will definitely recommend and use again”.

“Good explanation via video of the vehicle check”.

“Always a friendly and approachable atmosphere and team”.

“Fast friendly service”.

“Excellent informative service, with solutions to issues provided”.

“Our Sales Executive was excellent and extremely helpful.  The pre-collection video was very informative and the handover was great”.

“Great service and easy purchase”.

“Excellent service, text to say work was completed earlier than I expected”.

“Very helpful and efficient”.

“First class service all round, no complaints”.

“The service was carried out within the time limit and the car was returned to me cleaned.  The staff were very polite and helpful”.

“From my personal experience, I cannot think of anything that needed improvement”.

“Had ongoing issue with the car.  Haynes have worked hard to resolve the problem.  Staff friendly and very helpful”.

“The staff were very helpful and very polite.  Went out of their way to help me”.

“Friendly and efficient service”.

“Courteous service.  The young lady was very helpful connecting my mobile phone and the car. Was ready in good time in fact quicker than I expected.  Cleaned and ready to go.  Well done”.

“Very good service, nice people”.

Feedback – June 2023

June 2023

“My Sales Executive is excellent all round.  He knows his stuff.  He has taken the time to understand what I need in respect of a car, explains things at my level and pace and is always courteous and good humoured”.

“The staff were friendly and efficient.  It was easy to drop off the car.  I was updated throughout and before any work was completed, I was called to discuss what could be done”.

“Showroom well presented, attentive host and sales staff and we were made to feel welcome immediately.  Sales person was highly knowledgeable and able to answer all our questions and nothing was too much trouble.  Extremely impressed with the service received”.

“Kept informed and up to date on progress of the car.  Polite and easy to talk to.  Answered any questions and queries without hesitation.  Explained all aspects of the car in full and we did not feel rushed or if we were taking too long”.

“Quite simply diagnosed the problem, gave me a formal quote which was agreed and the job was done while I waited for the vehicle couldn’t be better”.

“Very good customer service, staff so helpful, always on time, first class”.

“Easy to book the service, with a selection of dates.  Service staff helpful, both on delivery and collection.  Found the video by the technician comprehensive and helpful”.

“All round amazing experience, would recommend highly”.

“Great service! They even got the truck collected for us the same day as we were going to be away”.

“Excellent service as my car was picked up from my house and dropped off again at the end of the day.  So much more convenient.  Thank you”.

“Very efficient in arranging date and time of service.  Organising collection and return of vehicle.  Explaining with use of video the service inspection of vehicle.  Washing the vehicle is appreciated.”

“Professional and courteous at all times.  Kept me informed”.

“Booked service and work was carried out on schedule and on time with good video to back up the work”.

“My motor home was in for an MOT.  Everything was handled with efficiently and personably”.

“I found the communication was good.  I liked the little videos and the one explaining how things worked when I picked the car up.  It covered everything.”

“Completely satisfied with the service received”.

“Very polite, professional and helpful.  Made me feel welcome and showed me to the coffee machine in the waiting area.  Work carried out was done to an excellent standard.”

“So easy and I loved the video that was sent to me of my car while it was being checked out”.

Feedback – May 2023

May 2023

“Our Sales Executive was just the right balance of helpful and informative whilst not being annoying or pushy”.

“Thorough service and friendly”.

“Staff were very helpful and knowledgeable”.

“My personal situation was different to most and he was accepting and understanding throughout the experience.  An asset to Haynes and Ford”.

“The sales person I spoke with was brilliant.  The second time I have bought a car from him at the dealership and its his service that will lead me to return for any future purchases”.

“Good communication, everything completed on time for collection”.

“The gentleman that dealt with our purchase was professional and provided a great service.  It’s the reason we opted to go with them rather than the Ford dealership closer to home.  I have recommended this dealership to my father too who is also in the process of buying a new car from them”.

“The salesman kept me well informed on the progress of my vehicle”.

“Dealer was very professional.  Never felt rushed and always happy to explain if there was anything I didn’t understand”.

“Service absolutely first class as always.  Easy to book in at a time of my choice.  On the day greeted by a friendly service advisor and received a very detailed and informative video summary of the first inspection.  Service completed on time as promised and with no issues.”

“As a returning customer at a busy time for Haynes I can say the quality of customer service received was still of high quality.  I always feel welcome and well taken care of”.

“Always been completely satisfied over the years, thanks”.

“Helpful and polite and thorough”.

“All staff were very professional, courteous and helpful.  Totally satisfied with the feedback from service and MOT by video link and paper copy”.

“Great service easy to book and was kept updated on progress”.

“Car was collected and serviced in time frame given and issues commented via phone and video.  All good!”

“Warm welcome, efficient in dealing with car and needs.  Came back clean.  A fair price”.

“I have used Haynes for many years, both for the purchase of both new and used cars, and services and repairs.  The staff are always friendly and helpful and are experienced.  I will continue to use Haynes”.

“Friendly service, very helpful”.

“Polite, friendly and informative”.

“The dealer has always been very helpful and accommodating”.

“Friendly greeting with no wait.  Everything explained.  When car collected I was given a very comprehensive report on everything explained in detail and cost as agreed”.