Feedback – March 2018

March 2018

“I return to Haynes simply because after 30 years I still feel that my custom is valued.  It means a lot”.

“I have been a customer of Haynes for over 30 years.  Our Sales Executive was, as always, very accommodating”.

“Very helpful staff, especially pleased with the service we received from our sales person, everything went very smoothly.  Overall, we are extremely happy with the whole process from start to finish”.

“My whole experience from stepping into the showroom to driving away in my new car was just an excellent service.  Our Sales Executive was a great salesman, very friendly, helpful, not pushy and made me feel comfortable throughout the whole process.  I can’t think of anything else that could be improved as the service was brilliant”.

“The overall experience was painless, staff were very helpful when I was making the decision on what car to have and will definitely recommend Haynes to everyone”.

“I must say a big thank you to the Service Advisor in your Service team who sorted out a puncture for me very quickly.  His care and attention should not go unnoticed and he is a credit to your company”.

“Pick up and return arrangements went very well, especially as previous week there had been adverse weather and backlogs of work must have arisen.  These did not affect timing etc of my service and pick up etc”.

“As usual Haynes collected my car and returned it after the service making the whole process completely painless”.

“Our salesman was extremely helpful, courteous, knowledgeable throughout our recent purchase process.  Always on hand to field any questions, solve any queries.  This is our third new car purchased from Haynes and our second with this salesman.  His professional approach makes it an enjoyable experience.  He is a great credit to himself and Haynes.  Without doubt, the best salesman I’ve ever dealt with.  I’ll only ever purchase any future vehicles from him and Haynes”.

“They were very informative with what was wrong with the car and repaired it and serviced the car.  Nothing to improve really.  Can’t fault them”.

“I wasn’t sure about reducing both engine size and bhp but the Sales Executive explained the EcoBoost system to me very well and I felt confident that the car would still meet my needs, which it does.  The Sales Executive listened to what I needed in the car and found me the perfect one.  I’m really happy with my car”.  

“Just keep doing what you are already doing”.

“I’ve always had a pleasant experience dealing with Haynes.  The price paid for servicing is always fair and they don’t try and charge you for something that is not needed.  On my last visit it was a pleasure to see an old 1910 Model T Tourer.  As someone who likes old classic cars it made my day seeing the car”.

“Everything went well and everything explained well”.

“Staff always very obliging and courteous and ready to help”.

“Was a top service”.

“Our salesman was brilliant from start to finish.  From deposit to collection of my Ford Edge, everything was smooth and made easy”.

“No improvements, as from booking my service to collection of car, I received excellent service”.

“Salesman was not pushy, talked us through the different cars, very easy to deal with”.

“Very helpful and friendly service”.

“Was kept fully informed by the sales team about the progress of the car purchase and delivery.  No suggestions for improvements are necessary”.

“Staff on service desk very helpful and polite”.

“Very good service and looked after well”.

“The offer of collecting it from home is always a fabulous option, they have it all covered and for a single lady it so helps”.

“Everything was very easy, I was phoned when the car was ready and it was waiting for me when I got there.  Having a service plan made everything very quick and efficient”.

“Service advisor interaction. Went very well”.

“Polite and friendly staff”.

“Clear, honest, attentive communication and convenience of time and pick up”.

“It all went very well”.

“They picked my car up from home even though it had been snowing badly, took it to the garage for its service and returned it as soon as possible even with very bad roads.  I was so impressed I called the Service Dept to thank them and particularly the guys who got my car”.

“Brilliant customer service”.

“Having faith in Haynes says it all, booking my service was easy, finding the right date for me and being able to collect it on time was great.  Would highly recommend it to other people”.

“A very professional outfit indeed, hence why I travelled some 50 miles to get there”.

“Everything was great”.

“This is only the second time I have used Haynes as I have only owned the vehicle for two years.  Overall it has been a good experience having my car service with them”.

“Very pleased with the service”.

“No improvements needed”.

 “My car was completed on the time I asked for it”.

“The Sales Executive was absolutely wonderful.  He was honest and made sure I understood everything I needed to know before purchasing my car.  He also took the time to contact me after I left with my new car to make sure that all was ok.  I am really pleased with my car but what’s more I am so happy with the service that the Sales Executive has supplied, he is a credit to Haynes”.

“Quick service and car cleaned as a bonus”.

“Very informative, kept me up to date on all information.  Excellent service”. 

“Haynes are always courteous and efficient.  I don’t see much improvement is needed”.

“Everything went smoothly”.

“Very pleased with the service we received and the relevant information regarding the finance options”.

“We were treated great thank you”.

“I was very happy with your polite and prompt service”.

“Nothing to improve”.

“Very good”.

“The salesman was knowledgeable and was able to answer all my questions”.

“We went back to Haynes for our second Motability car purely because of the excellent service we received first time around”.

“The experience was first class from start to finish – no improvements necessary! The sales person was superb – this is the third Ford he has helped me buy and each time he has delivered everything he promised”.

“Everything about the experience was excellent and don’t need anything to be improved”.

“Quality of customer service was excellent as was the communication”.

“The whole process ran smoothly, good customer care, informative and a professional approach at all times”.

“All over great service but the Service Advisor was especially helpful”.

“Great rapport and good knowledge”.

“The process of booking a service, collection and delivery to my home is excellent.  I cannot suggest anything to improve it.  You are doing exactly what a customer needs.  Thank you”.

“Haynes are always excellent.  They contact me to remind me when my service is due.  The dealership is always immaculate and the parking is good with ample space so I do not worry about my car being damaged whilst there.  The staff are lovely and they do a great job”.

“Everything went very well the sales person was brilliant, he explained everything well”.

“Excellent salesman and a pleasure to deal with”.

“Ordering and making arrangements for the car was quick and easy, good service”.

“The salesman was extremely pleasant to deal with and promised to assist me with any aftersales queries”.

“The whole sales experience went very well, particularly the sales person who was both professional and most helpful with his knowledge and advice about the car and its suitably for my needs”.

“The salesman wasn’t at all pushy, we weren’t rushed into making our decision and felt like he was very upfront about his commission, gap insurance etc”.

“Reliable/professional/friendly/road recovery included excellent”.

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