Feedback – July 2024

July 2024

“Kept me informed all the way.  Contact was efficient”.

“Helpful service reception staff with a flexible attitude”.

“This is the first time I have had a Ford dealership service my car and to be honest it was fantastic.  The greeting when we arrived was pleasant and polite and the service to the car was excellent, would recommend Ford without hesitation”.

“The whole experience at Haynes was excellent”.

“Polite and informative from start to finish”.

“Good communication, no hassle.  Works all done on time.  Staff are good”.

“Phone calls and emails were always answered promptly.  For us, Maidstone Haynes have been brilliant”.

“Service from our Sales Executive was friendly and really personable.  Always helpful and she was able to provide answers to all my questions.  The whole process was seamless, a testament to her professionalism”.

“Very friendly team and couldn’t do enough to advise”.

“Good customer service always keep me up to date with what is going on with my car”.

“Welcoming and courteous Service Department.  An equal courtesy car to my Mach E supplied, the work was completed within the two day promise and my car was returned valeted, all as promised”.

“Always helpful and informative”.

“Service reception staff were polite and friendly.  My service was completed early enough in the day for me to collect my vehicle and the same day which made things a lot easier for me”.

“The service I received was 1st class.  Friendly and accommodating as well as informative as has been the case since 1994”.

“Service & MOT as promised.  Courtesy car was good and clean”.

“A convenient appointment was made available to me and my vehicle received the necessary attention it required without any problems.  Polite and helpful staff at point of contact”.

“Collected my car and dropped back on time.  Clear information about why my car failed the MOT.  I like the video explanation of the service.  I like the AA roadside cover included”.

“Great service and I liked the video on health check.  Also, great to get 12 months road side assistance as part of the deal was brilliant”.

“Very good.  Efficient and expedited very timely! Typical of Ford now and always”.

“Don’t change but just get better still”.

“Great customer service experience.  Our Sales Executive was knowledgeable and was able to promptly find me a car model and finance package that met my needs”.

“Totally satisfied with the levels of service I received.  Well done to all”.

“Easy to book MOT and service at Maidstone.  Staff were friendly and helpful.  The price was good and I could keep my free Ford assistance.  Everything was clearly explained to me”.

“I was very happy with the service I received”.

“Excellent service from start to finish.  Each step was explained and communicated expertly and professionally and in a timely manner”.

“Easy to book car in and was clean and tidy when returned”.

“Vehicle was booked in quickly and fixed”.

“Quick and efficient service”.

“Efficient service reception.  Your Service Advisor had all the details for my Kuga’s safety recall update and explained the process clearly.  He called me (as agreed) 90 minutes later when the car was ready for collection.  A hassle free experience”.

“Sales team very helpful & informative – arrangements for test drive & subsequent collection of chosen vehicle went smoothly”.

“I can’t fault them.  My clutch broke, they fixed it quickly under warranty.  No hassle”.

“Very friendly people and service experience was very easy”.

“Everything from the initial phone call to the in-person service on the day of the servicing was excellent.  You have a great team”.

“I was very happy with the level of service received when purchasing my new car.  The Sales Executive was really helpful and knowledgeable and went out of his way to find a good solution for me”.

“Very efficient, done on time.  Reasonable price, good communication”.

“Nice service”.

“The service desk team were very helpful, polite and efficient”.

“Staff are friendly, very helpful and knowledgeable”.

“All was ok, very good job done”.

“Helpful staff”.

“All service staff that I dealt with were friendly and helpful.  I was provided with an estimate for the cost of the work that was needed and this was stuck to.  Van was even brought round to the front when I came to collect it”.

“Very helpful”.

“Staff were friendly and helpful, video of the car service was much appreciated and a good job done as always”.

“As always it was great service from Haynes”.

“I was very satisfied with all the service I received during my motorhome’s MOT.  I also enjoyed the breakfast I had at the café recommended by your Service Manager while the MOT was being completed”.

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