“Our Sales Executive was amazing, she kept me up to date every step of the way and was very patient at dealing with all my questions/queries. Certainly made the process of buying a new car very easy – even in lockdown!”
“My service experience was a good one and would not want to change anything”.
“We had a good experience dealing with the Service Department on this occasion. They called to check if we were ok to pay for the extra brake fluid charge. The video sent was professional and the tech seemed knowledgeable. Well done guys, we will be back next time”.
“Well managed given current conditions”.
“I used the online service to book my car in. I had a query about early opening times and received a response the next day which was great. Upon arrival once open I was seen to quickly. I had mentioned that I felt my brake pads and discs may need changing. As expected due to my first service last year, I was not ripped off as have previously been with using another car manufacturer and was informed that only my pads needed doing and the discs were fine. Service was of good quality, fairly priced and will definitely continue to use Haynes and also recommend”.
“Have used Haynes for the past 3 years for servicing my car. I find them very fair priced and communication before, whilst and after they have my car is very clear and on point. 12 months road side assistance with every service is also a nice touch. Recently during the Covid-19 pandemic their service has been professional and slick that not to effect the experience of the customer”.
“Polite, efficient and professional service from point of me making first contact from booking the service to its completion and collecting the car”.
“Easy to arrange booking on the day I wanted, drop off straight forward adhering to social distancing etc.”.
“All efficient and car returned, valeted and sanitized”.
“It was a pleasant trip to get the vehicle serviced, very friendly staff and fantastic social distancing measures in place”.
“I was very impressed with the care and attention with regard to precautions necessary during this time”.
“Can’t fault the service from booking in to receiving the call to tell me the car was ready”.
“Everything went very well and was well informed before I arrived”.
“Haynes dealt with both the service/MOT of my car and repair of my wife’s car in a reassuringly calm and effective way”.
“Great service from booking to collection”.
“I was sent a brilliant video prior to taking my car to Haynes which clearly outlined arrangements that have been put into place for Covid-19. When I arrived the gentleman that served me was very polite and knowledgeable. After collecting the car, the video of the service was extremely good and provided me with clear details of the inspection”.
“Quick and easy to book by phone. Because of lockdown it was a timed appointment so very quick to book car in. Service carried out while I waited. Friendly and knowledgeable staff”.
“Collection from our home was faultless as was its return, on time and with an excellent handover when returned. I honestly don’t think there were any negative points”.
“Absolutely everything from booking the car in on the day to picking up again. The video of the service was excellent too. The second service I’ve had with yourselves since buying from you and I’d thoroughly recommend your garage. The mechanics are extremely good and the whole experience extremely professional from start to finish. Thank you to everyone”.