Feedback – April 2015

April 2015

“Great communication after service was complete”.

“Staff were very polite and gave me accurate information on timing of collecting vehicle etc”.

“Whole process from booking vehicle in to collecting vehicle efficient and effortless”.

“Have used Maidstone branch this past 10 years with no problems, so will continue to do so”.

“He told me when the car would be ready and even offered the service of my car being collected from my home and returned”.

“I have no issues.  I know when I use them they complete work to a high standard”.

“I’ve been a customer for many years.  I have never been let down or disappointed with regard to service/repairs or sales”.

“Service completed in a timely manner.  Costs met by Ford Service Plan”.

“Great communication with me throughout the whole time they worked on my car”.

“Just very personable”.

“There were absolutely no problems.  My car was serviced promptly and ready for me to collect before the estimated time”.

“The whole process was very efficient from start to finish.  Very good service from the Sales Executive and his colleagues and we were really happy with the deal we got on the new car”.

“Good communication, excellent service, nice and clean”.


“Always trustworthy and honest with me”.

“As usual Haynes performed excellently, first class company, cannot praise them more.  I have purchased my cars from them and had them serviced since 1987, will carry on doing so”.

“Lived up to my expectation of previous high level of customer service”.

“The Sales Executive was absolutely fantastic from beginning to end.  He explained everything really well, was not at all pushy and didn’t make me feel uncomfortable asking questions.  He explained all the Fiesta controls brilliantly in the Fiesta and synced my phone easily.  I was extremely impressed and have recommended him to my sister who is, I believe, taking a car for a test drive with him tomorrow”.

“Haynes staff are trustworthy, knowledgeable, efficient and courteous”.

“I would like to say a big thanks to our Salesman for all his help when I purchased my new Fiesta ST.  Really helpful and was always a phone call or e-mail away if I had any questions or queries”.

“Very good and friendly service at Haynes of Maidstone.  Very good customer support and I would certainly recommend them to others”.

“No problems at all”.

“Yet again, the Executive was the perfect salesman, no pressure and only there to help us make a decision”.

“Couldn’t do anything better, love my car”.

“The dealer has opened up a world full of fun and adventure, family orientated guy, very good sales expert”.

“The Sales Executive acted, at all times, in a professional and courteous manner”.

“Sales person was very polite and informative”.

“Very good”.

“Very informative Salesman, kept me updated throughout”.

“The Motability Specialist was excellent”.

“The Haynes New Car Sales Executive and Motability Specialist made the entire procedure for changing my car on the Motability scheme completely stress free. My previous car was not a Ford but the new Ford Kuga is far superior in every respect.  My overall experience from the moment I walked into the dealership at Haynes is one of total satisfaction”.

“The Sales Executive gave excellent service.  That is why I am a repeat customer and this is the third car I have now purchased from the Dealership”.

“Attentive to our needs”.

“Excellent deal and service from Haynes of Maidstone.  I would strongly recommend them.  The Sales Executive was excellent from initial test drive through to handover”.

“My sales person was particularly helpful”.

“The vehicle was purchased on the Motability scheme and we were fully informed of everything”.

“Been using Haynes for the past 4-5 years and have always found the staff to be very polite, knowledgeable and very helpful.  Both myself and my wife now drive Fords and we are very pleased with our respective models, thank you”.

“Our sales person was just great!  He listened to what we wanted, had a really pleasant and patient manner, made it possible for us to purchase a better model spec than we were originally looking for and simply made it a really enjoyable experience.  We originally visited our local dealership where the experience was the complete opposite.  The salesman didn’t seem to listen to anything we wanted and spent most of the time telling us we should have a petrol engine when we knew we wanted diesel. We left there knowing we wouldn’t spend our money there and racking our brains on who to go to instead.  Thank goodness we found Haynes.  We can’t praise them enough!  Every single person we encountered, whether it was on the phone, doing the finance, in the Parts shop, was really really nice.  They made it special, which is how it should be”. 

“An overall excellent service from start to finish”.

“Made me feel important from the time I entered the Service Reception area and likewise when I returned to collect my vehicle”.

“Everything was ready when I picked up the car, invoice and MOT etc”.

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