Feedback – December 2017

December 2017

“The customer service was excellent”.

“The vehicle is part of the Motability scheme and the sales person who dealt with us displayed excellent knowledge and understanding of the scheme as well as being very helpful”.

“They understood our needs in relation to a family vehicle.  Provided a range of options in relation to vehicle make/model and cost.  They were friendly and did not pressurise us, made us feel we could trust Haynes in this purchase and we feel we will now stay to purchase cars from Haynes in the future”.

“It is a great experience so that’s why I keep going back”.

“We have had 16 Fords over the years – the excellent service from the service garage keep us going back”.

“The car was picked up and returned to us in a timely manner, the car felt great and was cleaned for us which was gratefully received”.

“Dropped car off night before for service and MOT by the next morning before noon.  They phoned to say car was done, was very impressed as this was the first time I have used this garage”.

“I found the staff very helpful and courteous and I was very pleased to have my vehicle checked over before the winter months as it was not due for a full service.  Overall I am extremely satisfied with the service which I receive from Haynes”.

“As usual all the details were explained and all questions answered promptly.  Nothing needs improving”.

“All round excellent experience”.

“Great communication”.

“Taking ownership was so good.  Your salesman kept me informed all the way to collection.  He even came in 30 minutes earlier than he should so my partner could be with me when I picked it up”.

“Easy, swift process throughout with courteous staff at each contact”.

“Customer service was great, loved my gleaming clean car, confident it has been serviced to high standard.  Thank you”.

 “Haynes staff are always courteous and helpful.  I don’t think Haynes could improve as I think they are perfect.  Wouldn’t deal with anyone else”.

“There is no improvement to be made as far as I’m concerned.  I have always had very positive experiences every time I have come to the store or rang them with questions or queries.  All staff I have met have always been friendly and smiling and said good morning”.

“Very efficient and friendly service which is better than the service from other larger dealers”.

“No hold ups with my vehicle’s recall.  All went smoothly and I was without my vehicle for a minimum amount of time”.

“You would be hard pushed to improve.  I travel 50 miles to go to Haynes because of the high level of service and customer care I get”.

“Your Sales Executive is an absolute credit to Haynes and I wouldn’t hesitate to recommend him and/or buy another car from him in the future”.

“Very happy from booking in the car for service to picking it up.  Staff were friendly and very helpful”.

“Good aftersales contact to make sure all was well”.

“First class Motability team that were very kind and helpful.  Would use this dealership once again in the future”.

“Needed car back to get home for school run – service carried out very quickly which was excellent!  No improvements needed”.

“Always 10-10 for service”.

“Whole experience was very good”.

“Experience was excellent, would be hard to improve on”.

“The advisor was very helpful, friendly, and approachable.  He discussed many options for the car I was buying and helped me make the choice that I am very happy with”.

“The sales person was very thorough and paid attention to detail.  He was very knowledgeable and gave me confidence with a new car”.

“Very happy with the way your staff handle their customers and there is nothing that you could do to improve how your staff conduct themselves”.

“I was very happy with the whole experience and pleasantly surprised to find my vehicle had been valeted, thank you”.

“Well looked after and my needs were achieved”.

“Our Sales Executive gave excellent service.  He was very well informed about the vehicles and gave good advice.  He did exactly what he said he would do and did not need to be reminded.  He was extremely helpful in answering my questions and finding the right model for me.  He was courteous and personable and his manner removed most of the stress of buying a new car.  His clear explanation of the scrappage scheme enabled me to make my decision and his efficient mastery of the paperwork facilitated the purchase.  He took me on a test drive which reassured me about the power output of the engine and was thorough and knowledgeable as he showed me the features of the car when I collected it.  I have walked away from other dealerships because of the lack of interest or knowledge of their sales staff.  It was because of the respectful and efficient attitude of our Sales Executive that I bought my new car.  He is a real asset to Haynes of Maidstone and I hope that he receives the recognition he deserves”.

“The gentleman who served me, hugely impressive”.

“Very good”.

“The ability to look, with no pressure, at a range of models before deciding on the B-Max was very helpful in determining what I wanted to buy.  The trade-in process and agreement on my existing Focus was also helpful.  I cannot think of any improvements being necessary”.

“Our salesman as always has been brilliant”.

“Friendly approach from all I dealt with”.

“Keep up the excellent service”.

“Our Sales Rep was great, we were never rushed and he spent loads of time finding us the right vehicle and spec.  He was really patient with my children”.

“Just a great experience from start to finish.  Our Sales Executive was fantastic all the way through.  Really commendable service and would totally recommend”.

“I go to Haynes because they treat me as an older female customer politely.  They do not assume I know nothing about my car.  I am sure they are honest and truthful in carrying out the service.  They always make a great effort to book my car in at my convenience not theirs”.

“Efficient service always provided whether it be on the phone or in person”.

“It was quick and smooth”.

“My sales person was excellent.  Extremely efficient.  Everyone was very welcoming and friendly.  Very happy with the car too”.

“Very pleasant and helpful staff”.  

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