Feedback – November 2017

November 2017

“The service went very well due to good advice and a very professional team”.

“I had a problem with another dealership who were quite rude so I went to Haynes, both the reception staff and the Motability salesman could not do enough to accommodate my needs”.

“Our Sales Executive has sold us 4 new cars within the last 2 years, we are currently looking at purchasing our fifth.  He is very helpful, goes the extra mile to provide details when requested and ensures all our needs are met, both during and after the purchase.  We will only deal with him and he is a credit to Haynes”.

“I’ve never had any problems always a pleasant experience”.

“Very friendly and informative service receptionists”.

 “First class service as always, many thanks”.

“I was completely satisfied with my service experience”.

“Very pleasant staff who recognise you by name.  I had an issue with the radio and a mechanic came to the car with me to understand the issue”.

“My vehicle needs were identified and matched with appropriate features”.

“I was very happy with the way I was treated by all staff”.

“Very happy with fast efficient servicing of my Fiesta”.  

“All went well and was serviced very quickly”.

“Nothing could be improved.  I was very impressed with the whole experience, especially when they told me that they renewed my Ford Assistance for another year which was a lovely surprise”.

“Found collection service excellent and driver very polite, driver also rang to advise he was on his way to collect car which was good service”.

“Our salesman was very professional and friendly.  The delivery of our vehicle to Haynes was delayed somewhat, through no fault of their own I understand.  Although the salesman was on a week’s holiday during this 4 week period, other members of the sales team kept us informed on progress.  Haynes is not our nearest Ford Dealership by far, but I would have no hesitation in dealing with them again”.

“Very good”.

“Happy with the whole service”.

“Very polite staff”.

“Nothing to recall that could be improved”.

“The staff are friendly and listen to what I say.  My car was serviced within 2 hours and I enjoyed waiting with a sandwich and coffee from your outlet.  I spoke to other members of staff about Ford cars in general and they were helpful and attentive”.

“Really helpful person sorted the booking suggesting I take the 8am slot so I could get the car serviced while I completed some tasks in town thus avoiding the need for a 60 mile round trip in a courtesy vehicle”.

“Saleswoman was very helpful and thorough so I knew what to expect in terms of time frames and costs”.

“All was well – no improvements needed that I can think of”.

“The transaction was seen through efficiently and smoothly.  I knew what I wanted and the Sales Executive delivered on all fronts.  My experience could not have been improved in any way”.

“Everything went well and I could not fault the staff.  Our sales advisor was spot on and kept in touch with us”.

“The Sales Executive was helpful and to the point, understanding my need to cut to the chase and just get me a KA as quickly as possible”.

“The salesman was pleasant and very helpful”.

“I have bought five new cars from Haynes and have always received excellent service.  The showroom is always impeccable and the staff helpful and friendly.  The Service Department is very efficient and it is easy to book services/MOTs.  The paperwork and costs are explained in a comprehensive manner and the staff again helpful and friendly.  I have recommended friends and family to Haynes for new and second-hand cars and I have enjoyed the services provided over the last 15 years or so”.

“Very smooth and painless process from start to finish”.

“The whole car purchase experience went very well and I was regularly updated on status.  The salesman was excellent”.

“Our sales person was extremely efficient and very helpful and welcoming.  He covered every aspect of the vehicle and kept us informed regularly with updates during the waiting period.  I would highly recommend him to anyone wishing to purchase a Ford who wanted a stress free and excellent service”.

“My sales person was very helpful, did everything in her power to get what I needed”.

“My sales Executive was extremely helpful, understanding of our needs and not ‘pushy’.  Would thoroughly recommend”.

“Our salesman went out of his way to help us.  He stayed late on one evening so we could complete paperwork as we both work a long way from home.  Fantastic service and excellent advice”.

“Our salesman didn’t rush us or put any pressure on us.  He showed us several cars and discussed each with us, it being very important we choose the correct model for our needs and its affordability”.

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