Feedback – October 2017

October 2017

“Very helpful from the moment I walked in”.

“A quick service.  Staff at the desk polite and professional, whole process well organised.  Paperwork ready from when you drop your car off to picking your car up.  Car left clean and tidy after service, very impressed”.

“I had a very good test drive and explanation of the new additions to the Fiesta”.

“The salesman was friendly and not pushy, gave us all the info we needed to make an informed decision and completed the sales meeting and the regulatory requirements without making this boring”.

“Service superb from start to finish.  Thank you”.

“I was very impressed by the sales person.  He was extremely patient and accommodating and I know I made him stay late on four occasions, but he did not try to hurry me in any way”.

“The salesman who completed my purchase was extremely helpful throughout the whole process.  He listened to exactly what type of vehicle and modifications I wanted and I have now purchased a vehicle that I am extremely happy with”.

“We were made welcome from the very first visit, all questions answered, wasn’t rushed”.

“All very good”.

“The sales person was so knowledgeable about every aspect of the car.  He took his time with me and I never felt rushed or pushed into making a decision.  There was nothing that could be improved upon”.

“Staff are always polite and helpful”.

“The Sales Executive was brilliant as usual.  Painless experience”.

“Everything went well no improvements needed”.

“Staff always very polite and helpful as well as being knowledgeable and thorough”.

“The customer service is always excellent at Haynes that’s part of the reason why I haven’t tried any other make of car for several years now the all round service is second to none”.

“As always the service provided was excellent”.

“I am a first time user of Haynes and I found all of the staff very helpful and courteous.  I felt like that they wanted my custom and that they went all out to achieve this.  I will have no hesitation in returning back there at all”.

“Excellent customer service”.

“Everyone including the sales team are extremely helpful”.

 “All went very well at the dealership.  The salesman looked after us right from going into the showroom to delivery.  He kept us informed all the way through the whole process.  Thanks Haynes”.

“Very helpful and knowledgeable of the product”.

“I have been a customer at Ford Haynes for at least 14 years, having bought from them three brand new cars and one second hand car for my father.  Our Sales Executive has always been professional, knowledgeable of the products and enthusiastic”.

“I don’t think there is anything that could be improved”.

“Every aspect of the process was straightforward and easy”.

“The collection and delivery service is excellent, no loss of work time to take in and collect car”.

“Very good service”.

“Very briefly I found the attitude of the salesman very friendly and professional.  He was not pushy but answered every question quickly.  He took time to ensure that I had everything I needed to make a decision even holding the car overnight.  The process was managed extremely well from agreeing to purchase and handover.  Altogether a very good experience”.

“Very good service and was told at all times what was being done and when vehicle would be ready”.

“The salesman kept us up to date on the status of our car, from initial ordering to delivery.  He advised us of all the options and had excellent follow up once we left the showroom with the car”.

 “Handover of new car was very good and salesman went through all features well.  Very pleasant salesman, an asset to your company.  Don’t need to change a thing, very happy with overall treatment.  Well done Haynes”.

“The pick-up service is great.  Also, prices are very good for service and MOT combined.  A great easy experience”.

“The whole process was a great experience”.

“I purchased two vehicles during August and September 2017.  In both cases I used the same sales person and he was very good in both instances.  He explained everything before, during and aftersales.  He gave us plenty of time to digest the amount of information needed to purchase the new cars.  I am very pleased with the overall service I received”.


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