Feedback – September 2017

September 2017

“Perfect experience and service”.

“Appointment booked quickly.  Work carried out quickly and to a very good standard excellent customer service”.

 “Well organised, reliable, an honest and full explanation of any issues related to car”.

“No improvement needed, it was really good and easy”.

“I always look forward to going there”.

“There is nothing to improve on”.

“Everything was just as smooth as it should be.  No problems at all regarding booking/delivery and collection”.

“Friendly relaxed yet professional atmosphere.  Very efficient”.

“Excellent experience overall”.

“Doing a good job all round.  Can’t think of anything that could improve the experience”.

“Very good customer service”.

“The staff in the Service Department were excellent”.

“Excellent service, I’ve been using Haynes for years”.

“The Sales Executive was particularly informative and helpful in making sure I chose the car that was right for me.  His knowledge was extensive and enabled me to make an informed choice of car for my needs.  It was a pleasant experience and has been continued in the aftercare phone call.  Thank you to all involved”.

“Staff were not pushy.  I dealt with two sales staff and the handover from one to the other resulted in no issues at all”.

“I have been with this dealership for many years, and the service I have received has always been first class”.

“Nothing needed to be improved.  The salesman who dealt with me just could not have been more helpful.  He handled transferring my personal plate to the new car for me so well. I would say that in my opinion Haynes have the perfect set up, staffed by absolutely first class personnel”.

“We are regular Haynes customers having bought several Ford Fiestas from them over the years.  As usual, the whole sales experience was excellent”.

“The people are so helpful, any problems you have always get sorted.  They are very flexible and work with the time that suits you.  I have dealt with Haynes for 14 years and they have always been there for me”.

“Totally satisfied with the service we received.  Our car was picked up and delivered back to us and drivers were very friendly.  We have absolutely no complaints”.

“The service was excellent”.

“When I rang to book my car in for a service they fitted me in on a day of my convenience and it was done very promptly”.

“Surprised how it had been cleaned so perfectly”.

“All staff are helpful and cheerful”.

“Everything went well throughout the process with update calls etc”.

“I was very pleased with the prompt and professional service received”.

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