Feedback – January 2018

January 2018

“It all went swimmingly and speedily.  Thank you”.

“All staff very friendly and approachable.  All very knowledgeable.  Great experience”.

“Nothing needs to be improved the customer service is always good”.

“The salesman wasn’t pushy but was honest and took his time to go over everything I required which I appreciate.  I can’t stand pushy salesmen so would have walked out the door if he had been that way but ours was very good and knowledgeable so the whole buying experience was nice and relaxed”.

“Friendly service didn’t feel rushed at any point”.

“Overall a great experience, very pleased”.

“From first entering the showroom the help and service of your staff was excellent, nothing was too much trouble, my wife is disabled and though she has to take everything slowly, the patience of your staff was very much appreciated, we will always use Ford in the future”.

“We have now purchased three new cars from Haynes, all of which have been with the same salesman.  His understanding, care and attention to our wants and needs have always been exceptional”.

“The Salesman was very helpful”.

“The way we were made to feel welcome even with our baby by the sales person”.

“The Sales Executive was very helpful and did everything he could do to get my RS Edition and he managed to get it in time for Christmas which was an amazing feeling”.

“The Sales Executive was never pushy and this made it easy for me to make my own mind up”.

“Friendly service, nothing to improve”.

“Excellent communication skills in keeping me informed of progress of the work being undertaken on my vehicle”.

“This was the purchase of a new car, which was a very professional and 5-star service”.

“Haynes collected and delivered our car from home, the person that came was polite and courteous”.

“Booking in no problems, service team very helpful and understanding”.

“Excellent service all round”.

“Happy with my experience, will use again”.

“No way to improve, excellent service from start to finish, my car was washed outside and hoovered inside – much appreciated!”

“The car was picked up and delivered back as promised and very clean.  Well done Haynes of Maidstone”.

“Polite and friendly staff”.

“The salesman as always was very helpful, professional and listened to my needs”.

“Great service”.

“It was a great service provided from start to finish.  Nothing to improve”.

“The timing was good.  We were seen immediately and our car was ready when we got back”.

“Excellent as ever”.

“My vehicle was serviced even faster than expected and I was notified very promptly accordingly”.

“It was completely hassle free”.

“Haynes Maidstone is the only dealership that I now use.  I’ve had a lot of bad experience with previous Ford dealerships.  Haynes looked after us perfectly, we’ve now booked our second car in for service and shall be returning in the future”.

“I cannot find any fault with Haynes of Maidstone.  I’m waiting for a third new car from them, I wouldn’t and in future won’t go anywhere else”.

“Great customer service”.

“The whole experience was a very smooth and enjoyable process”.

“All very good”.

“My car is a Motability car and Haynes of Maidstone always makes me welcome.  No improvements needed”.

“The service I received from the Sales Executive was outstanding.  All my questions were answered truthfully and professionally regarding the extras that I wanted to add to my new car.  Nothing was too much trouble.  Thank you, I now have a car that I love, its everything that I was told it would be and more.  Being treated as a person and not just a sales figure is a big plus and very hard to find nowadays.  Well done Haynes and a big thank you to your Sales Executive, he’s an asset to your company”.

“The whole experience went very well”.

“Our Sales Executive was awesome! Nothing was too much trouble and his customer service was brilliant”.    

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