Feedback – June 2017

June 2017

“Our Sales Executive was helpful as usual”.

“Our Sales Executive couldn’t have been more courteous and he was very knowledgeable and helpful when we were choosing the type of car that we wanted.  His charisma made our car purchase an overall pleasurable experience, thank you”.

“Your salesman at Haynes in Maidstone was outstanding!  He was a rarity amongst salesmen in that he listened before he spoke and was quick to understand what was important (and not!) to me as a purchaser.  He was professional and courteous whilst also being warm and approachable and had a sense of humour.  He explained things very clearly, ensuring that I had all the information needed for me to make informed decisions and seemed genuine in his advice.  He even remembered the dog’s name!! What more could one ask for? I usually find sales personnel irritating and pushy and he was a welcome alternative to that!”

“Your service reception personnel are always helpful and knowledgeable.  Difficult to improve on excellent”.

“Provided all info I needed to make a decision.  Prioritised me at short notice to get me back on the road.  Just always excellent customer service.  Plus my car is treated with a lot of respect”.

“I found booking in my car for a service very easy and professional.  I’ve recommended a work colleague to get their Zetec serviced at Haynes, Maidstone”.

 “No improvement necessary”.

“The atmosphere was relaxed, never felt pressured”.

“The Sales lady was very helpful with just the right amount of information without masses of pressure sales information”.

“Your Sales Executive is a real credit to Haynes, very helpful and everything was ready on time, making it really easy for me without any hassle”.

“The Sales Executive was very attentive and suited a deal around myself.  Very good salesman, we’ve had four cars from him as a family and will keep going back! Salesman of the Year 2017?”

“The Sales Executive at Haynes Ford was amazing.  Professional and thorough, he explained every detail and aspect to the car purchase perfectly and answered any questions we had (even the silly ones).  All the other staff at Haynes we dealt with were fantastic, helpful and friendly.  I would certainly say it’s been the best experience of buying a brand new car and I will definitely return to Haynes to buy our next one”.

 “Yet again great customer service and staff always polite”.

“Nothing to improve in my eyes”.

“Very polite admin staff and very prompt attention to my car”.

“Quick collection and phoned to say vehicle was ready, which was slightly earlier than expected”.

“Our sales guy was so helpful and committed to giving us an excellent service.  Kept us updated and informed throughout.  I would highly recommend the dealership”.

“We had very good experience”.

“This is the third car I have bought from Haynes.  Would not go elsewhere”.

“Nothing needs improving.  Haynes advised me when my car had completed its service and MOT and it was ready to collect when I arrived at the Service Centre.  I was pleased with the work done and the fact that my car had been valeted”.

“Great service.  Sure I will use Haynes again”.

“Friendly and prompt service, top job!”

“Good collection and drop off service”.

“All completed on time as promised and no issues.  Kept informed on progress through the day with phone updates.  Very pleased with results”.

“Sales person was very friendly and made me feel at ease.  Explained everything thoroughly.  I have been to Haynes in Maidstone before and have always found every member of staff extremely friendly.  I can’t think of anything that could be improved.  The showroom is bright and spotless and I’m always offered a drink.  Well done Haynes for such a good service”.

“Keep up the good work”.

“Regular customer at Haynes for 53 years.  Always found Haynes to be very helpful and efficient”.

“Everything was brilliant.  The sales lady was very professional and helpful and made the whole process very easy”.

“Overall experience was excellent there was may be a little room for improvement on being kept up to date with delivery times”.

“Everything was handled professionally but friendly and made for a great car buying experience”.

“The salesman was extremely kind and helpful with the purchase of my new car, making the whole experience a pleasure.  The whole team were polite and ready to help and I would recommend anyone to visit Haynes at Maidstone”

“Great communication with staff, very professional and great customer care, very little to be done to improve”.

“Felt very welcoming and our sales lady was helpful and made you feel comfortable”

“The salesman made it all so easy and I will definitely be coming back to Ford over and over and especially will be going back to our salesman”.

“There wasn’t anything I would have changed.  I had a very good experience”.

“Great attention to detail.  Highly professional staff, great customer support, my vehicle had its first MOT and mini service recently and they even washed my car and also offered to pick up and deliver my vehicle if I had required it, first class service, impressive”.

“Very easy, no problems, excellent communication”.

“Excellent communications and a swift service”.


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