Feedback – May 2017

May 2017

“Everything was done brilliantly”.

“We were given lots of options, we weren’t rushed and nothing was too much trouble.  We were kept fully informed of the progress of our purchase from the time of ordering to delivery”.

“We have been dealing with Haynes for many years, the service is excellent and our salesman is always very helpful”.

“The whole experience was good, everything happened as we were told it would”.

“You provide a very good service.  This is why I got another car from you and not another dealer!  Staff are helpful and polite.  Car cleaned too!”.

“Vehicle booked in for first time service.  Ready much earlier than anticipated”.

“All went well”.

“Friendly staff”.

“Everything went as expected”.

“There was nothing to improve, work completed satisfactorily in less time than expected”.

“Everyone that was involved was polite, enthusiastic and made me feel my business was valued”.

“I was 100% satisfied with service and MOT and then they washed the car! Brilliant”.

“The sale went through very quickly and smoothly”.

“I had regular contact with the salesman, the two way experience was very good and appreciated”.

“Excellent sales experience, nothing needed to improve the Sales Executive was remarkable”.

“The salesman was very knowledgeable and kept me well informed regarding delivery”.

“Everything was clearly explained.  They went to a great deal of trouble to find us what we required”.

“Nothing to improve, just keep up the performance”.

“Just excellent friendly service overall”.

“From start to finish the whole experience was extremely well handled and the service from the sales person was excellent all the way through”.

“All good”.

“Everything was satisfactory, no need for improvements, the service was 100%”.

“Nothing as it was a seamless experience from the very start”.

“Excellent all round service with particular thanks to my salesman who went the extra mile and ensured the best possible experience”.

“Great dealership”.

“This is the third Fiesta that I have purchased from Haynes and have been extremely satisfied with the service received.  I also use Haynes for all my servicing and will not hesitate to use them again when I next want to change the car.  The Sales Executive could not have been more helpful and it was a pleasure to deal with him”.

“I listed everything I wanted in a car and I got exactly that.  Very happy”.

“Nothing could have been improved.  Service was great”.

“The Sales lady made the whole process very easy from choosing the car through to collection”.

“Vehicle arrived to coincide with the end of my current lease.  Very pleased with my new Kuga and the service I received.  Definitely would return for my next vehicle in 3 years’ time”.

“No complaints.  Difficult to find ways of improving”.

“Helpful, friendly and knowledgeable staff that handled all aspects … no improvements to suggest”.

“Extremely pleased with my purchase.  My sales person was a pleasure to do business with”.

“The sales lady came in on her day off to hand over my car”.

“Everything was very efficient and smooth, no improvements needed”.


“Very happy with the test drive and ordering.  The salesman kept his word and regularly updated me on the order progress”.

“Our sales person was well informed about the products, kept us updated and he was always friendly and helpful.  Overall a great experience.  Thank you”.

“The sales person was very polite and professional”.

“The sales lady made me feel at ease and her knowledge of all the Ford vehicles was very impressive.  She listened to me intently when I told her what I needed in a car and her advice in what vehicle would be best for me is perfect as I love my Focus, thank you”.

“Staff really friendly and helpful”.

“From the first step into the showroom until collecting the car the experience was second to none”.

“Excellent service, very caring and professional”.

“I was so happy with my experience I wouldn’t change a thing.  Excellent customer service, great communication through e-mail and telephone.  Accommodating to my needs and making my experience easy and smooth”.

“The salesman was very thorough throughout”.

“The Sales Executive went out of his way to find me the right deal and to arrange a test drive in a time and place most convenient to me”.

“After sales contact was consistent and reassuring”.

“It was a real pleasure to deal with my Sales Executive and I hope we will do business again in the future.  The Sales Manager is a top class professional who shows that he really cares about and knows the value of great customer service.  The new Haynes showroom is a lovely place to do business.  Together, they make the perfect sales experience.  Thank you”.

“Communications were excellent.  Kept to or above promise made.  I also have a S Max that in future will be serviced by Haynes”.

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