Feedback – February 2017

February 2017

“Corrected the fault in a timely manner, no fuss, no trouble, under warranty”.

“Quick, easy and super friendly”.

“Good booking in and price did not change”.

“Always friendly and welcoming”.

“The whole experience was excellent”.

“No improvements necessary”.

“The staff are always exceedingly friendly and helpful.  Communication is prompt. Reliable”.

“The service was as I expected it to be – good, if it wasn’t I would go to another place”

“The whole thing went without a problem, a fantastic service”.

“It all went very well, absolutely no problems and great communication”.

“The staff in reception appear to know me and always treat me very respectfully”.

“I was really happy”.

“Overall great product and service.  No problems”.

“My husband and I booked both cars in for service on the same day.  Simple booking in, explained we were going to wait in the town for cars to be ready, phone call received about 11.00am and both cars ready to go.  Simple easy process”.

“Friendly staff”.

“Very efficient service from the first call to book the car in to the car being delivered back”.

“Our salesman was very helpful and made me feel my custom was valued.  The showroom was being rebuilt which did not make the sale as pleasurable as it could have been but now finished it looks great.  All in all, a great experience and smooth sale”.

“Staff are always helpful and friendly”.

“Overall very happy”.

“Great communication, easy to book in, was updated after the service on any issues and was quickly on my way.  The team, as always, were friendly and welcoming”.

“The whole process went very smoothly, thank you”.

“Have been very impressed with Haynes of Maidstone since buying our Focus from them just over 2 years ago.  The initial buying process was handled very professionally with lots of help and follow up phone calls to check all was ok.  When the service is due, they collect and drop the car back, saving us lots of time and juggling trying to arrange for both myself and my husband to be around to take it over to Haynes.  They also wash the car which is brilliant.  We have had a follow up e-mail from Haynes to check the service and MOT went ok which is always much appreciated.  We have bought cars from 2 other Ford dealers but the service wasn’t a patch on Haynes.  Will definitely buy from Haynes again.  Excellent dealership”.

“Very efficient, prioritised the service to accommodate my time constraints, much appreciated”.

“Was looked after by my Sales Executive who was helpful and professional, as always”.

“Very much treated as a person rather than just another customer.  Car presented beautifully on collection.  Salesman had time for me to go over everything about the car and was very knowledgeable”.

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