Feedback – January 2017

January 2017

“Overall very happy with the service”.

“Very good service”.

“Excellent service as always”.

“Very knowledgeable and friendly staff”.

“The Salesman was really professional throughout and kept me informed with regular updates about the delivery of my vehicle over 7 months.  He took a long time on handover of vehicle to make sure that it was set up properly and that I was entirely happy with it.  The courtesy call a week or so after delivery was also very welcome”.

“The whole experience from start to finish went really smoothly”.

“Good front desk service and car was ready when they had promised!”

“Collected my car and delivered it back serviced and valeted in super quick time”.

“Friendly staff and car was wonderful when I got her back”.

“Great customer service from the guys at Haynes as always! Makes things so much easier when the car needs vital work/updates.  Good experience as always.  I’m sure I will be back very soon for servicing and anything else that needs to be done on the vehicle!”

“Everything went to plan”.

“They were nice and quick”.

“A very professional service was given to me, as I would expect”.

“At this moment in time, I believe everyone at Haynes from New Car Sales, Servicing and Parts Department (which I do not use very much, sorry because I change my cars every two/three years), listen to what a customer requires and then delivers it with care and attention”.

“My salesman was brilliant from start to finish.  He telephoned me whenever there were any new updates on my car.  Also, I am very impressed with the time he spent making sure I had my new car before Christmas.  When I received my car he made double sure I had taken everything in he had explained to me about how my new car worked.  He also said if I had any problems no matter how small I could contact him and he would do his very best to help me.  My experience in choosing my new car and all the contact I had with him from start to finish was brilliant.  I would totally recommend Haynes and the salesman to anyone that was thinking of coming to you for a new car or anything else”.

“Great job well done”.

“The Sales Executive was very good at keeping me up to date”.

“100% perfect.  Why can’t all dealers be as professional and knowledgeable as these guys?”

“The Sales Executive was polite, informative and efficient.  All the other staff were always welcoming and happy to help”. 

“The parking was a slight issue as there is currently building work at the site.  The Sales Executive was very polite and made me feel at ease.  I did not feel pressured at any point and he kept me well informed of the progress of my new car”.

“All members of staff I encountered were helpful and friendly.  I would have no hesitation about using the garage again at any other time, should additional repairs or maintenance prove necessary”.

“The salesman made the whole process easy and ensured we were happy throughout.  We enjoyed getting the regular updates from him too”.

“They followed my instructions to the tee”.

“The whole experience was enjoyable.  They even managed to get the car to me 2 months ahead of schedule”.

“The showroom is being rebuilt and they are managing the process very well, however this is why one of my answers is only shown as good.  Once the rebuilding is finished I’m sure it will be excellent.  The salesman was excellent, he was very helpful and kept me up to date”.

“We have never had reason to make any complaints in all the years we’ve been dealing with them, approximately 20 years”.

“The gentleman whom helped me throughout the process was what made the experience so great, he was very professional and helped me make the correct decisions.  I was very nervous as it was my first time buying/financing a car and he explained everything so that I fully understood.  I could honestly make no faults within the whole experience”. 

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