Feedback – September 2013

September 2013

“Haynes at Maidstone always give excellent service.  The staff whether salesmen, telephonists or admin/mechanics are courteous and always very smart and professional.  The workshop waiting area is always clean and tidy and the showroom always immaculate, sparkling and inviting.  The aftercare service is excellent and there are always reminders and follow-up calls.  Overall an impeccable business”.

“The sales person was pleasant and patient and explained everything in full detail.  At no time did I feel under pressure to do anything I was not sure about.  The sales person was very professional in her manner and in relationships with clients.  There was no aspect of buying my new car that I was unhappy about.  All the staff at Haynes of Maidstone were very helpful”.

“The Salesman was very professional in his approach, clearly explained all I needed to know, set out the offer and potential extras clearly and avoided being pushy.  This is the third car I have bought from Haynes of Maidstone and I would be very happy to recommend them to others”.

“Very good communication.  Rang to say small issue with tyre then rang again as soon as this was rectified, as they knew I was under time constraints to get the car back.  Service is always first class”.

“I was very happy with the overall experience.  The staff give you confidence in the service they offer, they seem to genuinely care which is refreshing”.

“My service experience was excellent.  We were able to drop off my car on the Saturday for the Monday service.  As we were unable to get there in time to collect it, my husband was able to collect it on the Tuesday.  So all in all well done”.

“Not overly pushy, not sickly sweet or smarmy (as per many sales people).  Made us very comfortable and gave us plenty of time to review all options.  At no point did we feel hassled into making any hasty decisions.  We felt so happy that after our first visit we didn’t visit any other dealers!”

“Haynes salesperson was thoroughly professional as well as being very personable and was a pleasure to deal with”.

“Dropped car in and out for service, really good service to offer”.

 “They provided an excellent service, which was completed by the time requested”.

“Very good experience”.

“Have bought from Haynes, Maidstone before and would again.  Very friendly and helpful staff”.

“Overall buying experience excellent.  Have no hesitation in recommending Haynes, especially the Salesman”.

“First class service”.

“I could not fault their service.  Very supportive and reassuring”.

“From the moment I first arrived at Haynes, Maidstone, the whole experience was exciting and fantastic.  The welcoming was great and the whole process of finding a new car was exciting.  My Dealer was very approachable as he made me feel very welcomed and relaxed.  He helped me to get a better understanding of how everything works with the finance and how the vehicle works with all its technical “gadgets” that I haven’t been fortunate to have before!  I walked in smiling and nervous as it’s the first time I’ve ever inquired about a brand new car and walked out smiling and confident!  Thank you all for a great experience!”

“All to a very high standard”.

“The Dealer was very attentive, asked us if we had questions and explained everything fully”.

“All the staff were very friendly and especially my Salesman”.

“We received a telephone call regarding the need to make an appointment for the car’s first service.  Haynes of Maidstone are efficient, with excellent customer service skills”.

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